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“A very poor experience” 2 of 5 stars
Review of Carrillo Tour Day Tours

Carrillo Tour Day Tours
Playa Carrillo, Playa Carrillo 506, Costa Rica
506-2656-0543
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Owner description: We are an enterprise with more than 13th years of experience in the tourist activity, which is committed to meeting the needs of our visitors wholesome entertainment. Our principal objective is to offer you the tours which show all the beauty that Costa Rica has, this together with our activities could be the best experience you ever have. Our company is able to offer the best service of the zone with quality.
Bobcaygeon, Canada
Senior Contributor
48 reviews 48 reviews
20 attraction reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
“A very poor experience”
2 of 5 stars Reviewed December 4, 2013 via mobile

We were disappointed in this tour. Thrre were about 22 people on the tour. After a 90 minute bus ride to Playa Ostional we were unloaded and ushered down a dark path to the beach. There were two guides and only two flashlights. The nature interpretation was very poor. The guide answered questions but gave no comprehensive explanation of the life history of the turtles. We even had to ask what species we were watching. The turtles cooperated. Some more flasHlights and a more energetic guide would have increased our rating significantly. Bring your own head lamps provided they have red filters.

On the positive side, when the company heard we did not enjoy our experience, the operator (Williamm) offered us a guided river tour complimentary. We enjoyed the experience and our guide, Rene, was very knowledgeable and plessant. That to me speaks to the professionalism of the operator but the inital problem needs to be corrected.

Visited December 2013
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9 reviews from our community

Visitor rating
    5
    1
    1
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    1
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Brooklyn, New York
Contributor
16 reviews 16 reviews
3 attraction reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Where are you?”
1 of 5 stars Reviewed February 14, 2013

After confirming the pick-up time the night before for a tour, the van was an hour late in picking us up. No call, no apology - just excuses. We decided at that time to keep our money and enjoy the day without being at the mercy of a poorly run tour. Be careful.

Visited February 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cooperstown, New York
1 review
“Fabulous Service!”
5 of 5 stars Reviewed May 4, 2012

We booked a trip to the Monteverde Cloud Forest with Carrillo Tours during our vacation in March. We were traveling with our four children, ranging in age from six to 13, so we were a little nervous about taking such a long day trip. Our worries were for nothing. Our wonderful guide, William, who is the owner of the company, arrived early in the morning, and we knew instantly we were in good hands. Our van was very spacious and comfortable and we felt very confident with William. He is very knowledgable and friendly and we greatly enjoyed our time with him. The journey to Monteverde was fun and the extreme thrill of zip lining through the cloud forest was one of the highlights or our trip. It was certainly a fantastic experience for our children and one they will never forget. Following the trip, we booked our return shuttle service to the airport through Carrillo Tours. Once again, the service was fantastic. We will certainly be using this company again for our airport transportation and for any adventures we would like to take while in Costa Rica.

Visited March 2012
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