We were allowed early check-in at 12.30pm after arriving from our ferry. Staff around the resort grounds are friendly and responsive when we chat with them, less so when we needed them to send things to our villa.
We had 4 adults but only 2 towels provided when we entered our villa. No bath mats or dish racks were provided too. The phone in the living hall was faulty - this is the very 1st time i encounter this on holiday! Took us quite a while to finally get through to them to change the phone. Extra towels took 2 hrs and at least 3 calls to arrive. Buggy service to bring us to the resort lobby or resort centre was also slow. Walking would take about 15 mins if you didn't mind the scorching sun.
The villa was also old and could do with some refurbishment. The bedrooms were all situated upstairs and this could be a problem for elderly who have to climb the winding stairs many times a day.
- Official Description (provided by the hotel):
- Banyu Biru Villas is located on the north western coast of Bintan Island, less than 10 minutes from the ferry terminal and a mere 55 minutes ferry ride from Singapore's Tanah Merah Ferry Terminal. Banyu Biru Villas is surrounded by landscaped gardens and set within Nirwana Gardens. For cosy family reunions or group gatherings, stay at one of the Banyu Biru Villas which are fully furnished for a comfortable homestay away from home. Designed in four contemporary styles, 36 lovely villas are available for your short-term stay. *Banyu Biru Villa guests have access to all facilities and restaurants within Nirwana Gardens ... more less
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- Also Known As:
- Nirwana Gardens - Banyu Biru Villas Hotel Lagoi
- Nirwana Gardens - Banyu Biru Villas Bintan Island/Lagoi