I would like to begin by saying I am a fan of the brand see my review of Ellesmere Port Holiday Inn amongst others for evidence. That's where I usually go but was delighted to find one nearer to my relatives and slightly cheaper as I am in the area several times a year.
The first thing to note is its a bit of a pain to find your way back to without a satnav from anywhere in the area. It's on one side of a duel carriageway which makes getting to it a bit complex as the road signs give no clue. We had a murderous journey from Essex with problems on the A14 and M6 so our journey took hours longer than normal. We were absolutely exhausted when we arrived.
We walked into reception with our luggage and I said "evening" and the man behind the counter let out a huge sigh before turning to his computer. Now call me old fashioned but is that the kind of response you should give as you welcome your guests? My response was "Clearly you've had a bad day?" The response was "I've only just come on!" I said "oh dear that doesn't bode well for your shift if that's how you feel at the beginning of it?" He then continued to stare into the computer and made no eye contact at all but just responded with “Name?” No friendliness at all, just another boring day "at mill" for him. Thankfully a more welcoming and friendly face soon appeared in the form of tall blonde receptionist. I describe her as she needs to be identified for praise from heavily sighing Man/Manager? That's how it should be done! Take a lesson from her! Friendly, professional and efficient! Our room keys were issued and off we went.
We had three rooms booked and the first two rooms were warm but we arrived to ours which was bitterly cold. So we turned the wall heating controls up high and and unpacked whilst waiting for it to warm up, but nothing happened and forty five minutes later we realised nothing was going to happen so called reception who sent up a mobile heater promptly. The room took about an hour to get to a good temperature.
The rooms did not have that fresh and clean feel and smell about them which is unusual for this brand of hotel. Our room/bathroom was filthy in some areas, see photos. The photo of the carpet at the side of our bed does not really clearly show how dirty it was but that part did not see a vacuum for the three days and nights we were there. There was mildew in the shower, the bathroom tiles on the floor had years of dirt especially in the corners and behind the door. Skirting boards had thick layers of yellow paint and were marked and dirty throughout. see photos. The hairdryer had one of those annoying curly cables which meant even stretched did not reach the height of my head so I could actually dry it in front of the mirror. To add to that it only worked on the cold setting and cut out every time I tried to use the hotter setting, meaning I had to wait ages for the cut out to re-set. On the cold setting the drier was useless, like using a very tired fly to blow dry my hair. Tea and coffee was not replenished. One measly packet containing three biscuits between two people on arrival and that's your lot! Well their net cost is 12p! One biscuit each and a fight for the third one! I won! I won! lol!
The first night we put a do not disturb label on our door as we didn't want to be disturbed early the next morning by the cleaners after the awful journey. Yes okay we forgot to take it off the next morning as we left, but the cleaners were only three doors down as we came out of our room they were in the corridor so I asked them could we please have a packet of biscuits each in 217? The cleaners said “yes no problem” But importantly the cleaners not only saw us come out of the room with our coats on and walk towards the exit door, we also mentioned it was room 217 where the requested second packet of biscuits were needed! So they knew which room we were in and also that we were clearly going out as we had left the building! We were mortified when we returned late that evening to find our room had not been entered at all by the cleaners and nothing touched because we had accidentally left the sign on our door. Surely we aren't the only people to have ever done that? So after a busy day out we had to make our bed, wash our dishes, sort the room, towels still wet etc and manage without tea or coffee as it obviously hadn't been replenished and wasn't replenished the next night we came back either despite the room being serviced that day. So the leaving with our coats on and giving the room number a few doors down to the cleaner was not a clue that we had left the sign on the door by mistake? The clues were all there! It's not rocket science!
Every morning we came down through reception I said "good morning" to same heavily sighing man mentioned earlier. You have to give me top marks for trying? Did I get a customary response? No, of course I didn't, he just looked up and back down again. Why do people like this work in the hospitality industry? (hospitality ie. hospitable.....) I have no idea it's such a contradiction! Answers on a postcard please!
This hotel does not live up to the standards of other Holiday Inns I have visited. It doesn't hold a candle to Ellesmere Port except for the WIFI which is far superior here. It's well below standard and has a Manager or whatever he is that should not be anywhere near the place or paying guests!
My overall view of the Holiday Inn brand has been tarnished by this experience. This hotel needs a deep clean and possibly a refurb! Buyer beware!
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- Also Known As:
- Holiday Inn a55 - Chester (West) Hotel Northop
- Holiday Inn Northop
- Holiday Inn Chester
- Chester Holiday Inn
- Holiday Inn A55 - Chester (West) Northop, Wales - North Wales