I booked a twin room over the phone, several weeks in advance of our trip. We were asked to post a deposit by cheque, which we did and which was cashed.
On the day we were due to arrive - and early in the evening - I received an inbound call from the proprietor at about 18:00. He asked what time we were due to arrive in a somewhat petulant tone. I said late that same evening. The proprietor became flustered. He stated this was not possible as it was too inconvenient for his staff to handle. I politely expressed my surprise, given the absence of such timing constraints from their website and during the booking. The proprietor then stated the reservation was cancelled and that he would refund our deposit.
This left us late on the day of our trip with no accommodation.
The proprietor was unapologetic and curt, with no apology proffered. Our cheque deposit was returned.
I formed the clear impression that the (elderly) proprietors were more concerned with maintaining their own comfortable routine than offering basic service and hospitality to their paying guests - in stark contrast to the many other B&Bs I have used in the past. Avoid.
- Also Known As:
- Glebe Farm House Market Rasen, Lincolnshire