We have booked the hotel venue for our wedding , and also booked a few rooms for weeding guests that wanted to stay overnight.
Initial meetings with the hotel staff were good, and we received assurances that everything we have asked ( which was just normal , common sense stuff) will be in place for the wedding day .
What a bitter disappointment it turned out to be!!!
On the wedding day, the bridal suite was COLD, and NOTHING was in the room to make it a bridal suite : no glasses, no champagne bottle, no flowers , and not even a card ! To to that, the air conditioning was no working, so we could not heat the room using it either .
Only when we call reception to complain that nothing was ready in place, they did send a bottle of champagne , and apologise , but the damage was already done.
It is true that later we found in the room a teddy bear and a letter of apology , accompanied by a chocolate box.
But things did not end that way unfortunately.
The shower was leaking so badly that we were in danger of flooding the room itself if we would have a shower longer that 2 minutes, and even that was possiblem by only laying down a large towel to slow the water going into the room.
Few other wedding guests had a similar experience: shower mixer in the bath not working at all, rooms freezing cold, windows with the locks broken and gaps of an inch letting cold air in throughout the night ...
To top it all, although we have paid for all our guest rooms in advance, one family could not find their reservation room at all, and they had to rent separately a room and pay for it.
At least 2 other pairs of guests have insisted to pay for their rooms, and despite our repeated enquiries to the hotel regarding the final account, we never get a refund or a clear account situation, although we have been promised one.
The wedding room itself was not decorated according with the instructions given , the garden outside was pitch black despite assurances given that there would be flood lights on the day to allow us to use the garden for photos , and the fountain was not working either, again despite assurances that it would be operational.
Also, despite our instructions and assurances that it would be done accordingly, the restaurant personnel did not replenish the guests tables with drinks when the initial ones were consumed, nobody did that, so we had to go over to them and organise this during the wedding.
Our advice ? Stay there or book your wedding day ONLY if you have exhausted ALL other options.
Otherwise, STAY AWAY!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.