In the photograph can you spot the elephant in the room? I'll come back to that in a minute.
Booking in was OK, the receptionist demonstrated good customer engagement. Room 202 is one to watch out for if you get allocated it. The elephant is hiding behind the easy chair in the shape of a mobile air conditioning unit, which at the time I thought odd, as it is a permanently piped (the exhaust (waste water/vapour) through the wall. as time was short and having driven for a good part of the day I made use of the pool, sauna, steam room and Jacuzzi. All of which were good, although I found it a bit odd having to walk down a long flight of stairs to the pool after changing. I would probably advise you to take your own hair shampoo, as the stuff the hotel provides didn't seem to be particularly effective. By the way the lockers take a 50 pence piece. If you are less able there is a changing room / toilet at pool level. Although access to the pool would appear to be via an outside path, as there wasn't a lift from the higher level where the leisure reception is situated to the pool level.
Once finished I went off to the bar for a bite to eat and a beer (usual hotel prices) which had a nice atmosphere which I couldn't complain about.
One big gripe I have is having to pay for Wi-Fi. In this day and age when many hotels are offering it for free, why am I still expected to pay? I know it's a stupid question! By the way for BT users there is a BTWifi hot spot you can pick up on in the hotel.
Once back in my bedroom I realised it was very warm and the radiator was switched off, hence the air con AND desk fan. I realised there was a hum of what I thought was a large air con unit outside, and thought it would stop around midnight and so I tried to get to sleep. By 2AM the noise was so persistent, even with a pillow over my head, that I rang reception to switch the noise off or move me. To be fair the young gentleman receptionist immediately offered me another room on the third floor (406) which I gratefully took up. The only downside was I could still hear a low level pump sound (the heating system maybe?) and being in the front of the building I was conscious of the roar of the traffic on the main road (Hogsback).
Room 202 is obviously next to the heating pump room, the hot water is instantaneous and press your ear against the wall you can feel/hear the pumps working.
As for breakfast, it was standard fayre: cereals, toast, full english with good quality sausages, although only scrambled egg was on offer. The coffee was very good.
Booking out, was straight forward. Although when I mentioned the disturbed night, there was an initial indifferent attitude from the receptionist ( one of those tumble weed moments?). When I queried the bill, he took the price of the breakfast off (£15) for the inconvenience
The staff appeared to be young and enthusiastic, wearing their PJ's for Comic Relief throughout the day, so due credit to them!
So in conclusion, the hotel is OK, but just be wary of which room you get allocated.
Beware of room 202
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.