Having searched through several hotels we decided to opt for the Forest due to location, BIG MISTAKE. We checked into the hotel and headed to the room which on first impression was ok nothing special just average. We headed out for a few hours had something to eat and headed back, shattered from our journey we just wanted a good nights sleep. Got in to bed and it started a loud noise that seemed like a fan.We contacted reception who said it was the fan in the men's toilets below and he would switch it off. So we waited and waited and nothing happened so again on the phone to reception. He came to the room and said he didn't know where it was coming from.After several attempts to locate the noise we where offered a room swap so off i went in my night clothes to another room along the corridor. Oh dear another BIG MISTAKE. Freezing cold radiator not working, offered a portable radiator switched that on got into bed another BIG MISTAKE it was like trying to sleep on an old spring bed no support, springs sticking in your back anyway after having just a few hours sleep after our night of moving we headed for breakfast. Yes another BIG MISTAKE one mouthful of weatabix.... nasty taste checked the date several months out of date. My partner had already consumed his cornflakes which he was unaware that they too where several months out of date. Heading over to the breakfast table most of the cereal available for consumption where out of date. Yes we did complain and went away very unhappy having felt our night out was totally ruined. We would NEVER stay here again and would not recommend it to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This is a shocking review for us and very unusual.
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We have sorted out the issues raised and have safe guards in place to ensure our stock rotation is managed efficiently.
These guests had a complimentary stay as we were so disappointed by their experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.