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“A very pleasant stay.” 4 of 5 stars
Review of The Harrow Inn

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The Harrow Inn
3.0 of 5 Hotel   |   Hubbards Hill Warren Street | Maidstone, Lenham ME17 2ED, England   |  
Hotel amenities
Ranked #3 of 3 Hotels in Lenham
Yorkshire
Top Contributor
60 reviews 60 reviews
42 hotel reviews
Reviews in 48 cities Reviews in 48 cities
34 helpful votes 34 helpful votes
“A very pleasant stay.”
4 of 5 stars Reviewed July 21, 2011

Very helpful and pleasant staff. Choice of restaurant or bar meals (latter very decent quality- not just the typical bar menu - had lamb and veg). Quiet location. Nice atmosphere. Breakfast was £6 ph - nice but as I am milk intolerant fresh fruit as a starter option to cereal would have been nice, as would the offer of extra toast- not the best value but fine. Rooms are a little dated - 1970s/80s but very, very clean throughout, and comfortable. Nice small village location, massive garden. Would recommend and stay again

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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54 reviews from our community

Traveler rating
    16
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    9
    3
    9
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Oudewater, The Netherlands
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 21, 2011

We stayed at Harrow Hill in 2009 and went back two weeks ago, trip down memory lanewise. We weren't too enthusiastic before (old stuffy and worn down room) but went back for sentimental reasons and hoping it had improved. The location is quite nice (rural) and as the sun was shining we entered the bar. There were new people running the place, except for the old man sweeping the terrace in his not too clean outfit. The man at the bar told us he had a room available and by coincidence we ended up in the same room as before, nr. 10. The price had gone down (from 80 to 65 pounds) and we soon found out why. Absolutely nothing had been changed or improved in those two years. First -and worst- of all the room was really filthy. There were thick layers of dust everywhere, it hadn't been vacuumed for a long long time, the towels were smelly and (yes I know it sounds ridiculous) the dust came out when we unfolded them. The man at reception had made us wait for a few minutes to get the room ready. What on earth had he been doing in those minutes and what was he thinking letting us in a room like this?! If he'd taken 15 minutes more he could have cleaned up and sort of tried to make an effort. Furthermore the bathroom was really rundown. Cracks in the tiles, dampissues and serious mold that we also found in some other areas of the room. A few reviews down I came across a (very extended) reaction of the hotelmanager claiming that HH absolutely has no moldissues but that's simply not true. I've made some photo's which clearly show the poor and damp state of the bathroom and the window cill. It would 've made a lot more sense if mr. manager had used the time it took to write his reaction into trying to make something of his hotel. It's pretty obvious that -as so often- money is the issue, eventhough something as basic as keeping the place clean doesn't have to cost much. Harrow Hill has got potential written all over it, I hope some day somebody brings the funds, the knowledge and the love to make something of it. Sadly for now it's a place that you can give a miss if you're looking for a hotel in that area.

  • Stayed April 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Travelers are raving about these Lenham hotels

Muscat, Oman
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2011

Wonderful location close to all places we wanted to visit. Full of character and an ideal base for the spectacular old town of Lenham, the Pilgrims Way and Leeds Castle.
We were particularly impressed with the speed of the free WiFi internet connection which was so much better than at home, so also pleased we brought the laptop.

The staff were extremely friendly and fussed over our young daughter so very positive feedback from her too. We didn't have lunch every day as we were often out but did have dinner in the evenings at the hotel and certainly a good selection, well prepared and covered all our different tastes.

Pleased with our room, spacious yet cozy with lots of charm. Easy off road parking in the enormous car park, so no hassle with bags and child accouterments - loading/unloading. Overall, a blissful few days and extremely good value for money.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
1 review
5 of 5 stars Reviewed January 20, 2011

We stopped at the Harrow for a couple of nights on our return to France. Lots of typical English character in the building and the bar. Outside is beautiful countryside and the staff were very friendly. The room was big and the free internet worked well in our room and in the bars. Parking was very easy. We liked this place a lot and would recommend it.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sittingbourne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 14, 2010

We held our parents golden wedding anniversary celebrations at the Harrow Hill hotel. There were about 30 people to dine and we had the dining room closed off for our function. We used the bar and all of the rooms. We had wonderful service, a generous discount and brilliant time had by all. Rooms comfortable, food delicious and well served, all our needs taken care of. Friendly, helpful staff. Would deffinately have functions here again. Thank you Harrow Hill staff....you made a special occassion even more special.

  • Stayed June 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Delft, Netherlands
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 24, 2010

We stayed here for 4 nights. The location of this hotel is rural (about 2 miles of the main road) and very quiet. There is ample parking. We loved driving along the narrow English country lanes. The hotel staff were excellent. Service was really good and nothing too much trouble. The first night we had a room on the ground floor. It was a good size and very clean but a bit dark as it only has a window on one side. The next three nights we moved to a lovely large family room on the first floor - the manager Anton moved us without any hesitation. We only used the restaurant (which has nice decor) once for a snack and this was fine - the restaurant seems rather devoid of clents (probably due to its remotish location) whence we chose to dine elsewhere. I would recommend this hotel for excellent service and quiet location (if you like that). It is conveneniently located for visiting the lovely towns in the area and going to Ashford and Maidstone (both roughly 20min)

  • Stayed October 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Portsmouth, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 22, 2010

Hotel was pretty expensive but looked OK, we where booking late so we went for this place. Seemed OK on first arrival, the place was deserted but the chap on reception seemed friendly enough but just couldnt speak a lot of English.
We had a drink in the deserted bar and just got stared at by the foreign chaps daughter (assumed so as she couldnt speak very good English either!).
Got to the rooms and they where freezing cold and smelt musty, asked several times if they could put the heating on but this never happened and I assumed the heating was broken.
The bathrooms where pretty dated and damp. Beds where freezing cold and obviously damp.
Only 4 channels on the dated and old fashioned televisions but most of the time only Channel 4 barely worked! Wi-Fi is offered but doesent work at all..
The Harrow Inn is in the middle of NOWHERE so you have to drive miles through single track roads to get anywhere with a sign of life.
We didnt see any other guests or anyone using the facilities all week long. I assume this is why all the beds where damp as they never get used.
4 of us stayed here for 5 nights, 3 rooms, 2 singles and 1 double room bed only (breakfast is £8) and got charged £750
Now we all have identical sore throats and chesty coughs........this place has some serious mould problems and is well over priced for what is provided.....avoid it!

  • Stayed October 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarrowInn, Owner at The Harrow Inn, responded to this review, December 14, 2010
We are inevitably disappointed on the very rare occasions that any guest expresses dissatisfaction regarding their stay at the Harrow whatever the rationale. With regard to the problem with the WiFi we are sorry that a technical problem affected the service in one area of the building. We appreciate how important a good quality Internet connection is to many of our guests which is why a top quality signal throughout the building is provided 24/7 – and unusually for this area is offered for free to all guests included in the cost. Unfortunately at this particular time there was a problem and it took 48 hours to identify it and replace the faulty router. The other observations are more difficult to recognise and could have been addressed if raised at the time. After this review appeared the staff double checked and could find no mould in any of the rooms used by this group nor has any been reported or drawn to our attention by more recent guests. Some of the other observations appear to reflect unrealistic expectations regarding the nature and location of the premises. The Harrow is always clearly and accurately described as a historic country inn located in beautiful countryside officially designated as an “Area of Outstanding Natural Beauty” by the relevant government department. Appropriately the décor is traditional rather than trendy and those seeking crowds and a vigorous nightlife will not find that our country inn meets their preferences. Not being a large modern corporate hotel we have busy and quiet periods but we would suggest that guests wishing to meet fellow guests don’t leave before breakfast and return after dinner every day during their stay. With regard to navigation those who tend to have difficulties in this regard are welcome to make contact so we can assist with directions if necessary but in fact it is very easy to find the Harrow – approaching along the main A20 from London it is signposted on a turnoff to the left and after precisely 1.25 miles the Harrow is on the right. That said many guests do enjoy exploring the ancient country lanes in the area as well as other distinctive features. “Middle of nowhere” may be in the eye of the beholder but the relevant facts are that the immediate locale is the hamlet of Warren St which is 1½ miles from the mediaeval market town of Lenham and approximately 8 miles from Maidstone (population 140,000) and Ashford (population 115,000) which is also a stop on the Eurostar route from Paris to London. We are also close to some internationally renowned places of interest such as Leeds Castle. Obviously guests pay the price at which they freely choose to book --presumably after comparing competing alternatives on the Internet. Necessarily we are aware of the need to be competitive and can only suggest that if people are not happy with the price being offered they continue searching for one which does meet their requirements. Looking at the figures quoted in the review four men paid £37.50 per person per night including 17½ percent VAT, free parking and free WiFi to occupy one double and two single rooms which we believe compares very well with alternatives but we never forget that ultimately the choice is with the guest at the time of booking. No one on our staff claims any medical expertise (and we were aware of none amongst this group) so wouldn’t assume to diagnose the source of their cold. For people who spend nearly all their waking hours together --both working and socially—it doesn’t seem very surprising that a cold caught by one might be passed on to the others in the group. None of the staff or the other guests who spent more time at the Harrow experienced any ailments that week. Our televisions receive all the standard British terrestrial channels. Sometimes people accidentally change the settings on the remotes. We do try to check but if anyone ever finds that they are missing channels please don’t hesitate to ask our staff for assistance.
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Additional Information about The Harrow Inn

Address: Hubbards Hill Warren Street | Maidstone, Lenham ME17 2ED, England
Location: United Kingdom > England > Kent > Lenham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Lenham
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Harrow Inn 3*
Number of rooms: 14
Reservation Options:
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Also Known As:
The Harrow Hotel Maidstone

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