We stayed for one night to celebrate my birthday and had a terrible time. We went out for a few drinks and when we came back went to listen to some live rock musicians in the function room. What we didn't realise was that our bedrrom was directly over the function room and the music was deafening when we returned to our room. When we complained we received a complete lack of customer care and complete lack of interest from the manager. We were expected to pay the same price for a room at the front of the hotel directly over the function room as those staying at the back of the hotel who were undisturbed by the noise. We complained in writing on our return home, it took them a month to reply with a badly writen response which did not address any of our complaints.
- Official Description (provided by the hotel):
- The Hotel Wing provides 14 beautifully appointed en-suite bedrooms. Color television, Free wifi, Direct dial telephone Tea and coffee making facilities Hairdryer iron and ironing board available on request. ... more less
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- Also Known As:
- The Grant Arms Hotel Ramsbottom, Bury