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“Great place to stay” 5 of 5 stars
Review of Sandgate Hotel

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Sandgate Hotel
8-9, Wellington Terrace | The Esplanade, Sandgate, Folkestone CT20 3DY, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Sandgate
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great place to stay”
5 of 5 stars Reviewed November 10, 2013

Really good value for money, just stayed the one night but would have stayed two if I could have. Nice room, clean with a comfy bed. Shower was a bit noisy and old fashioned but wasn't a major issue. good location right by the sea - made for an excellent view was eating my breakfast in the morning. Had a dinner in the evening which was excellent too. The staff were also very friendly and helpful.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
    39
    54
    25
    39
    41
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25
106
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
King's Lynn, United Kingdom
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 2, 2013

We arrived for 2 nights on Sunday in the dark when the gales were starting to hit the south-east and I thought OMG, it's Bates Motel. Just proves you should never judge a book by it's cover. Parking is on the road outside as there are only 2 spaces at the back. Our room was on the 3rd floor at the back, there is a lift. The room was clean and warm, tea and coffee making facilities, tv, phone (didn't work), shampoo and shower gel in the bathroom. Bed was comfy. The bathroom was a bit dated, wc had a pull-chain cistern (luckily we're old enough to remember them) but there was loads of hot water for the shower. The tv pixelated quite a bit and the wifi went off but we put that down to the gales. The next evening the tv was worse, the kettle decided it would only work while you held the lid, the wifi was non-existent and on ringing reception I found the phone didn't work. I went down to reception but there was only one girl on to do the bar and the restaurant and anything else. She came up and took a tv and kettle from an empty room. I think the tv problem was because the connection was just the wire, it didn't have the male 'prong' to push in. Wifi is bad in Sandgate generally apparently and the hotel is at the bottom of a hilly area altho it was fine in the bar so perhaps routers on each floor would help. The breakfast was great, help yourself to cereals and juices and there's a good choice if you don't want the full english. We had the 'full' especially as it included black pudding! We didn't use the restaurant as we were visiting family who fed us but it was set up very nicely and the menu looked very good. Overall, I wouldn't necessarily want to stay there for long but it's ideal for one or 2 nights and at £45prpn for b&b through booking.com it was a bargain.

Room Tip: Perhaps a lower floor if you need wifi. Rooms at the back would be a bit quieter but the road at th...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 6, 2013

I booked direct and received an upgrade so I paid £45 for a sea view room. Location was poor, advertised as Folkestone it was 3 miles away. We were refused our gourmet card for a dinner table even though they had only had a table of four sat on their own. Told to book in advance even though we asked at 2pm. Found a better indian down the road. If i had paid £75 for the room as advertised I would of refused to stay. Our window was broken so it was propped open by a wooden wedge. Walls dirty, spillage stains by the bin. General cleanliness was poor, obvious stains missed eg cleaning down behind radiator feet in toilet instead of mopping round. Carpet was old and tired. Everywhere needed a good polish and my right hand set of draws was falling apart. Room was noisy, needed window open as it was warm. Hair dryer left alot to be desired. Was not asked if everything was ok with our stay. On the plus side breakfast good, freshly cooked and good choice. We stayed room 9 .

  • Stayed October 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Maidstone, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 5, 2013

Sad to say our third stay with continuous issues and although I will say the manager and her staff do there best to put things right when they go wrong three times three complaints leaves you with sad taste
first visit issues with food in restaurant especially anything fried the chips etc.
second time spring sticking out bed again same issues with food
third visit lack of towels when more delivered they were wet again rooms looking very tired this time we had guets to join us for dinner two meals where returned they couldn't be eaten
sent several emails to try to resolve rang but the owner takes no interest when there are problems we spent over £200.00 for one night and a meal hardly cheap and didn't even do us the courtesy of a reply when you can stay in a premier hotel for not much more sadly this is now no more than a middle of the road hotel and the owner needs to pull his finger out to provide a quality service for the public
we have given them on three separate occasions the chance for the owner to speak to us once again. There are no issues with the staff in fact they are lucky to have got such a good manager but owner's are gutless this leaves us no other option but to leave a bad review> Avoid do homework first

Room Tip: ask for upgrade rooms are tired have lunch food good but not evening meal to rushed poor quality wit...
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
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Darwen Lancs
Top Contributor
81 reviews 81 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed October 2, 2013

Great stopover , near the channel tunnel about 15mins drive away, nice rooms could do with aircon, the rooms very hot and you couldnt really open the widows ore than a couple of inches, breakfast ok, all the staff were very nice , some nice bars within easy walking, would use again,

Room Tip: ask for a balcony
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 30, 2013

The hotel is situated overlooking the sea, and our room had a balcony where one could enjoy it to the full.Arriving on a Friday evening, the member of staff on duty was most friendly and welcoming. Although he was on duty until late and on again early in the morning,he was consistently like this. We had both dinner and breakfast at the hotel, and both were very good. Early on Saturday morning we watched the hotel taking deliveries of fresh fruit and vegetables, meat etc - this is always reassuring. The decor in our room was fresh and attractive, and we appreciated the complimentary tea, coffee, water etc. The bed was clean and comfortable and above all, the hotel was warm. The shower too was satisfactory. Maintenance of hotels of this vintage is an ongoing business, and of course there were areas which would have benefitted from upgrading, but the essentials were very good. For people who had not reserved a sea view room, there were a number of tables and chairs on the terraces outside overlooking the sea - ideal for relaxing with a drink

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke on Trent
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 9, 2013

On entering room number 3 I was very shocked at the condition, the carpet was filthy with stains all over it I wouldn't even let a dog sleep on it. The bed linen was odd and scruffy and the pillows smelt dirty, and the mattress was hard and creaky. The furniture had heat marks all over it, the kettle needed replacing and the flex only just reached the plug, the balcony doors didn't lock properly. In the bathroom the shower was attached to the taps and both sets of taps had the hot and cold signs missing also the toilet system had a pull chain with no handle attached, the floor tiles were cracked and there was a missing tile on the wall and the toilet seat was not fixed on right. The breakfast wasn't too bad but the glasses and dishes were not clean certainly not to my standards. The staff were very aloof and didn't seem to care. I paid £100 pounds a night for the room and I think it was extremely over priced.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandgate Hotel

Address: 8-9, Wellington Terrace | The Esplanade, Sandgate, Folkestone CT20 3DY, England
Location: United Kingdom > England > Kent > Folkestone > Sandgate
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sandgate
Price Range (Based on Average Rates): $
Number of rooms: 15
Reservation Options:
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Also Known As:
Sandgate Hotel Folkestone
Sandgate Hotel England

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