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Holiday Inn Garden Court A55 - Chester (West): Traveler Reviews


Gateway Svc Westbound A55, Northop CH7 6HB, Wales
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78% Recommend
4.0 of 5 stars 14 reviews
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'Go West' and you will not regret it...

Holiday Inn Garden Court A55 - Chester (West)

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4 of 5 stars
JimmyTheJock   97 contributions
Cardiff, United Kingdom
Sep 18, 2008 | Trip type: Business, Solo travel
1
person found this review helpful

Having just written a review of a stay at the nearby Chester South property I thought it was only fair I penned a few thoughts about the Chester West Holiday Inn.

Upon arrival I found the check in process to be both swift and friendly; I was kindly upgraded to an executive room and given a voucher worth £3 towards a drink at the bar as well as a discount voucher worth 20% off any 2-course (or more) meal taken in the restaurant. My newspaper preference was confirmed, they obviously had kept that on file from a previous stay, good practice in my opinion and just a little something which makes a guest feel valued.

Some of these benefits are I understand confined to platinum (and gold?) Priority Club members so it is well worth joining this loyalty scheme and progressing through the tiers.

Although my room would have benefited from a new carpet the rest of the furnishings were in good order and, as one would expect, everything appeared clean. As well as a selection of tea and coffee, the in-room hospitality tray also featured hot chocolate and a pack of biscuits. A small fridge contained complimentary bottled water, soft drinks and a Mars bar. The television was a modern flat-screen model with a good selection of channels available.

This hotel uses a ‘standard’ number for incoming calls, unlike a number of other properties which have migrated to quasi premium rate 0870 prefix numbers thus making money from people who elect to call in, even to the reception desk. Signal strength on both the T-mobile and the Orange network was strong across the site.

Free WiFi internet access is available in the bedrooms and public areas, although the signal in the lounge bar proved problematic. How long before free access becomes a standard remains to be seen, but I do observe more and more properties providing this, and it has become a factor which impacts on my decision as to where to stay.

Although I elected not to make an advance reservation, arriving in the restaurant at around 7pm ensured immediate seating, followed by friendly efficient service. I have read other reviews castigating this aspect of the overall experience here but could find no fault with the quality of the food, or the way in which it was delivered and cleared away afterwards. I believe it offered good value and although I did not take up the option of the hot buffet the selection on offer certainly appeared appetising; I did however enjoy the benefit of a repeat visit to the cold salad counter, something which is included in the cost of every main course.

Breakfast the following morning was self-service with the exception of tea / coffee and toast which are prepared in and delivered from the kitchen. A comprehensive selection of hot and cold dishes were on offer although I confined myself to coffee, cereal and toast and so cannot comment on the quality of the rest, but it certainly looked worth the money.

Check out was as efficient as check in and I was asked if there had been any problems with and whether I had enjoyed my stay. I was happy to confirm I had no complaints and most certainly had enjoyed my stay and I shall certainly use this hotel again when I have a need to stay anywhere in the Chester area.

  • Liked — Friendly efficient service.
  • Disliked — Traffic noise from the adjacent A55 trunk road; unless the windows are closed.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since September 19, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for An amazing honeymoon, Great pool scene
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Exceptional value, great service, lovely staff!

Holiday Inn Garden Court A55 - Chester (West)

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5 of 5 stars
daithi28RepofIreland   9 contributions
Rep of Ireland
Jul 10, 2008 | Trip type: Business, Friends getaway
1
person found this review helpful

Well what a surprise,

I was on a drive from London to Holyhead and decided to stop here on the way.

To be honest I just wanted something basic to rest my head so I booked based on price rather than facilties. I paid £45 for a twin room.

When we arrived there was plenty of parking in the dediacted carpark, it is well lit at night and there are CCTV cameras in operation. I didn't feel nervous about leaving my pride and joy parked outside!

I've never stayed in a Holiday Inn and thought it would be only slightly above a motel, but I was pleasantly surprised. The receptionist was polite, informative and quick to check us in. When I got to the room I was surprised to find a large twin room with two double beds, TV, coffee making facilites etc and a spotlessly clean ensuite.

We went straight to the restaurant to get a drink and something to eat, since it was quite late. The barstaff and restaurant staff again were some of the friendliest people I have come across and the maitre 'd was very bubbly. We ordered something quick and simple, fish and chips with peas and it was well cooked, fresh, tasty and reasonably priced.

Though the Hotel is close to the A55, there was no sound of the road from our room which faced towards the road.

Check-out the next morning was quick and friendly.

I'd recommend this hotel to anybody who is looking for a cheap, clean and friendly place to stay. It's not close to Chester in reality, but is ideal for weary travellers who don't want to pay £100 for a single room in the Town itself. I'd definitely stay here again.

  • Liked — Friendly staff
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Business
  • Traveled with Friends
  • Age group 25-34
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers
  • I do not recommend this hotel for An amazing honeymoon, Great pool scene
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Nice place to stay - but bad dining experience!

Holiday Inn Garden Court A55 - Chester (West)

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3 of 5 stars
JulieDavies   161 contributions
Cheshire, England
Jun 19, 2008 | Trip type: Couples

My husband and I both enjoy tracing our family history, but due to a really busy homelife and long working hours we rarely get time to sit and catch up with it. We had loads of notes that needed uninterrupted time so we could write them all up, so decided to go away for a night, book in a cheapy hotel room with our laptops, and spend some quality time catching up with it all. This hotel is about an hour down the road for us - and we stopped en-route in Chester and had a nice lunch by the river, then carried on to the hotel which is in a very easy to reach position on the A55. The plan was to spend the whole afternoon and evening and following morning note writing, then head somewhere further into Wales for the following afternoon.

We often stay at Holiday Inns, and this one didn't look too bad. We booked an executive room with an inclusive evening meal and breakfast, which was £112 for one night for the pair of us.

The fountain outside which looks lovely in the pictures was not working and was full of stagnant water and rubbish which was a shame.

However the staff were friendly, and our executive room was really really nice. It had a double aspect window, there were dressing gowns and slippers provided, a mini bar with free soft drinks and chocolate (thank you Holiday Inn!). The bed was a huge size (and really comfy) and there was plenty of working space for my husband and I with laptops and so much paperwork that it took an overloaded hotel trolley to carry it all in! There is also free wi fi throughout the hotel which was very handy for us.

There was plenty of tea and coffee - and when we ran out of teabags reception were more than happy to give us more. The staff had advised us to book in for dinner which we did - but the whole dining experience left a lot to be desired.

For our starters I ordered bread and oils, and my husband ordered garlic bread. The restaurant was not busy, yet 45 mins later they had not arrived. A waitress told us they would be with us soon, and still nothing appeared. Eventually they gave us a free drink and finally after an hour our breads appeared. Other customers chatted to us and told us the food service is often that bad!

Our main meals arrived, and to be honest I think mine had been cooked and left on the side to go cold while we waited for the breads, and my husband's meat was so undercooked he was scared to eat it (and this is a man who eats anything and everything!).

Puddings were fine - but the whole 'quick' dining experience took well over two hours.

Breakfast the next morning was supposed to be a buffet, but by the time we appeared at 9.00 the buffet had been cleared away even though breakfast is served until much later, and a waitress scuttled off to get us a plate of food each. Breakfast did taste better than the meal the night before!

We passed the cleaners and politely told them we would be in our room until checkout time, and they were more than happy with that and told us not to rush.

Overall I would certainly stay here again, the room was lovely, the staff were friendly and helpful, but I certainly would not eat here again - there is a diner and a McDonalds right outside, and although they are not my preferred choice of foods, they would be if I stayed here!

The hotel is in a great position if you want to visit North Wales or Chester - from leaving the hotel we drove to Anglesey and were there in a remarkably short time. I think apart from us and maybe one other couple everyone was there on business though, and there were lots of conferences going on within the hotel.

Holiday Inn, if you read this, please fix that fountain outside - it looks awful!

  • Liked — Our executive room was large, spacious, comfy and had free chocolate!
  • Disliked — The whole dining experience both food and time waiting for it was awful
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 12, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, People with disabilities, Tourists
  • I do not recommend this hotel for An amazing honeymoon, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Home from Home

Holiday Inn Garden Court A55 - Chester (West)

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5 of 5 stars
PATJORDAN   26 contributions
DUBLIN , IRELAND
May 15, 2008 | Trip type: Business, Family
1
person found this review helpful

Located just off the A55 this is a perfectly placed hotel for touring North Wales, Liverpool, Manchester, etc.

The welcome at check-in was the warmest I have encountered in a long time, and made all the better with the presentation of a bottle of wine.

My mother's accessible room was right beside the entrance with the restaurant literally across the corridor. All the rooms were well cleaned, and the decor is a few years old but adds to the homely feel.

Every member of staff was friendly and helpful: nothing was too much trouble.

We dined at the hotel restaurant. The menu is very good and reasonably priced for a hotel. My starter (bruchetta) was almost a meal in itself. The menu includes an all you can eat buffet. This comprised a curry, corn beef hash, chicken & leek bake, meatballs, potatoes, chips, rice, salad bar. Truly a feast! The other mains (roast pork, liver, trout) were well presented, ample portions and great value too.

The bar prices too were reasonable. Why can't other hotels follow this model?

Breakfast was better than expected with a wide selection of fresh (not tinned) fruit, and a welcome addition of poached eggs.

Whilst a short stay, this was very enjoyable and I can't wait to return.

  • Liked — location
  • Disliked — can't find a negative
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Other
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since January 15, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $52 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Great Location

Holiday Inn Garden Court A55 - Chester (West)

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3 of 5 stars
bowenp79   14 contributions
Cardiff
Mar 31, 2008 | Trip type: Business, Solo travel

Stayed at this hotel for one night on a business trip. Great location with easy access to the surrounding area thanks to it being on the A55.

Hotel itself is in need of a refurb but it was clean and staff were very helpful although seemed confused when checking in/out.

Rooms themselves were very big with magnificent views over the car park and the A55. Bathroom was also large with a great shower.

Useful place to stay but probably better to look elsewhere for a romantic/dirty weekend away.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Business
  • Traveled with Solo traveller
  • Age group 25-34
  • Member since March 24, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Holiday Inn Garden Court A55 - Chester (West) Also Known As

  • Holiday Inn Northop
  • Holiday Inn Chester
  • Chester Holiday Inn
Address: Gateway Svc Westbound A55, Northop CH7 6HB, Wales
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