Firstly, we have to say the warm and friendly service we were provided from start to finish by all the hotel staff was excellent (especially James who was extremely friendly and helpful, nothing was too much trouble).
The evening meal served in the restaurant was superb as was the service. Food was prepared and presented in an excellent manner, kitchen staff should receive extra commendation as the restaurant is the highlight of this hotel.
Our initial impression of our room was good, lovely wooden beams, fantastic view, cosy country feel.
However it didn't take us long to notice that other than the bed being changed the room had not been cleaned. The carpets had not been hoovered with no attempt to even pick up the big noticeable bits on the floor to conceal this. There was thick dust everywhere in the room, and big dusty cobwebs (we realise being in the country means spiders are inevitable but these webs had been there for some time for the thick build up of dust to amount which made them even more visible with the lights on. Then there was the lack of general maintenance, a missing bed knob, a broken glass lampshade, one lightbulb blown in the bedroom and two of the three in the bathroom. Dirty iron and iron board cover meaning staining of clothes is inevitable. The sign on the door with info is not correct. The bathroom had been cleaned somewhat, again big bits of tissue on the floor, dirty mirror, cobwebs over the mirror light, wall unit and beside the toilet. The lack of attention to maintenance in the bathroom was a let down as it was a nice suite but unfolded holes in walls and tiles, a hole in the wooden door and dirty toilet brush were disappointing. A full length mirror is definately needed in the room.
The room we stayed in let the hotel staff and restaurant down.
We were on a special offer so mayne that is why not as much attention was paid to our room. However if it wasn't for the staffs excellent service and the restaurant our stay would have been a big disappointment.
We would return if rooms were better
maintained and cleaned.
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- Also Known As:
- Northover Manor Yeovil
- Northover Manor Hotel Ilchester, Somerset