I graduated in July 2013 and my cousin decided to treat me to a spa and afternoon tea.
We didn't stay in the hotel we just went for the day on the Saturday 14th September 2013.
The facilities were average. The pool was a nice size but steam and sauna rooms very small. After about 2 hours of swimming and using the steam and sauna, we were looking forward to sitting down and having some food.
AFTERNOON TEA and STAFF:
Our platter arrived and I was just about to tuck in when I found a HAIR on my sandwich.
We weren't expecting the Ritz but it is absolutely unacceptable to find hair in food.
I went over to the manager of the spa, Diva Salon, because he was the only person I could inform. He was rude and said he had "nothing to do with the afternoon tea." I asked if he could come over and speak to my cousin to help us get a fresh platter and he ignored me and remained sitting on his chair.
As my cousin works in the food industry she requested the waiter (when he eventually came over) that we receive a fresh platter. The waiter was rude - didn't apologise just took the platter away in a hurry.
He returned with a "new" platter, but discovered the hair had not been removed... IT WAS EXACTLY IN THE SAME PLACE.
The manager of the afternoon tea came over and was polite, apologised and got us a third platter.
By this point, it was almost time for our massage and realised we'd have to rush our food.
I went over to the manager of Diva Salon and requested that our massage be moved to a later slot. He explained that they had to be off premises by 6pm and that nothing could be done. HE then suggested that I ask the couple after us if they'd like to swap slots but it'd cut into their 30 minutes leaving the treatment time of 20 minutes.
First of all - I shouldn't be requesting anything. He should have taken responsibility to sort the problem out.
Luckily the couple agreed to take our slot instead and went over to wait to enter the salon.
After all that kerfuffle, they were running late anyway and the couple had to wait for 10 minutes! Ridiculous.
Eventually we all had our treatments which were lovely. The massage was relaxing and the therapists kind and welcoming.
It was 6.30pm by this point. Half an hour after the original time the manager said they needed to be off premises...
Overall an average and disappointing trip and definitely not worth the money... but saved by lovely therapists and massage!
- Official Description (provided by the hotel):
- Set high on the Hogs Back Ridge this hotel is very much a landmark on top of a landmark. Easy access to the M25 and M3 motorway networks. Just 29 miles from Heathrow Airport. 96 Bedrooms with doubles, twins, family and accessible bedrooms available. Executive Bedrooms available. Room At The Top - a split level suite with separate bedroom and lounge. Surrey Suite featuring a modern four poster bed. All bedrooms are non-smoking. Health Club featuring pool, sauna, steam room and gym. Beauty Salon on site. Restaurant and Bar. Free Wi-Fi throughout of the hotel. Outside Terrace for al fresco drinking and dining. 24 Hour Room Service. Free Guest Parking. 4 Air-conditioned meeting rooms for up to 180 delegates with free Wi-Fi. Civil Wedding License for 100 people. Landscaped gardens with a panoramic view of the Surrey Downs. ... more less
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- Also Known As:
- Ramada Farnham Hotel Seale
- Ramada Hotel Farnham
- Farnham Ramada