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“Beautiful hotel in great location” 4 of 5 stars
Review of Meritus Pelangi Beach Resort & Spa, Langkawi

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Meritus Pelangi Beach Resort & Spa, Langkawi
4.0 of 5 Resort   |   - | -, Pantai Cenang, Langkawi 07000, Malaysia   |  
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Ranked #4 of 13 hotels in Pantai Cenang
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Beautiful hotel in great location”
4 of 5 stars Reviewed February 5, 2013

We spent 5 nights here in January. We had been staying in another hotel in Cenang but wanted to stay closer to the beach. This hotel has a terrific location at the north end of Cenang beach. We never found Cenang beach overcrowded but the Pelangi is at the quietest part of the beach. We were a walk-in booking and the reception staff could not have been more helpful. We ended up booking a garden view room which was close to the beach.

The setup on the beach is good with an adequate number of sun beds, a towel station and good shade if you want it. There were jellyfish warnings around and the hotel had placed bottles of vinegar at various locations, just in case. We thought this was very considerate and not something we saw at other locations.

Our room was spacious, with a good sized king bed, large TV, good storage, etc. Bathroom was also large, but with shower only. Rooms have a little veranda opening out onto the garden. All finished in dark hardwoods - very pleasant and comfortable.

Wifi in the rooms was quite good. It was also generally available throughout the resort.

The hotel is within easy walking distance of all the shops, restaurants and bars on the Cenang strip.

There is a very nice beachfront bar/restaurant from which we had lunch, dinner and a few drinks over the course of our stay. We found it quite expensive, and dinner in particular was poor value in our opinion.

Our only criticism of the hotel is their breakfast service which was really quite chaotic. The choice of food looked extensive, but was in fact mediocre in comparison with similar standard hotels. They have the usual mix of Asian and Western selections and an egg station but we thought the variety and quality of ingredients was poor. Service at breakfast was poor. Tables were not cleared quickly so that when guests arrived they would find empty tables but non at which they could sit. Staff did not greet guests and show them to a table, so you had to find one yourself which was sometimes difficult. Getting staff attention was also hard - it often took a lot of hand waving o get a coffee.

Overall, we enjoyed our stay and would recommend (though we'd like to see them improve their breakfast service).

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, February 7, 2013
Thank you for providing us with your valued feedback and we are glad that generally you are happy with your stay except for some points thoughtfully highlighted which are certainly appreciated.

I do sincerely apologize for any dissatisfaction and will review those points for improvement and bettering our guest experience.

We shall look forward to welcome you back again with a more positive stay experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
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Sussex
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 5, 2013

Just stayed for 6 nights and had a great time, check in was quick and we were taken by golf buggy to our room. Had booked a garden view by was given a lake view room, the misses was worried as water means mozzies!!!! But no problem at all,the room was large, clean and comfortable with large balcony. As others have stated the walls are a little thin but luckily we only had neighbours for last 2 nights
The resort is covered over a large area but this was no issue for us as all the rooms are spread around, not overlooking each over. The horizon pool is a great size with plenty of sun beds around, we also went to the Cascade pool for happy hour 30% discount on all drinks( 17:00 to 19:00 ). The cascade pool is the older of the two pools and could do with a good deep clean between the tiles, apart from this all good.
Only had breakfast at he resort as of a lunch time we would walk down the beach and of a evening take the short walk into the local town, plenty of choice to be had.
All staff we come into contact with at the Meritus were excellent, happy and friendly, not once did I see one with out a smile. The staff would do anything for you, it's just a shame certain holiday makers can be so rude and treat these good people as slaves!!
We hired a car direct from the hotel ( 220 rm for 24 hours ) all in and charged to your hotel bill, yes more expensive than the local hire companies but good modern cars and booked with ease.
I would highly recommend this resort to all and would recommend to book room only then take the Meritus Club lounge upgrade when you arrive. This upgrade costs rm150 per room per day and gives you the following choice of Buffett breakfast at club lounge or Spice Monkey restaurant, daily full bar set up, evening cocktails with Hors D'oeuvres, all day snacks, 20% discounts on any spa treatment and water sports facilities. Please remember all this for rm150 per room per day, not per person!!!

Room Tip: Book room only and take the Meritus club package
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, February 7, 2013
Thank you very much for your valued feedback and we are glad that overall, your stay experience had been positive except for your point made on the Cascade pool, which had been duly noted.

Your gracious compliments will certainly inspire and motivate our associates to continue giving their best towards attaining service excellence.

Referring to the Meritus Club package, we wish to gently mention that all pricing are subject to review and changes.

We really appreciate your kind gesture to recommend us and naturally look forward to welcome you back again in the near future.
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suzhou
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 4, 2013

Nice hotel and layout. We arrived earlier than check-in time but they let us check in anyway. We booked poolside but they upgraded us to beach view which was awesome! Nice spacious room with a big porch overlooking the beach. Gorgeous! Breakfast was included, it was ok but didn't really have variety that most 4-5 star hotels offer. The room walls are paper thin and we could hear everything in the next room as I'm sure they could hear us. It was a little pricey but a nice place to stay. It's a short walk to food, souvenir, tour shops as well as money changers. If possible change your money at KL before arriving to the island as the rates are not so good. Taxi to hotel from airport cost 18rm.

Room Tip: Definitely ask for renovated rooms. We requested a renovated room and by mistake they brought us to...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, February 5, 2013
Many sincere thanks for your valued feedback and we are glad that your overall stay experience had been positive.

Your feedback is very important in our continuous effort to meet guest expectation and create a memorable stay for them.

We shall look forward to the pleasure of welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 2, 2013

We had a company retreat in this hotel lately over a weekend.
Why chosen this hotel? Basically it is because the sales person did a great job. ^.^
Having said that, she didnt disappoint us.
This is a good resort which you can run company event here.
Location is good, near to airport and near to the city.
The beach is nice, and we had fun at the Water Sports.
Room is clean, and staffs are friendly,
Will defintely come back to this hotel one day. ;-)

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, February 5, 2013
Thank you for the thoughtful note which, without doubt, is greatly appreciated by all of us here at the Pelangi.

Indeed, it has been a pleasure for us to cater for your company retreat and I hope every one of you had a great time here.

We look forward to hopefully be given the chance to work again with you in the near future and
remain at your full disposal for any assistance or feedback you may require on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2013

We decided to stay in Pelangi Meritus in Langkawi during our recent visit last week. Boy, was that a wonderful decision or what! The place is really amazing, and so is the entire staff. Even more so is the location, just 500 mts from the most happening place in LGK and has a private beach to itself.

Even the breakfast spread is too good. The only thing we didn't like during this entire trip was the Sun. So much of heat, we got totally tanned and are getting to terms with it :o)

I would definitely recommend taking up the whole-day-snacks for the family

Room Tip: Take the RM 150 per family eat all you can for the day
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, January 30, 2013
Many sincere thanks for your appreciative words, which made everyone of us extremely happy to have delivered your expectations and delighted your stay experience.

We will gladly share it with all our associates, who will feel extremely proud to see their efforts are being recognized.

We naturally look forward to the pleasure of welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2013

Booked in advance and got a great rate..

This is the best location on the best beach in Langkawi (Cenang Beach). Close proximity to shopping, beach activities and eating joints..

Got an early check-in, had just casually mentioned that I was there for my 7th anniversary and there was a cake waiting for us when we came back from the beach in the evening, awesome experience and thanks to the hotel for the best anniversary ever….

Thanks to Sykiara and Zaidi for their help and hospitality..

Will definitely stay here and advise EVERYONE to come here when they come to Langkawi…None of the other places even come close... and we are Finicky travellers.... this place is just the best.....

P.S. Island Hopping trip is a waste, just stay in the resort, maximum take a car rental and go around exploring the other beaches and the city.

Room Tip: Try 4,6 or 8 Chalets as they are very close to Beach and Breakfast....
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, January 30, 2013
Thank you very much for your appreciative words and we are indeed very glad to have delivered your expectations and delighted your stay experience.

We will gladly share your gracious compliments with our associates singled out for special mention, who will be delighted to have delivered your expectations.

Greatly appreciate your kind gesture to recommend us and we look forward to welcome you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 25, 2013

I just checked in today. Check-in was extremely slow. Booked 2 rooms through Agoda. Arrived at the hotel at 3.00pm. The receptionist did not even greet me, instead just asked to give my IC and hotel voucher without making any eye contact. Was made to wait at the lobby for a 'personalized' check in. After 20 mins, another lady came to give me some check in forms to sign. I asked for connecting rooms, as per note in the Agoda booking voucher. She went to check at the counter, which took another 15 mins., and came back telling me that connecting rooms were available for another 10 mins. However after waiting another 15 minutes, another guy was sent to inform us that the connecting rooms were only available the next day. However the irritating thing was, even thnormal rooms were not yet ready despite it being 3.40pm already. Waspromised that the rooms would be ready by 4.00pm, and offered to wait in the Meritus Club room for snacks and drinks. Went into the Meritus Club, not much food left, only scraps of leftover kuih. Only 1 room was ready at 4.15pm, the other room was only ready at 5.15. Room is nice, but bathroom was wet, slimy and gross. Overally check in time was 2 hours for both rooms. Meritus Pelangi management please take note. I've been to 2 star hotels with faster check ins!

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, January 30, 2013
Thank you for your valued feedback and thoughtfully highlighting your points, which are certainly appreciated for improvement.

I deeply regret the distressing experience with long wait for room and certainly apologize without any hesitation for not meeting your expectations.

Please be rest assured that this is not a true and intended reflection of our normal standards.

We welcome another opportunity to restore your confidence with a more positive stay experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meritus Pelangi Beach Resort & Spa, Langkawi

Address: - | -, Pantai Cenang, Langkawi 07000, Malaysia
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 13 hotels in Pantai Cenang
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Meritus Pelangi Beach Resort & Spa, Langkawi 4*
Official Description (provided by the hotel):
Designed in the style of a traditional Malay village, Meritus Pelangi's 352 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more   less 
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Also Known As:
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Resort And Spa, Langkawi
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang

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