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“Great pool view” 4 of 5 stars
Review of Meritus Pelangi Beach Resort & Spa, Langkawi

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Meritus Pelangi Beach Resort & Spa, Langkawi
4.0 of 5 Resort   |   - | -, Pantai Cenang, Langkawi 07000, Malaysia   |  
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Ranked #4 of 13 hotels in Pantai Cenang
Subang Jaya, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great pool view”
4 of 5 stars Reviewed May 15, 2013

We stayed at chalet that facing swimming pool. The pool is a great hit for my daughter as she always want to put on her swim gear every time. Had rent bicyle for a beach ride too. The breakfast was lacked of variety anyway. What i like about this hotel is near to pantai cenang and airport as well. You dont have reason to miss your flight then..

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 24, 2013
Thank you for providing us with your valued feedback and we are glad that your overall stay experience had been positive.

Your comments on the breakfast had been communicated to the Executive Chef for improvement and bettering our guest experience.

We shall look forward to the pleasure of welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Anaheim
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2013

At first we were supposed to stay for 4 night only, but findding That the Meritius Pelangi was the best hotel in Langkawi we extended our stay for an other week. The Staff is very polite, and friendly. And to be honest for us the Pelangi Meritius hotel has the best location in Langkawi (pantai Cenang). If you wanna go out, you dont Even need a taxi, only 5 to 10 min walk from the stops, bars and restaurant. We stayed with our 10 month Baby, and the hotel provided for us à Baby cot in the room. Excellent pool Area for kids, and sandy beach.

Room Tip: Whatever room you choose, there are all excellent and Well located, but as the hotel is under refurb...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 15, 2013
Thank you very much for your appreciative words and it makes all of us extremely happy and needless to say, most proud to receive compliments from satisfied customer as we strive to consistently meet or exceed their expectations.

Naturally, we look forward to the pleasure of welcoming you back again in the near future.
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Lahore, Pakistan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 13, 2013

Stayed as a couple for four nights in April. Definitely one of the first rate hotels in pantai cenang. has a grand entrance/lobby overlooking the pool and the beach. Each chalet has spacious rooms with private balconies and wifi. Service is prompt, staff congenial. Breakfast buffet was decent but lacked variety. No waffles :). Beach is private and clean. The sports centre offered a 30 min jet ski ride for 80 MR. Same for para sailing. Hotel is a few minutes walk to the main Pantai Cenang hub with many restaurants, shops and other places to visit.

The main attraction of pantai cenang is the hustle bustle. It is central and a good base. For a hilly rain forest experience, visit the Datai area, for clearer waters, try the beach near tanjung rhu. Rent a car is easy and the drives pleasant and safe. Meritus offers free parking.

Room Tip: unless u want a sea view, chose any, the beach is seconds away
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 13, 2013
Many sincere thanks for your kind words and we are indeed gratified to learn of your positive stay experience.

We will gladly share your gracious compliments with all our associates, who will be delighted to have delivered your expectations.

Your comments on the breakfast have been communicated to the Executive Chef for improvement and bettering our guest experience.

We naturally look forward to the pleasure of welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 12, 2013

Travelled with children and stayed one week in Deluxe garden view upstairs rooms

++++
Fantastic kids play area at pool
Nice white sandy beach stretch, with beautiful sunsets
Sea water not so clear, but ok to bathe in
Big and comfortable upstairs rooms with high ceiling, chalets spread out in garden
Extra camp bed is comfortable
Free soft drinks in the fridge is welcome in the heat!
Good breakfast buffet with international selection
Excellent service overall at the resort
Excellent location to eat out at Pantai cenang (5-10min walk from resort)
All water sports are available

-----
Reservation said that both pools were open - but cascade pool is closed for renovation
Water is not very clear in the Horizon pool
Large balcony, but no fan... pity that we cannot really enjoy the balcony
Housekeeping is slow and sloppy in cleaning the rooms, sometimes almost in late afternoon
Lunch and dinner choice is very limited with the 2 restaurants serving the same food (for such a big resort!)
CBA restaurant food quality is poor - real pity because its seaside location is fantastic
Spice restaurant dinner buffet is average quality (except the seafood BBQ). The a la carte is pretty good, but limited choice.
Leisure centre is a shame with broken bicycles, dead bugs inside squash and pingpong courts.. looks abandoned

For the price paid, we expect the resort to be even better...

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 12, 2013
Thank you for providing us with your valued feedback and thoughtfully highlighting your points, which are certainly appreciated.

We do sincerely apologize for any dissatisfaction during your stay and be rest assured that all points highlighted will be reviewed with the respective department heads for improvement and bettering our guest experience.

We shall look forward to welcome you back again with a more positive stay experience on your next visit.
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Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 8, 2013 via mobile

Stayed here for 4 nights in April 2013.

Pros
Very close to the airport, so is a very quick trip by taxi. Rooms are in keeping with the tropical / environmental setting. Staff are very friendly and attend quickly to any issues. Best location on the beach at Cenang. Nice beach with relaxed feel and limited outsiders. Hotel has it's own jet ski hire so limited risks with dodgy operators. Breakfast has a great range and goes until 11am. Taxi rank is straight across from the hotel. Not hotel specific, but taxi fares are regated well on Langkawi so tourists don't get ripped off. Dinner from the hotel restaurant was included in the pricefor one night and was awesome, must try the banana and coconut desert!!


Cons
Drink prices, for example a 500ml water costs $7 from the beach bar which leaves a bad impression of trying to rip off the guests. No sellers with pineapple, mango, coconut, etc on this stretch of beach.

Generally, was very impressed with this resort and would definitely stay here again. Also, Cenang is fairly quiet so good for those who want a relaxed beach holiday without the Phuket dush dush dush party scene.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 9, 2013
Thank you for providing us with your valued feedback and we are glad that your overall stay experience had been positive.

Your gracious compliments will most certainly inspire and motivate all our associates to continue giving their best to consistently meet or exceed guest expectations.

We have further noted your point on the pricing and would like to reassure you that this is in line with other 5-star hotels in the island.

We shall look forward to the pleasure of welcoming you back again in the near future.
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Singapore
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 7, 2013

This was our third visit to this hotel and the place has improved massively since our last stay in 2011. We all had a fantastic time and cant wait to return. The new water playground was a massive hit with our elder two children and the wonderful jacuzzi pools with canopy coverings perfect for our one year old. Also loved the super comfy new pool furniture! Was surprised the swim up bar had gone but actually the new beachfront facility proved perfect (and although I didnt catch his name I would like to highly commend the lovely waiter who was ferrying everyone's drinks and food to the pool all day!). All of the new landscaping is great around the main pool and I am looking forward to seeing what will be done with the other pool which was closed for refurb the next time we come back.

The rooms are also massively improved from our last stay. The dingy bathrooms have gone and been replaced with modern large bathrooms. The room was much brighter and welcoming. Nice and clean too.

We also very much enjoyed the Club Lounge which was part of our package. The beachfront massage service was a bit hit n miss. The first time I used it was with a woman and it was the full hour I paid for and wonderful. The second time it was a man who spent 50 mins literally concentrating on my feet and poking my face as he seemed reluctant to do the full body I had asked for. I was done out of ten mins but I had had enough by then anyway. Strangest full body I've ever had!

Our main quibble was the endless bad service in the main restaurant in the evenings. The morning service for breakfast was hectic but great, but this only made it more puzzling that in the evening with no where near the amount of people to be seen to the service was so bad. We received general apathy at best and total rudeness at worst. We had to wait 50 mins for a dinner one evening despite there only being 3 tables occupied and when it did arrive it was cold and burnt (club sandwiches so nothing fancy or difficult!). We sent it all back to much huffing and puffing from the waiter. It was slammed back down in front of us another 20 mins later. It was such a shame as having three children we did prefer to not go too far for evening meals but the service in there did deter us from eating there after two failed services on consecutive nights.

I dont want to end on the negative though as I honestly couldnt recommend this as a family get away more. The beach is lovely and clean, the hotel packed with great facilities and the rooms comfortable. We will most definitely be back.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 8, 2013
Thank you for your continuous support and providing us with your valued feedback.

We would like to sincerely apologize for any unpleasant experience during your return visit and the points thoughtfully highlighted, are certainly appreciated for improvement and bettering our guest experience.

We deeply regret not meeting your expectations in some areas this time but nevertheless, look forward to continue having you as our loyal guest.
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Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 6, 2013

me and my wife was staying in this hotel when spending our vacation in langkawi, the hotel was great and the staff was very helpful and friendly. my wife was love the beach and i like the watersport activities. our vacation wasvery perfect and it was perfect....

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 7, 2013
Many sincere thanks for your kind words and we are gratified to learn of your positive stay experience.

We will gladly share your gracious compliments with all our associates, who will be delighted to have delivered your expectations.

We shall look forward to the pleasure of welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meritus Pelangi Beach Resort & Spa, Langkawi

Address: - | -, Pantai Cenang, Langkawi 07000, Malaysia
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 13 hotels in Pantai Cenang
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Meritus Pelangi Beach Resort & Spa, Langkawi 4*
Official Description (provided by the hotel):
Designed in the style of a traditional Malay village, Meritus Pelangi's 352 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more   less 
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Also Known As:
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Resort And Spa, Langkawi
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang

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