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“Fairytale village, divine accommodation” 3 of 5 stars
Review of White Horse Hotel

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White Horse Hotel
3.0 of 5 Hotel   |   High Street, Rottingdean BN2 7HR, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Rottingdean
Hobart Tasmania, Australia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Fairytale village, divine accommodation”
3 of 5 stars Reviewed December 1, 2013

Charming hotel built in 1930's right on the water. Comfy beds, good shower and if ur lucky enough to get a room by the seaside then you are set! Breakfast was hearty and included in rate. We secured a great deal of two nights for £99 and booked an extra night only to discover on checkout that our third night was over £90 leaving us feeling a bit blah. Overall we felt truly at home at the White horse and would definitely return. Parking and breakfast included. A very overly smelly ambi pur that seems to have penetrated all the rooms and now my clothes needs to be unplugged to earn an extra star.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OEIGK, Guest Relations Manager at White Horse Hotel, responded to this review, December 6, 2013
Thank you for your comments on the hotel and will take on board the comment about the air freshener. We hope you enjoyed your honeymoon in the UK and had a safe journey home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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  • French first
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English first
Kent
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 27, 2013

Stayed 2 nights having booked and paid for superior room in this sea front hotel. Reception entrance off car park on the seaward side. Pleasant welcome and was even helped up with luggage. Worn stair carpet made us wonder but when we were shown to Room 110 we found it very superior indeed! Very large, wood-panelled room with 7 windows overlooking the shore. Fairly new carpet, good quality curtaining, comfortable large bed, crisp duvet and pillows - everything very clean. Plenty of storage space. Bathroom fairly small and less smart, needed a lick of paint and large showerhead could do with replacing, however all acceptable and plenty of hot water. Audrey and her team were all very friendly and helpful. Usual Old English Inn breakfast was very good - only downside was cold toast.For dinner on first night there was a function and we expected slow service but the second night the service turned out to be considerably slower! 40 minute wait for first course. No excuses offered by staff for long delay, so reasons unknown - suspect short of staff. Food was inexpensive, very well-presented, tasty and hot - when it arrived. Pleasant village, several walks available, and plenty of buses to Brighton, all made this a good break. I would return but hope Audrey sorts the kitchen delays out.

Room Tip: Room 110 (superior) on seaward side was worth every extra penny. No noise on sea-facing side of the...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sittingbourne, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 20, 2013

Hotel is a nice building, stayed in room 105 which has a balcony overlooking the sea. Seen the other reviews about they need updating, room 105 needs some decorating to get rid of a leak from the room above and some painting for scuffs from suitcases. Bed was really comfy.

Restaurant - First night three courses took nearly three hours from start to finish, microwaved mac and cheese took an hour and when got the pudding it was the wrong one but was quickly changed as Chef Mike O'Wave was there to fix it.

Second night slightly quicker, mixed grill was a joke. I asked for a plate for the food on I was sending back to the kitchen and the manager asked why. The chicken is cold and then showed him how the breakfast sausage from that morning 12 hours ago. Every time I time I tried to get a fork in it kept running away from me as it was so hard and looked like a 90 year olds finger after being in a bath for 2 hours.

The manager was really sorry and it's not the first time food being sent back (if it's cold Chef Mike will heat it up). They have so much potential and this is letting them down.

Real shame, the staff are really good, ideal location, good rooms & comfy beds.

Room Tip: If you book late you might get a free upgrade to a balcony room
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ampthill, United Kingdom
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 14, 2013

We stayed at the White Horse Hotel in November .We had a sea facing room with a balcony, and great views.Very welcoming, usual Old English Inns breakfast but served in a dining room with sea views.Had a meal here on the Sunday, very good value.Like all Old English inns, the place looks a bit tired in places, but the ambiance of the bar/dining area and the location offset this.

Room Tip: It is worth paying a bit extra and having a sea facing room.The back rooms overlook a carpark,a bus...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 11, 2013

Stayed with my partner for one night at beginning of the month. It was my birthday treat. My partner chose this hotel for its location and close proximity to the Brighton Marina Village. We arrived on Sunday afternoon and although parking is free for residents we managed to get the last space as the pub/restaurant part of the hotel was very busy. Could not fault the location and our suite had a fabulous sea view but through very dirty windows that had not been cleaned for a very long time. On arrival reception was unattended and there was no bell to get someone's attention, so after waiting 10 minutes we went back into the pub to ask a member of staff what we had to do to book in. I believe the lady that came to our assistance was the manager and she was very friendly and booked us in without any further problems. The room was a suite and on first impressions was very impressive. There was a large sofa and a separate armchair, flat screen tv (very limited channels available), double bed with canopy over, tea/coffee making facilities but location of tray was not the best as no power supply near so jug had to be plugged in on the dressing table. The bathroom had a bath with a large headed shower over it. Overlooking the sea we were not disturbed by traffic noise. Overall the room was clean & well presented but in need of some TLC. Wallpaper missing behind one of the curtains and worn carpet. When we went down to breakfast in the morning there was no table set up and we had to clean a table before we could sit at it even though there were members of staff chatting behind the servery at the time. We had helped ourselves to orange juice and cereal when we then had to interrupt the staff to ask where we could get some spoons & were then told that someone would come over and set the table. Surely they should know what residents still had to come down for breakfast and make sure that tables are cleared and made ready at all times. The waitress arrived with the spoons and asked if we wanted tea/coffee & toast. She came back with tea for me but no milk so my partner filled an empty cup with milk. She came back for the breakfast order, came back with toast and some milk and was not pleased that we had helped ourselves to milk. The breakfast choice was very good and the quality of the food that we had was very acceptable and well presented. A different waitress served our cooked breakfast and she was very pleasant so perhaps the other waitress was suffering from Monday morning blues. We feel the hotel only needs a few tweaks to bring it up to the level it advertises itself as. We would stay at the hotel if we were in the area in the future.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Luton, United Kingdom
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 11, 2013

My husband and I stayed at the Whitehorse Inn for the period Oct 7th until Oct 10th this year. We have previously stayed at this hotel and other Old English Inns, but we were very dissatisfied with this visit.

•We arrived on Monday 7th and had to walk through smoke as two people were sitting in the reception doorway smoking. The receptionist did try to move them on and a quarrel started where we believe the chef (by his dress) helped the receptionist.

•The room was badly in need of redecoration, in some areas the paint had come away from the walls and the skirting board, although we would say the bed was very comfortable.

•On the first evening we had a meal and treated ourselves to all three courses. We chose the cheese and biscuits for dessert, the most expensive item on the menu at £5.49. We felt absolutely ripped off. What was on the plate probably cost 50p. There were a few biscuits, 3 slithers of cheese, a pot of pickle which might be part of a Ploughmans but we have never had this with cheese and biscuits and six grapes. It totally spoiled the meal and we wished we had ordered something else or not ordered a sweet at all.

•After the meal we went back to the room and I needed to use the toilet. The cistern kept running and the toilet would not fill and therefore would not flush. We immediately reported this to reception who said they would have a look at the problem whilst we went for a walk. On our return we were told that they could not get a plumber that night and the only alternative room they could offer was a single however they would show us what to do in order for the cistern to fill. This involved removing the cistern lid, placing your finger on a part on the inside and holding this down until the cistern filled. We agreed to do this as they said they would get a plumber the next day. However, the plumber never did arrive, not the next day or the day after, we spent the whole period using this process to ensure we could use the toilet, even though we enquired on every occasion we could, as to when it would be fixed.

•On our last day the cups on the breakfast table were very dirty and we had to ask for clean cups, no apology was forthcoming.

•During our stay we had charged everything to our room i.e. the meal and drinks on the first night and drinks on the second night. We had a voucher for £5 off our food and drinks bill. We presented this on leaving as the voucher stated that it should be submitted at the time you pay for your food and drinks, only to be told that they could not accept the voucher and it should have been presented at the time we had our meal. We tried to explain that we hadn’t been presented with a bill on the night of the meal and the voucher says, “This voucher entitles you to £5 off your total food and drink bill when you spend £15 or more at an Old English Inn. Please print this voucher and hand in when you pay. Terms and Conditions apply” The lady on reception (who was not the usual person) was adamant that she could not accept the voucher and in our view was uncompromising and not prepared to listen to our explanation. She refused point blank to accept the voucher.

That had been the second time we had stayed at the White Horse Inn and we love its location and although we recognise it was quite tired and in need of some care and attention we had previously enjoyed our stay but we will not go back to this or any other Old English Inn.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Rottingdean hotels

Brighton, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 11, 2013

Avoid this place unless you are desperate or want the culinary experience of a bad motorway cafe. Daughter chose it as had more choice on the menu than other local venues but what a mistake. You would expect Sunday lunchtime to be busy but this had obviously escaped the notice of the management - if they exist. The place was chaotic, understaffed and food shockingly poor. They have a restaurant with seating but a free for all. Told a waitress would take order but after 15 mins went up to the till and ordered direct as poor thing was clearly very busy and hassled. We ordered; we waited and waited. Drinks turned up after 15 mins. And then we waited a further 45 mins and were distinctly under whelmed by what turned up t. There was no cutlery and no sauces hence a further 10 minute wait while they located forks. My son ate his lunch with a spoon. You do feel sorry for the staff as they have been sold up the river and do their best but they clearly know the service and food is embarrassing. Nice location though but could do with a good steam clean. Prices are reasonable

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about White Horse Hotel

Address: High Street, Rottingdean BN2 7HR, England
Location: United Kingdom > England > East Sussex > Brighton and Hove > Rottingdean
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Rottingdean
Price Range (Based on Average Rates): $
Hotel Class:3 star — White Horse Hotel 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
White Horse Hotel Rottingdean, England - Brighton And Hove

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