The villa was TERRIBLY run down. Air con in all 3 rooms were leaking when we arrived. The leak was so bad that the water soaked through the daybed that was under the aircon and dripped onto the wooden floorboard. A large area of the floor was damp and sticky as a result.

The rooms had a musty smell from all the dampness and were definately not conducive for staying. When we requested for a change in villa, the staff turned us down immediately and said they were fully booked, despite us seeing alot of EMPTY  villas throughout the time we were there.

The TV remote in the master room was missing and when we requested for a new remote the staff said it had been missing for 3 months and they won't be able to replace it within the 3 days we were there, which makes us wonder Why they didn't replace it during the 3 months in the first place.

It rained on the 2nd day and the roof  LEAKED! The master room bed frame was broken, room safe was spoilt and room door to the 2nd bedroom jammed and had to call the staff to get a locksmith.

Bintan have such nice sandy beaches but it's a pity the resort by Costa sands is so terribly maintained.

There are plenty of better places to stay in Bintan than this hotel. Problems we encountered:
Leaking toilet in Ensuite meant that room was unusable for most of our stay.
Run down villa, very tired no where near the quality you'd expect for the price.
Every single sun bed by the villa pool was broken.
They charge extra for everything, even a game of table tennis on a rackety old table was $5.
Towels are treated like gold, every one is numbered and you have to bring the same number back or get charged $25 per towel. The towel would cost about $2 max.
Towels are collected earlier than the pool closes! if you don't hand it back- $25 per towel.
Over charged on checkout for room service I didn't have. When I proved it wasn't mine still no apology given.
When I wrote a letter of complaint post trip, they didn't even acknowledge it.

Do yourself a big favour and stay somewhere else.

We booked the 3 room Villa. We asked to be moved as the first Villa we were given was very unclean and had a bad smell to it. The second was much better. Overall the Villas are good. There is an en-suit in the main bedroom and another family bathroom, air-conditioning is only available in the bedrooms which makes the downstairs very hot during the day. The kitchen was well equipped with a fridge and microwave. You are able to use any of the facilities including the swimming pools within the Nirwana Gardens resort. The resort is very family oriented which was great as we were traveling in a group of 7 (5 Adults and 2 children [9 and 6 years]). The Management staff are a great help and are very friendly, as are all the domestic staff. My only complaint is that the pillows and bedding are very stained. I would have thrown them out years ago and replaced them. The pillows need pillow protectors on them so they can be removed and laundered after each guest. If I was to return to these villa, I would bring me own pillows with me as the ones they have on the beds, can only be described as disgusting.

We shared this villa with another family and had a wonderful time. The small (2 bedroom villa) is perfect for a weekend getaway. Each family had separate rooms, and we were able to put the toddlers to sleep upstairs and have our adult time hanging out in the living area downstairs. The open layout is great for entertaining and hanging out, and the villa is in pretty nice condition.

Some areas of improvement: the hotel seemed to be skimpy in villa necessities such as enough toilet paper (or extra toilet paper), kleenex boxes, salt pepper, and towels. We found ourselves having to call housekeeping all the time for all these extra necessities. Sometimes it would take a awhile to get what we needed.

The hotel grounds itself is beautiful. The beach is amazing, beautiful, and clean. The pool area is really nice, with a huge wading/kiddie pool for the little ones.

Area of improvement for a hotel: Please have conference events occur away from the shared/public area, such as the pool. The Sunday that we stayed there, relaxing by the pool was a little difficult as there was a a huge loudspeaker in the open grass area nearby, with very loud music playing, then a loud emcee leading groups in team-building games. I suggest moving those types of activities to a more remote area away from the pool.