We have spent a miserable weekend in this tired and overpriced hotel.
We had booked a room to celebrate our wedding anniversary which will one we will not forget in a hurry.No complaints about the lovely lady who welcomed us a reception but downhill from there. We were allocated room12,the first thing to hit you is the overwhelming smell of damp,coming from the bathroom.The window in the bathroom would not open, unsure if this was saftey issue or poor maintenance.
The room itself had stained carpets,marked and badly scuffed paintwork and was generally tired.The cleanliness left a lot to be desired, we actually swept the cobwebs off the door and the sockets had a thick accumulated layer of dust on them. Add to this sheets with holes in them and the £155 a night price tag began to feel like a rip off.
The whole experience spiralled downwards, the Saturday receptionist proudly declared she had no idea about local restaurants as she was "not from round here". She did provide a telephone number of a restaurant in Helmsley which she retrieved from the internet somewhat reluctantly.
When we returned late afternoon on Saturday our room had not been cleaned, when I spoke to the cleaner she was very rude. I said it was my intention to speak to reception and was told "do as you like I'm busy". At least the customer service was consistently bad.
Credit to the hotel owner who rectified the situation but by disappointment had been replaced by anger at our treatment.
We didn't eat at the hotel, the breakfastwas lacklustre and undercooked, although the Sunday attempt was better.Neither breakfast inspired us to book an evening table.
Checkout was equally dismissive,when I raised the issues with the receptionist she did offer to pass by comments on but not convincingly. When we asked what would be done she informed she also "had no idea".
To finally add insult to injury my e mail of complaint has been ignored.This should not suprise me, but this standard is not reflective of the price.
- Also Known As:
- Worsley Arms York
- Hotel Worsley Arms
- Worsley Arms
- Worsley Arms Hotel
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