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“room for improvement” 4 of 5 stars
Review of Meritus Pelangi Beach Resort & Spa, Langkawi

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Meritus Pelangi Beach Resort & Spa, Langkawi
5.0 of 5 Resort   |   Pantai Cenang, Langkawi 07000, Malaysia   |  
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Ranked #3 of 15 Hotels in Pantai Cenang
Certificate of Excellence
Sydney, Australia
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“room for improvement”
4 of 5 stars Reviewed March 20, 2013

Loved the setting and the rooms were huge. Had a lovely view down to the beach but the sea was a disappointment , think it is rather polluted so we stuck to the pool which was great. As mentioned by others I think this property is overpriced and the prices in the restaurant are much higher than we expect to pay in asia. The food was great though and we had dinner and the BBQ one night. Breakfast was a big problem. If you were not there super early then the whole place was dirty. There was obviously not enough staff on to clean and reset the tables and trying to get a cup of coffee, what a mission. Not how I want to start my day while I am on holiday. Having said all those negatives we enjoyed our stay and managed to relax. Though we did go to play mini golf one day and it is desperate need of refurbishment. More staff and better maintenance and it would be great.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank sydneyalicat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, March 21, 2013
Thank you for your valued feedback and we are glad that overall, you had enjoyed your stay with us.

We would like to sincerely apologize for any dissatisfaction with the breakfast service and had since taken the necessary corrective measures to address the problem.

We had now a dedicated grounds & garden team, who will complement the existing manning, in maintaining the mini golf area.

We look forward to welcome you back again with a more positive stay experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,096 reviews from our community

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Coventry, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 19, 2013

- Good breakfast buffet, lovely coconut jam!
- Ok cleaning, the cleaners don't use mops, do not have hoovers and they don't dust! They only use a brush for the floor and rug.
- Good complimentary drinks
- A downside to this hotel is the amount of insects in the room and the wild cats that hang around the resort, especially around the restaurant
- Good buggy service

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mrs B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, March 21, 2013
Thank you for providing us with your valued feedback which is certainly appreciated. I do sincerely apologize for any dissatisfaction during your stay.

We have an ongoing exercise to catch the cats and have also recently engaged a new pest control vendor to assist us with the task.

We shall look forward to welcome you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 18, 2013

The hotel is under renovation,we stayed in an old room which wasn't that great. We had lunch in the hotel restaurant the first day (we didn't make that mistake again later) the waiter was rather rude, though there was only a few people in the restaurant he clearly stated that he wasn't happy to serve us.Food was ok but unreasonably expensive. "fresh juice" was not fresh, had a can taste....
Breakfast was not good, you expect better quality food in a hotel like this... every morning there was a problem, there was not enough waiters to serve the drinks, clean the tables, etc. so it was a chaos...and obviously those few waiters were stressed and it had a big impact on the quality of service. Some of the stuff were kind and friendly but most of them were not at all.Not even a smile. It was strange, this is not what I've experienced in Asia.
We'ha tried coctails once, it was expensive and not good at all. We found it strange that you cannot buy fresh coconut in the hotel, everbody was bringing it from outside.
Our overall feeling -during our stay- was that they are trying to save on every penny which obviously had an effect on the quality if service.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Hedonist1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, March 21, 2013
Thank you for providing us with your valued feedback and I do sincerely apologize for the unpleasant experience in particularly with service during your stay.

We would like to sincerely apologize for any dissatisfaction with the breakfast service and had since taken the necessary corrective measures to address the problem.

All other points highlighted will be reviewed for improvement and bettering our guest experience.

Once again, we apologize for not meeting your expectations and welcome another opportunity to restore your confidence in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 18, 2013

Loved the setting of the Meritus Pelangi, gave one a real feeling of being in old Malaya, very natural feel, lovely. The complex was lovely and clean and the staff very friendly. We found eating in the restaurants on the complex quite expensive so decided to go out for Dinner most days. The sea was also a big let down because it had a slight whiff to it and we didn't fancy getting any of that into our mouths but the complex Horizon pool made up for that. Really enjoyed our hoiday and didn't want to leave.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ChTaboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, March 19, 2013
Many sincere thanks for your kind words and we really appreciate the positive feedback on your recent stay with us.

We will gladly share your compliments with all our associates who will be delighted to have delivered your expectations.

We naturally look forward to the pleasure of welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 15, 2013

We spent three days there in February.
It is a nice resort, especially when you compare to other 'hotels' on the same strip. Beautiful beach and family friendly.
We were disappointed with the food - the burgers we ordered by the beach restaurant were really not very good. We also dined in the main restaurant one night and the lamb curry was absolutely terrible, the meat was like a rock. Thankfully when we complained they took it away and we didn't have to pay for it. They weren't overly sorry though and service was extremely slow.
I would definitely recommend eating in town, at the Orkid sea food restaurant nearby for example where everything is fresh.
The rooms were nice but we could hear the neighbours' television in the middle of the night as well as people coming home late.
Overall, ok but don't expect good food or amazing service.

Room Tip: I think rooms by the beach are the best as less noisy.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MMB11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, March 19, 2013
Thank you for providing us with your valued feedback and thoughtfully highlighting your points which are certainly appreciated.

I do sincerely apologize for any dissatisfaction and will certainly communicate your comments to the respective team members for improvement and bettering our guest experience.

Our sincere apologies for the shortcomings and we look forward to welcome you back again with a more positive stay experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
karachi
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 15, 2013 via mobile

My friend and I stayed here in July 2009. And we loved it. It was a phenomenal stay. We stayed in these cottage like rooms and it was quite an experience. The resort is beautiful and complete. The beach was clean and white.
The only thing was the lack of water sports. We could only do jet skiing. We wanted to do parasailing but it wasn't available. Othr than that it was a great stay and we would love to visit again.

  • Stayed July 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank KarachiBlue33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, March 19, 2013
Many sincere thanks for your kind words and we are delighted to learn of your positive stay experience.

Your point on the water sports, had been noted for improvement and bettering our guest experience.

Naturally, we shall look forward to welcome you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed in Meritus Pelangi for 2 days in January and it was an amazing getaway. The hotel is right on the beach. Just 10-15 min from the airport and appr. 20-25 min to the cable car, the "city center" is within the walking distance, but far enough from the hustle. All this makes the location of the hotel just perfect.

Hotel has a huge green territory with two pools (one pool has a pool-bar), spa center, beach front bar (really cool feature!), several restaurants, two lakes (well, they are "kinda lakes", more like tiny, not very clean ponds), tennis court, etc..You can walk around or take a local cart. There are plenty of them driving around the grounds throughout the day to take guests wherever they want.

The private beach is very nice with smooth white sand. There are a lot of deck-chairs for guests. The sea is ok. Not very clean but you can't really expect more.

Conception of the hotel is traditional Malaysian style chalets which are pretty nice and spacious. Rooms are cleaned every day, sleep quality is fine. Each room has a big balcony. The "view" option is pretty sketchy though. The hotel offers: beach front, pool, lake and garden views. I would say - unless you take beach front view (which is unreasonably expensive), the view doesn't really matter, so no point to pay more for a pool/lake view..ther is not much to see :)

Breakfast was ok, nothing special. Service was fine. We didn't have any troubles. Staff was friendly. Although this hotel is on a pricy side, overall impression is very good. I would totally recommend this hotel to anybody. It's family friendly with a lot of activities for kids. At the same time it's quiet enough if you are looking for some peaceful time. It's close to the city if you want to party. And there is a taxi stand right next to the hotel entrance ready to take you around the island 24/7.

Room Tip: Unless it's a beach front chalet, it doesn't matter.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank NDarya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, March 19, 2013
Many sincere thanks for your appreciative notes and we really appreciate the great feedback on your stay.

It is always a pleasure to receive positive comments as we strive to consistently meet or exceed our guests’ expectations.

We appreciate very much your kind gesture to recommend us and shall look forward to welcome you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meritus Pelangi Beach Resort & Spa, Langkawi

Address: Pantai Cenang, Langkawi 07000, Malaysia
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 15 Hotels in Pantai Cenang
Price Range (Based on Average Rates):
Hotel Class:5 star — Meritus Pelangi Beach Resort & Spa, Langkawi 5*
Number of rooms: 355
Official Description (provided by the hotel):
Designed in the style of a traditional Malay village, Meritus Pelangi's 355 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more   less 
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Also Known As:
Meritus Pelangi Beach Resort And Spa, Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang

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