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“Desperately in need of renovation” 1 of 5 stars
Review of Nirwana Gardens - Mayang Sari Beach Resort

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Nirwana Gardens - Mayang Sari Beach Resort
4.0 of 5 Resort   |   Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia   |  
Hotel amenities
Ranked #2 of 4 Hotels in Lagoi
Portland, Oregon
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Desperately in need of renovation”
1 of 5 stars Reviewed August 12, 2012 via mobile

Basically for the price of a four star hotel you get a shack on the beach. The beach is beautiful and the food is ok, but the rooms are very old and tired. I felt like a kid at summer camp. Do yourself a favor and avoid this hotel.

Stayed August 2012, traveled with friends
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313 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 6, 2012 via mobile

Take a wonderful setting and a nice idea and you have the cake everybody will dream of for a romantic or family getaway...
Now add jellyfish in the sea and petrol wastes on the beach!
It's a nightmare!
Really too bad... Everything is spoiled...

  • Stayed November 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentosa Island, Singapore
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 24, 2012

This hotel ruined my 2 night getaway to Bintan. Please do yourself a big favor and avoid this hotel. You can stay at the cheaper Nirwana Resort and visit this beach or better still stay at Angsana (which is right next door), where they really care about the guests and the service is impeccable. Here is a list of things that went wrong and tips for your stay:

1. Do not accept the Sea Horse chalets. They claim that this is a sea facing chalet and charge you the extra, but these Chalets are actually further from the beach that most of the garden chalets, which are cheaper. Also these chalets were particularly run down - cockroaches in the bathroom, door wouldn't lock. My wife was terrified because of the cockroaches which seem to roam freely in and out of the room and it ruined her stay.

2. No towels! The #1 amenity that should be provided in a beach resort are towels. When we checked in at 1pm (yes they were nice enough to let us check-in at 1pm) there were no towels in the room. So I called reception. They said all the towels were in the laundry and they would send us towels in an hour. So we waited, went to the beach, came back, took a nap and at 7pm, there were still no towels. So I called reception again. They said they would bring towels in 10 mins. No towels for 30 mins. When I called again, the receptionist said that the Housekeeping staff were having dinner and I should wait till they finish! I had to go personally to the reception to get the towels, after refusing to leave without the towels.

3. The food at the Spice restaurant was the saving grace. It was so obvious that the F&B staff were much better trained than the other staff. The Indian and Western a la carte selection was great. The breakfast buffet was a big let down.

4. The worst part was when we checked out. Like they say, the first and last impression in a hotel are the most important and my last impression was terrible! The shuttle service to the ferry terminal was to arrive at 7pm for the 8:15 shuttle. No bus till 7:20pm. Then the bus finally comes and when we arrived at the ferry terminal, the staff riding the shuttle with us asked us to collect the ticket from the counter. When we went to the counter, the Bintan Resort ticketing staff told us that the hotel had already collected the tickets! Nobody gave us our tickets at the reception when we checked out. So again my wife and her friends started panicking. The Nirwana Garden staff at the ferry terminal finally got someone to bring our tickets from the hotel on a motorcycle and we just about made it to the ferry.

5. All the chalets are very old and run down. The doors are broken, the toilet is horribly dirty and stained. The beach loungers are broken and have mold on them. The TV in the room is soooo small.

All this for a rather expensive price. I think the hotel management should look to make some serious changes fast - renovate some of the chalets, buy new beach furniture, fire some of the receptionists. Overall I was extremely disappointed and I have every intention of letting all my friends and family know that they should stay away from this resort. Also I am still waiting on the General Manager to get back to me about my complaints, which he hasn't till date.

Room Tip: Don't accept Sea Horse Chalets!
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed July 12, 2012

We were supposed to be at Nirwana Gardens Hotel but don't know why last minute, we were told to stay at this chalet and they called it 5 star????? No, we would give maybe 3 star only.
Hotel staff were friendly but chalet quite run down, nothing much around and breakfast not so good as well. Besides seasports, nothing else. The central we went for bowling etc sucks too as nothing much there. However the massage was ok but all wanted SDG. Don't go during July, weather was terrible, hot, if not, rained non stop, so did not manage to complete the activities day pass. Reservation staff not flexible, no extension time for check out is allowed even heavy rain :((( Will not stay in this chalet anymore and all food are overpriced. One can of coke cost S$3.60 - crazy !!! So if anyone going to Bintan, please bring own food, not worth to spend that kind of money there. Oh yes, put on your slippers inside the chalet because could find some ants around !!!

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 26, 2012

Our fist time in the beach chalets and we loved it. What an amazing and beautiful piece of paradise.

The chalet's and particularly the bathrooms are in need of a little tender loving care, but otherwise spacious, clean and practical. Not 4 star accommodation but definitely 4+ star surroundings and staff friendliness reaches a 5!

The beaches on this resort (there are 2) are both quite wonderful with clear water (in good weather) and great for swimming which was a treat after Singapore!

The staff are ALL, without exception, simply lovely. Friendly and helpful, we even had a 'free' coconut fresh from the tree from the man who harvests them, along with a genuine smile (not so common these days!) That was the best coconut I've ever drank :)

Food quality varies and prices are more expensive than other Indonesian islands, such is the effect of being so close to Singapore I imagine! Still, we found the Spice restaurant similar in prices to a cheaper Singapore restaurant and the food was lovely (though obviously didn't try everything on the menu!) The Thai restaurant was really good, we couldn't fault the food at all, only the cost of the drinks! The location is beautiful too, and relatively quiet if you go early.

Take your own alcohol if you like a drink, particularly wine (though sadly you can't take your own bottles to the restaurants!)

The small zoo, which is essentially a rescue sanctuary, is in dire need of upgrading, the enclosures are MUCH too small and it made me cry the 1st time I went so I won't go there again. Invest in it please, the space is just not sufficient. Why not put a percentage of your profits toward it and also ask for donations. Do some fundraising!

The best time to go is during the week as it gets busy at weekends when hundreds of people descend on the island for a break, mostly to get away from the metropolis of Singapore and the noise and crowds! Even at the weekend, the resort wasn't too bad, but definitely noisier, particularly the night life.

The only really unpleasant thing for us at Mayang Sari was the awful noise on both Friday and Saturday nights that comes from the club at the other end of the beach. I woke up every couple of hours and it was still thumping away at 2.30am!! TAKE EARPLUGS or go and join in!

According to future plans, they are going to ruin this amazing little piece of heaven. I have walked and explored this resort complex, It's such a beautiful resort, please, please don't build more hotels or a ghastly marina, you'll ruin it completely and for what? Money yes, maybe, but I for one would find somewhere else to go for peace and quiet!

Why not just upgrade the beautiful place you already have so the reviews say 'luxurious interiors matching the beauty found outside' And this way you also keep most of your wonderful (and vital to the environment) trees and 'green'. Trees are the lungs of Mother Earth, do not smother her please.

Room Tip: Take earplugs if you don't want to be kept up all night at the weekends! Take insect repellent a...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Top Contributor
70 reviews 70 reviews
70 hotel reviews
Reviews in 51 cities Reviews in 51 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed June 17, 2012

Visited Bintan and Mayang Sari Beach Resort for three days after a week of citylife in Singapore. After embarking the Bintan ferry we were directed towards the free shuttle to Mayang Sari Beach Resort and was taken there quite promptly. We were greated with a cold drink and dancing, which was nice. What immediatly struck us however, was the beauty of the place. We hadn't really understood how great the beach and area would be. The water is (when good weather) crystal clear, there's lots of palm trees, white sand, several nuances of blue... Very, very pretty and exactly what we wanted.

We got our little house/cottage after an hour's waiting and was quite pleased with it as well. The room is quite large, there is a fan in the ceiling; minibar (with space for more drinks); free bottled water; old crt tv with a quite limited amount of channels and with pretty bad reception; large, okay bed and free insect repellent. The bathroom was quite worn, and slightly broken. There wasn't much hot water, and it was impossible to have a (warm) bath in the tub. One big plus for the resort however is the fast, free wifi available. They also served a decent breakfast buffet that was included in the price.

Following other reviewers recommendation, we bought alcohol in Singapore since there is only bars at the resort (to my knowledge at least). There is a small convenience store that sell soft drinks, snacks etc. but if you want eg. a beer you have to order it at a bar for around 7++ (which in Indonesia is 21%). So bring your own if you want to have drinks at the room that isn't from the minibar.

Mayang Sari is a part of the Nirwana Resort, and you can use the facilities such as the pool at the others parts of the resort (free shuttle bus, but relatively easy to walk). There is also bowling, a food court, badminton and things like that scattered around the resort. We tried two of the resort restaurants: Spice (at the Mayang Sari lobby) and the Kelong seafood restaurant. Spice was quite good and served mostly Indian and Indonesian dishes. Prices are quite high, but on the other hand the quality of the food was quite good. Liked the beef rendang (~15++) for instance. Kelong was very nice however. It is built on poles over the water and features great views and sunsets over the sea. They serve extremely fresh and tasty seafood, and their tom yam was more than good. In fact everything we tried was very good.

To summarize: if refurbished, Mayang Sari could be really, really nice. Flatscreen tvs and upgraded bathrooms would do a lot since the beach and the area itself is so pretty. A very strong 3.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nirwana Gardens - Mayang Sari Beach Resort

Address: Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
#2 On the Beach Hotel in Lagoi
#2 Spa Hotel in Lagoi
#2 Luxury Hotel in Lagoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Nirwana Gardens - Mayang Sari Beach Resort 4*
Number of rooms: 50
Official Description (provided by the hotel):
Leave the world behind as you cruise to Mayang Sari Beach Resort Bintan - a rustic resort tucked away in a pretty little cove on Bintan Island. Set in unspoiled nature on the northern coast of Bintan Island, Mayang Sari Beach Resort offers the perfect haven for a brief respite or a long weekend. Wake up to fresh sea breeze and the lush beauty of a tropical beach. Each air-conditioned chalet is equipped with modern amenities and also has an attached bathroom and a private veranda that commands either a garden or sea view. *Mayang Sari Beach Resort guests have access to all facilities and restaurants within Nirwana Gardens ... more   less 
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Also Known As:
Nirwan Gardens - Mayang Sari Beach Hotel Lagoi
Mayang Sari Beach Bintan
Mayang Sari Beach Hotel Bintan
Nirwana Gardens - Mayang Sari Beach Resort Bintan Island/Lagoi

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