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“We enjoyed each others company far more than our nights` stay in this expensive, noisy and rather tatty hotel” 2 of 5 stars
Review of The Royal Norfolk Hotel

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The Royal Norfolk Hotel
2.5 of 5 Bed and Breakfast   |   7 Sandgate High Street, Sandgate, Folkestone CT20 3BD, England   |  
Hotel amenities
Ranked #3 of 3 Sandgate B&B and Inns
Bath, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“We enjoyed each others company far more than our nights` stay in this expensive, noisy and rather tatty hotel”
2 of 5 stars Reviewed August 16, 2010

We should have smelled a rat that this was the only hotel in the area with three rooms available for a Saturday night in August. The website looks so much better than the reality. Our room at the top of the hotel was refurbished but the wafer thin walls gave us no sleep as our neighbours were laughing and talking until the early hours. The noise from the bar downstairs also went on long into the night. Our room was quite comfortable and once we were asleep, we slept well, but there were just so many basic requirements that seemed to be missing like a toaster in the room rather than a hairdryer. The other two rooms were extremely basic and rather shoddy and lacked basic requirements like a shower curtain and had only one towel for two adults and two children! Breakfast was charged as an optional extra and was well cooked but the branflakes had obviously been around for a while. To be fair the hotel is undergoing refurbishment at the moment, but even making allowances for that, it was frankly tatty and overpriced and we did really object to being asked to pay our bill the moment we arrived after a long and exhausting day. We would be prepared to stay again as the staff were pleasant and provided a cot for one of the rooms, but only if there was a radical refurbishment and reduction in noise..

  • Stayed August 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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48 reviews from our community

Traveler rating
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    10
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
dorset
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 13, 2010

Situated on a main road, very busy all evening, no net curtains and double decker buses passing by so you have to close the curtains very early. Poorly attended, no-one around to let me out in the morning. Poor value compared to other local hotels I have stayed in locally.
Restaurant wasn't open when I stayed

  • Stayed May 2010, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2009

I am very impressed with this hotel. Check in was nice and easy and I was upgraded for free by the lovely assistant manger Vicky.
She was very friendly and efficiant and recommended a couple of places to eat which we took her up on. The Mexican restaurant down the road. We stayed in room 41, which was at the top, but well worth it.
We had to let Vicky down for breakfast the following morning. She was very understanding. For being employed here for such a short period of time she was fantastic.
Allltogther I found it fantastic value and the customer service was excellent. Why can't more places have such friendly staff?
We shall definately stay again.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mids
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 23, 2009

Stayed at the Royal Norfolk as I was working in the area and for an overnight stay it was pretty damn good. The room I had was really clean with a view of the sea and had an overall relaxing atmosphere which is what you need after a hard days work. The hotel bar is also very chilled and there is a great Mexican just 30yrds down the road. And lets not forget the awesome breakfast which was just what one needs the start the day. Will defo stay there again.

  • Stayed March 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gloucestershire
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2009

The location of this hotel is wonderful, certainly the greatest feature is waking up to a view of sandgate castle 20 metres away and the sea 30 metres away! Also, not only in there is a good Thai restaurant on the premises, you have a great choice of various cuisines within a spitting distance! All in all good, honest accomodation with friendly staff at reasonable prices.

  • Stayed September 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Hertfordshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 15, 2008

We stayed in this hotel for one night (a saturday) before getting the tunnel to France the next morning as it is conveniently located for this. The hotel looks much nicer on it's website than it does in reality.
Upon our arrival, we had to ring a bell for assistance and wait until we were met by a surly man for whom everything seemed to be too much trouble. We had to pay up front, £69.50, and were told that breakfast was extra. We agreed to this but were then told that they would not provide breakfast for us at 7 a.m. as this was too early for a Sunday. We could not have it later as we had a shuttle to catch. The man told us we could get something to eat at the shuttle terminal. Incidentally, he also never gave us the 50p change he owed us from our payment!
Our room was at the top of the hotel up numerous flights of stairs. We had come on a motorcycle and had crash helmets and bike gear as well as baggage. No help was offered with our luggage.
The room was clean, reasonably comfortable and had a large clean bathroom. There was also a sea view. The main drawback however, was the bar. This was on the ground floor and open until 2 a.m.. A fact that was not mentioned on the website.The outside smoking area was also below us. We could hear the music from the bar and everyone's conversations clearly and loudly. Cars and cabs were pulling up constantly and the noise of cars and doors slamming was overwhelming. it was impossible to sleep.
All in all, it was an unpleasant stay in a slightly jaded, run down establishment and I would not recommend it to others.

  • Liked — big bathroom
  • Disliked — poor customer service and noise levels
  • Stayed August 2008, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Warwickshire
Top Contributor
127 reviews 127 reviews
125 hotel reviews
Reviews in 112 cities Reviews in 112 cities
239 helpful votes 239 helpful votes
2 of 5 stars Reviewed July 16, 2007

We stayed at The Royal Norfolk Hotel in Sandgate for one night on 4 July 2007, as we were travelling to France the following morning via Eurotunnel. For this purpose, the hotel is very well located less than 15 minutes drive from Eurotunnel departures.

This hotel was over a very smoky pub. The smoking ban had only come into effect a few days earlier and the stale smell was still very strong. We had Room 42, on the top floor of the hotel, which was reached by many stairs as there is no lift at this hotel – no fun with two heavy suitcase to carry! The room itself did not smell of stale tobacco but as soon as you were in the corridor you were aware of it. However, the room was cheap and clean and the bed was comfortable. The bathroom was large and very light and airy. However, the towels were rather small and there was no hairdryer. Breakfast (which was extra) was very good and well priced. The main worry was that there was no parking and we had to leave our car on the road overnight. I feel that their website make them look nicer that they really are and, although they were cheap (£57.50 for the night), I would probably not stay there again.

  • Liked — location to Eurotunnel
  • Disliked — smell of stale tobacco
  • Stayed July 2007, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about The Royal Norfolk Hotel

Address: 7 Sandgate High Street, Sandgate, Folkestone CT20 3BD, England
Location: United Kingdom > England > Kent > Folkestone > Sandgate
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #3 of 3 B&Bs / Inns in Sandgate
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Royal Norfolk Hotel 2.5*
Number of rooms: 8
Official Description (provided by the hotel):
Situated a stone’s throw from the beach, the Royal Norfolk offers comfortable and well presented accommodation with a family friendly atmosphere. Rag Times, our American style diner serves high quality dishes from Wednesday to Sunday, and G's bar hosts an eclectic mix of live music most weekends. The coastline in front of the hotel is also famous for its sea fishing. Steeped in naval history, the area extends along 2kms of the Kent coastline, with Folkestone and Hythe on either side. For those wanting to take in the fresh sea air, Sandgate offers a range of leisurely walks along the seawall and through the lush coastal park, with awe inspiring views across the Channel. A walk along Marine Parade to Sandgate’s neighbouring town Folkestone, will find you looking at the Leas Lift, one of the oldest water-balanced cliff lifts in England, offering access to the historic Leas Promenade. Other local attractions include the Romney, Hythe and Dymchurch steam railway, Hythe Canal, Port Lympne Wild Animal Park, Dover and Leeds Castles and Canterbury Cathedral. With the Channel Tunnel and Eurostar close by, Dover, the busiest port in Britain with its wide choice of cross channel ferries, is only 20 minutes away. The high speed rail link is available from Folkestone Central and West stations with a journey time of 50 minutes to the heart of London. ... more   less 
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Also Known As:
The Royal Norfolk Hotel Sandgate, England

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