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“Perfect 2 day break” 5 of 5 stars
Review of Matfen Hall

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Matfen Hall
4.0 of 5 Hotel   |   Matfen, near Newcastle-upon-Tyne, Matfen NE20 0RH, England   |  
Hotel amenities
Ranked #1 of 1 hotels in Matfen
Wynyard, Australia
1 review
“Perfect 2 day break”
5 of 5 stars Reviewed October 30, 2013

We found out about Matfen Hall from Secret Escapes and took a chance. But once we told people where we were going they all said we'd have a nice time. And they were right. It's a small but cosy country house with spa, golf course and fine dining. The food is terrific. I don't play golf but the view of the links from the house were terrific. And the spa was all that you would need. Matfen is a small village in Northumberland, with lovely old-fashioned English towns and lifestyle nearby. We took our break in October half term and were blessed with a perfect English autumn.
The restaurant was great with attentive and good table service led by a very nice lady called Jackie. We're coming again, can't give a better recommendation. Try it!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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794 people have reviewed this hotel

Traveler rating
    486
    185
    73
    37
    13
See reviews for
98
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Newcastle, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013

Would just like to commend Matfen Hall on some brilliant common sense customer service shown yesterday. Myself and some colleagues went to play a round of golf on their excellent course, we spent the first three holes enjoying the brilliant scenery, challenging course and excellent surrounding.

However the heavens soon opened and we spent the next 6 holes soaked to the bone and becoming gradually more cold, miserable and downbeat! We popped into the club house after 9 holes and inquired if we could get a credit for the upcoming 9 holes as we felt pretty apprehensive about tackling them in our current wet and cold state. The employee didn't hesitate in allowing us to "bank" the cost of the remaining holes and gave the 5 of us a credit note for 9 holes.

We where all impressed as she was under no obligation to do so and we all felt a glowing recommendation not only of the excellent course and facilities was in order, but so was high praise for the common sense, kindness and understanding of the staff.

We will be definitely returning!

The Sausage Sarnies after 9 holes also went down a treat too!

Room Tip: The ones I haven't rated are due to them not being applicable to my experience.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melton Mowbray, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

Very warm welcome on arrival with staff offering every assistance,rooms were to a high standard and very comfortable.Although the meal portions were rather small the quality and presentation was very good, the staff could not have been more helpful.Would certainly visit again.

Room Tip: classic rooms excellent value
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed October 28, 2013

26 women of a certain age for dinner, B&B - not a hitch, really excellent staff all demonstrating thoughtfulness and helpful in every way. Tricky logistics dealt with smoothly and with a smile. Delicious food.Hotel full and busy - but customer care not compromised.Well done to all for making my event as I wanted it to be.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 27, 2013

I was visiting Newcastle as part of a surprise birthday treat for my partner
I booked this hotel and the both of us were made up with this perfect find
The hotel was clean the room excellent and all the staff very helpful and friendly

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2013 via mobile

We stayed for one night and used the spa facilities and pool which was relaxing. My partner had a fantastic deep tissue massage from Tracey and the surprise 25% off the price was a bonus.
We ate in the Golfers Lodge (19th Hole) which was good quality food and reasonable prices.
Lovely location and building. Great staff, particularly Laetitia in reservations and Rob in the Spa bar.
Will definitely be returning in the future.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartlepool
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 25, 2013

Beautiful building, attentive and friendly staff. Book spa treatments in advance as no availability during our stay... Stunning grounds, quiet and tranquil. Baby friendly, dogs welcome. Popular for weddings so can be lively on a weekend but the hotel balance service for wedding guests and non wedding guests fine.

Stayed October 2013, traveled as a couple
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Additional Information about Matfen Hall

Address: Matfen, near Newcastle-upon-Tyne, Matfen NE20 0RH, England
Location: United Kingdom > England > Northumberland > Matfen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Matfen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Matfen Hall 4*
Reservation Options:
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Also Known As:
Matfen Hall Hotel Matfen
Matfen Hall Newcastle Upon Tyne
Matfen Hall Northumberland

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