The villa was TERRIBLY run down. Air con in all 3 rooms were leaking when we arrived. The leak was so bad that the water soaked through the daybed that was under the aircon and dripped onto the wooden floorboard. A large area of the floor was damp and sticky as a result.
The rooms had a musty smell from all the dampness and were definately not conducive for staying. When we requested for a change in villa, the staff turned us down immediately and said they were fully booked, despite us seeing alot of EMPTY villas throughout the time we were there.
The TV remote in the master room was missing and when we requested for a new remote the staff said it had been missing for 3 months and they won't be able to replace it within the 3 days we were there, which makes us wonder Why they didn't replace it during the 3 months in the first place.
It rained on the 2nd day and the roof LEAKED! The master room bed frame was broken, room safe was spoilt and room door to the 2nd bedroom jammed and had to call the staff to get a locksmith.
Bintan have such nice sandy beaches but it's a pity the resort by Costa sands is so terribly maintained.
- Official Description (provided by the hotel):
- Tropical Family VillasFor family get togethers or group gatherings, the Banyu Biru Villa is the ideal home away from home. Self-contained and fully furnished, this villa offers the comfort of a holiday home set against a tropical resort backdrop. Indulge yourself!For a different style of resort living, Banyu Biru offers 36 lovely self-contained villas suitable for families and groups. There are three attractive designs ranging from two-bedroom to three-bedroom villas, all fully furnished and equipped with kitchen facilities. ... more less
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- Also Known As:
- Nirwana Gardens - Banyu Biru Villas Hotel Lagoi
- Nirwana Gardens - Banyu Biru Villas Bintan Island/Lagoi