The villa was TERRIBLY run down. Air con in all 3 rooms were leaking when we arrived. The leak was so bad that the water soaked through the daybed that was under the aircon and dripped onto the wooden floorboard. A large area of the floor was damp and sticky as a result.
The rooms had a musty smell from all the dampness and were definately not conducive for staying. When we requested for a change in villa, the staff turned us down immediately and said they were fully booked, despite us seeing alot of EMPTY villas throughout the time we were there.
The TV remote in the master room was missing and when we requested for a new remote the staff said it had been missing for 3 months and they won't be able to replace it within the 3 days we were there, which makes us wonder Why they didn't replace it during the 3 months in the first place.
It rained on the 2nd day and the roof LEAKED! The master room bed frame was broken, room safe was spoilt and room door to the 2nd bedroom jammed and had to call the staff to get a locksmith.
Bintan have such nice sandy beaches but it's a pity the resort by Costa sands is so terribly maintained.
- Official Description (provided by the hotel):
- Banyu Biru Villas is located on the north western coast of Bintan Island, less than 10 minutes from the ferry terminal and a mere 55 minutes ferry ride from Singapore's Tanah Merah Ferry Terminal. Banyu Biru Villas is surrounded by landscaped gardens and set within Nirwana Gardens. For cosy family reunions or group gatherings, stay at one of the Banyu Biru Villas which are fully furnished for a comfortable homestay away from home. Designed in four contemporary styles, 36 lovely villas are available for your short-term stay. *Banyu Biru Villa guests have access to all facilities and restaurants within Nirwana Gardens ... more less
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- Also Known As:
- Nirwana Gardens - Banyu Biru Villas Hotel Lagoi
- Nirwana Gardens - Banyu Biru Villas Bintan Island/Lagoi