We were allowed early check-in at 12.30pm after arriving from our ferry. Staff around the resort grounds are friendly and responsive when we chat with them, less so when we needed them to send things to our villa.
We had 4 adults but only 2 towels provided when we entered our villa. No bath mats or dish racks were provided too. The phone in the living hall was faulty - this is the very 1st time i encounter this on holiday! Took us quite a while to finally get through to them to change the phone. Extra towels took 2 hrs and at least 3 calls to arrive. Buggy service to bring us to the resort lobby or resort centre was also slow. Walking would take about 15 mins if you didn't mind the scorching sun.
The villa was also old and could do with some refurbishment. The bedrooms were all situated upstairs and this could be a problem for elderly who have to climb the winding stairs many times a day.
- Also Known As:
- Nirwana Gardens - Banyu Biru Villas Hotel Lagoi
- Nirwana Gardens - Banyu Biru Villas Hotel
- Nirwana Gardens - Banyu Biru Villas Bintan Island/Lagoi
- Official Description (provided by the hotel):
- Tropical Family VillasFor family get togethers or group gatherings, the Banyu Biru Villa is the ideal home away from home. Self-contained and fully furnished, this villa offers the comfort of a holiday home set against a tropical resort backdrop. Indulge yourself!For a different style of resort living, Banyu Biru offers 36 lovely self-contained villas suitable for families and groups. There are three attractive designs ranging from two-bedroom to three-bedroom villas, all fully furnished and equipped with kitchen facilities. ... more less
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