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“Not as nice as I remember” 3 of 5 stars
Review of Holiday Inn A55 - Chester (West)

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Holiday Inn A55 - Chester (West)
3.0 of 5 Hotel   |   Gateway Svc Westbound A55, Northop CH7 6HB, Wales   |  
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Ranked #2 of 3 Hotels in Northop
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Not as nice as I remember”
3 of 5 stars Reviewed October 8, 2012 via mobile

Me and my husband have stayed here a few times before and have been very pleased hense our return, but we was slightly disappointed this time, we booked an executive room this time it's a little extra cost so was expecting a better room with better facilities, you are supposed to get robes but their was only one and the room overall was a little grubby, we ordered breakfast to come to our room both mornings but the first morning it didn't show up so I had to call the restaurant who hadn't even received the card we had handed into reception the day before, then the second morning it was 10 minutes late before we received a call to say it will be with us shortly which was fine with us, but when it arrived half was missing, it's a shame that we left disappointed because this used to be the best in the Flintshire area but next time when I visit the area I will re think where we stay.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn A55 - Chester (West), responded to this review, October 22, 2012
Dear Leanne T,

Thank you for your review and being so detailed in the opportunities to improve. I am sorry that you found your stay less than satisfactory due to the room accommodations and slow food service you received. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
    78
    91
    60
    15
    12
See reviews for
65
88
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51
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Lincolnshire
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 10, 2012

Had a great weekend stay, staff were most helpfull. Rooms were spacious and clean with ample toiletries and coffee/tea available. We did have a slight problem with the air conditioner in one of our rooms but the staff soon sorted it and it all turned out fine. Despite the hotel being very busy with functions the service and attentiveness was excellent, next time we are in the area we will be staying here again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wrexham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 4, 2012

We have stayed at the A55 on many occasions and decided on this one to book into an executive room. Wow what a difference to a standard room. More space, bathrothes, jacuzzi bath and coke and peanuts in the mini bar. For about £72 for a night it is well worth upgrading to this room.

Room Tip: All room are great
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balzan, Malta
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2012

Simply loved this hotel. Rooms were quiet and kept spotless! breakfast was abundant and of good quality. Staff extremely helpful and courteous. A/C was not easy to use though... gave us a bit of trouble on the first night!
the location is not much...very little to do if staying there in the early evening!

Room Tip: not much to do in the evenings!
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 19, 2012

The road noise from A55 is terrible it that bad my Family and i had to move bedrooms at 2.30am in the morning to the rear off the hotel .Then we coudnt sleep after this a total disaster for us all .The duty night manager was very understanding about it and i have to say he was very helpful but i can say the noise from the front we found was a nightmare

Room Tip: Keep away from the front off the building unless you are brave to venture the front for the noise of...
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2012

Booked into Holiday Inn for a family occasion. My Husband and I had a ground floor room and although it was closest to the dual carriage way it was surprisingly very quiet. My parents were staying in the same hotel and at breakfast we were allowed to be seated together which made it all the better. Breakfast was fantastic with a choice of cereals, fruit juices, croissants, fruit, continental breakfasts and a full cooked breakfast. Priced at only £7.95 each you could also eat as much as your like.and we even got a second pot of tea, all we had to do was ask. There were two functions over the weekend including a wedding and a christening party but despite the number of people and the potential noise there was nothing at all. We had a very comfortable stay and look forward to our next visit in November.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 9, 2012

This hotel is a typical one night stayover hotel, we stayed here on our way to Wales and everything was as you would expect from a HI, comfortable, friendly and helpful staff. The breakfast was lovely with a great choice. Downsides are it did feel a bit more like a holiday inn express and could do with a bit of updating. However it fulfilled our needs as a stopover.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn A55 - Chester (West)

Address: Gateway Svc Westbound A55, Northop CH7 6HB, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Flintshire > Northop
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Northop
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn A55 - Chester (West) 3*
Number of rooms: 56
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Also Known As:
Holiday Inn a55 - Chester (West) Hotel Northop
Holiday Inn Northop
Holiday Inn Chester
Chester Holiday Inn
Holiday Inn A55 - Chester (West) Northop, Wales - North Wales

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