- Good breakfast buffet, lovely coconut jam!
- Ok cleaning, the cleaners don't use mops, do not have hoovers and they don't dust! They only use a brush for the floor and rug.
- Good complimentary drinks
- A downside to this hotel is the amount of insects in the room and the wild cats that hang around the resort, especially around the restaurant
- Good buggy service

The hotel is under renovation,we stayed in an old room which wasn't that great. We had lunch in the hotel restaurant the first day (we didn't make that mistake again later) the waiter was rather rude, though there was only a few people in the restaurant he clearly stated that he wasn't happy to serve us.Food was ok but unreasonably expensive. "fresh juice" was not fresh, had a can taste....
Breakfast was not good, you expect better quality food in a hotel like this... every morning there was a problem, there was not enough waiters to serve the drinks, clean the tables, etc. so it was a chaos...and obviously those few waiters were stressed and it had a big impact on the quality of service. Some of the stuff were kind and friendly but most of them were not at all.Not even a smile. It was strange, this is not what I've experienced in Asia.
We'ha tried coctails once, it was expensive and not good at all. We found it strange that you cannot buy fresh coconut in the hotel, everbody was bringing it from outside.
Our overall feeling -during our stay- was that they are trying to save on every penny which obviously had an effect on the quality if service.

Loved the setting of the Meritus Pelangi, gave one a real feeling of being in old Malaya, very natural feel, lovely. The complex was lovely and clean and the staff very friendly. We found eating in the restaurants on the complex quite expensive so decided to go out for Dinner most days. The sea was also a big let down because it had a slight whiff to it and we didn't fancy getting any of that into our mouths but the complex Horizon pool made up for that. Really enjoyed our hoiday and didn't want to leave.

We spent three days there in February.
It is a nice resort, especially when you compare to other 'hotels' on the same strip. Beautiful beach and family friendly.
We were disappointed with the food - the burgers we ordered by the beach restaurant were really not very good. We also dined in the main restaurant one night and the lamb curry was absolutely terrible, the meat was like a rock. Thankfully when we complained they took it away and we didn't have to pay for it. They weren't overly sorry though and service was extremely slow.
I would definitely recommend eating in town, at the Orkid sea food restaurant nearby for example where everything is fresh.
The rooms were nice but we could hear the neighbours' television in the middle of the night as well as people coming home late.
Overall, ok but don't expect good food or amazing service.