Having had the Checkers recommended by several friends we were looking forward to our Friday evening stay.
We decided to have pre-dinner drinks in our room so went to the bar and ordered a bottle of Welsh sparkling wine (£22 -not to be recommended). The staff advised they had run out of champagne glasses so I waited until they had washed two in the glass washer and carried two hot glasses to our room.
I ran a bath to find the water was not really hot enough to enjoy the substantial luxurious bath I had hoped for prior to dressing for dinner. The toilet seat was also loose.
Meantime my partner was making her choice for dinner from the restaurant menu in the room - she unfortunately had not noted this was the February menu and the date was March 2nd.
We went down to the restaurant and ordered our food from the correct (March) menu along with a 2007 St Emilion Grand Cru (£47). When the wine arrived the bottle was extremely cold. Pointing this out to the waitress had no effect so we were left to warming the wine in the glass with our hands!
Maybe the local clientele have exceedingly large appetites; I considered both the started and main course too large. M main course (rack of lamb - off the bone!) including vegetables were covered in a glutinous tasteless sauce.
We waited and waited to be asked for our desert order - eventually we attracted the waitress’s attention who apologised for the delay - we did get two complimentary desert wines for our delay. We shared a substantial, delicious Crème Brule.
We retired to bed - the room was a little to warm for us so we opened the window - during the night the (sash) window rattled periodically waking us up. At 0500 in the morning someone in the street outside spent an hour noisily loading a vehicle.
On rising my partner ran a bath and again found there was insufficient hot water for the size of bath. Maybe the Health and Safety regulations in Wales preclude hot water for a bath in case a customer burns themselves.
We could not connect to the house Wi-Fi using the password provided in the room and eventually used a different connection in the restaurant.
We paid the bill (£282.15) and then listed the complaints above the owner’s aunt who was sympathetic and promised the owners would contact us to discuss the issues. We have heard nothing!
We must have picked the wrong day!
(This is the first time I have posted comments like this about any of the many British hotels/restaurants we have visited)
- Also Known As:
- The Checkers Montgomery, Wales