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“Not My Cup of Tea” 1 of 5 stars
Review of Hilden Lodge

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Hilden Lodge
4.0 of 5 Bed and Breakfast   |   271 London Road, Charlton Kings, Cheltenham GL52 6YG, England   |  
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San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not My Cup of Tea”
1 of 5 stars Reviewed October 22, 2013

Our room was very small for two people. The bathroom was miniscule, and the glass shelf above the tiny basin sloped downward, so anything set upon the shelf fell into the basin. The parking is inadequate. There is no lift, so we had to carry our suitcases up two flights of stairs. We greatly regretted booking for two nights.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne F, General Manager at Hilden Lodge, responded to this review, February 2, 2014
Dear Guests,

We are sorry that you did not enjoy your stay with us, we appreciate our rooms are not large and we do everything we can to minimise clutter. I was surprised by your comments with regards to your cases as I personally brought them up myself as I know how heavy they were, and I did say when you depart I would be glad to bring them down again, only to see that you did this yourself, and our disappointment is that nothing was said to myself on your departure about the space. if we would have known we could have put you on the ground floor but unfortunately these room were occupied. The glass shelf has now been fixed and again I am sorry that our Guest House room was not to your satisfaction. Should you book again with us, let me know I will ensure a better room for you as an upgrade.

Regards

Wayne Fenton
General Manager
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151 reviews from our community

Traveler rating
    94
    39
    12
    5
    1
See reviews for
25
58
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Beaminster, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2013

We were in Cheltenham for a birthday party and chose Hilden Lodge because it was close to our friend house in Charlton Kings. It was a spotlessly clean,comfortable and welcoming b and b. Our bed was lovely and we slept really well. The good quality breakfast was very well cooked and beautifully presented.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne F, General Manager at Hilden Lodge, responded to this review, February 2, 2014
Dear Guests,

Thank you for staying with us, glad you enjoyed our breakfast which is always made freshly to order with our selection of fresh fruits platter and cereals. We hope that you will stay with us again, even If not for a party.

Regards

Wayne Fenton
General Manager
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Market Harborough
1 review
5 of 5 stars Reviewed October 1, 2013

My wife and I stayed at Hilden Lodge which was easy to find as it is on the A 40 The owner, Wayne was very helpful when we checked in. The rooms are named after the previous winners of the Cheltenham Gold cup, ours was called Golden Miller. The room was very clean and even had a small patio, which was unexpected. The meals we had were first class and when we go to Cheltenham again we would have no hesitation of staying at Hilden Lodge.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne F, General Manager at Hilden Lodge, responded to this review, February 2, 2014
Dear Guests,

Thank you so much for you kind words, Melissa is always very happy when people enjoy her food and we will be so glad to see you again soon.

Regards

Wayne Fenton
General Manager
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Stratford-upon-Avon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 30, 2013

Two friends on a few days' break in the Cotswolds, we chose well with Hilden Lodge. The room (+ en-suite) was immaculately clean, quiet and comfortable. Breakfasts were excellent, copious and tasty, and all staff were unfailingly friendly and helpful.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne F, General Manager at Hilden Lodge, responded to this review, February 2, 2014
Dear Guests,

Thank you for your lovely review, you both were great company and hope to see you again in the near future.

Regards

Wayne Fenton
General Manager
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London, United Kingdom
1 review
3 of 5 stars Reviewed September 28, 2013

Wayne at the hilden lodge was very friendly. The breakfast was ample and very nice.
Room was comfortable albeit much smaller than photos indicate on site,and did feel bit claustrophobic.I am not sure I could stay in such small room for more than one night.
Cannot fault the cleanliness and friendliness of the lodge. Very close to many Cotswolds scenery and sights'You will enjoy your stay.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne F, General Manager at Hilden Lodge, responded to this review, October 1, 2013
Dear Guest,

Thank you for your comments, we are sorry if the pictures made us seem bigger in room size, however we are glad you enjoyed your stay

Regards

Wayne & Melissa
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Southampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 17, 2013

The hotel was satisfactory,but the bedroom and bathroom were very very small.The breakfast was freshly cooked and of an excellent quality.The hotel was full and as we arrived late,there was no on site parking,but as the hotel is located in a quiet residential area this was not a problem.

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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne F, General Manager at Hilden Lodge, responded to this review, October 1, 2013
Dear Guest,

Thank you for your comments, we are sorry about our rooms being smaller. The parking is something that we wish to address next year it is hoped to make it larger.
Thank you and glad you enjoyed your stay otherwise.

Regards

Wayne & Melissa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Gwent, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 17, 2013

We had a very enjoyable stay at Hilden Lodge on our weekend visit to the Cotswolds. Hilden Lodge is within 5 minutes drive of Cheltenham town centre and within easy reach of all the Cotswold beauty spots. The rooms were very clean and comfortable. The breakfast was excellent and the service was friendly and efficient. Will visit again.

Graham and Alison.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne F, General Manager at Hilden Lodge, responded to this review, October 1, 2013
Dear Guest,

Thank you ever so much for your lovely comments, we glad you enjoyed your stay with us and look forward to see you again in the future.

Regards

Wayne & Melissa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilden Lodge

Address: 271 London Road, Charlton Kings, Cheltenham GL52 6YG, England
Phone Number:
Location: United Kingdom > England > Cotswolds > Cheltenham > Charlton Kings
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #2 of 6 B&Bs / Inns in Charlton Kings
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilden Lodge 4*
Number of rooms: 12
Official Description (provided by the hotel):
Hilden Lodge is in the Heart of the Cotswolds only 1.5 miles away from the centre of Cheltenham, with close links to Trains & Bus services. We are only 3 miles from the famous Cheltenham Race Course known for the Gold Cup. You can enjoy the local shops & sites as well as venture out in the Cotswolds and enjoy breathtaking views. We have number of guide books to help you decide.We here at this Boutique Hotel have we hope everything to make your stay a pleasant one, with fully cooked breakfast included in the price of your room, hospitality tray with complimentary water & toiletries. We have 13 rooms of varied sizes from Single, Double, Twin & Family Rooms we also have a suite of two adjoining rooms when booked together. Also some of our Superior Rooms have Bath & Shower.We have a restaurant for you to enjoy home cooked meals locally produce and cooked fresh with a range of starters, mains and mouth watering deserts why go out when you can eat here with us. We even have a menu for the little ones.We have a small bar with a modest selection of wines, beers & spirits. So if you are on business, seeing family or looking for a getaway why not base yourselves here as we intend to make your stay comfortable and pleasurable one. We have now finished our upgrades of all our windows (Jan 2013) as we take our guest comments very seriously, so now all our rooms are double glazed and much easier to open (and warmer). We are continuing other upgrades of bathrooms, however still apologise as we can not alter the size of some of them. We are just (Apr 2013) completing the enlargement to the restaurant to which we hope our guests enjoy. ... more   less 
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Also Known As:
Hilden Lodge Cheltenham/Charlton Kings

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