There are plenty of better places to stay in Bintan than this hotel. Problems we encountered:
Leaking toilet in Ensuite meant that room was unusable for most of our stay.
Run down villa, very tired no where near the quality you'd expect for the price.
Every single sun bed by the villa pool was broken.
They charge extra for everything, even a game of table tennis on a rackety old table was $5.
Towels are treated like gold, every one is numbered and you have to bring the same number back or get charged $25 per towel. The towel would cost about $2 max.
Towels are collected earlier than the pool closes! if you don't hand it back- $25 per towel.
Over charged on checkout for room service I didn't have. When I proved it wasn't mine still no apology given.
When I wrote a letter of complaint post trip, they didn't even acknowledge it.
Do yourself a big favour and stay somewhere else.
- Official Description (provided by the hotel):
- Banyu Biru Villas is located on the north western coast of Bintan Island, less than 10 minutes from the ferry terminal and a mere 55 minutes ferry ride from Singapore's Tanah Merah Ferry Terminal. Banyu Biru Villas is surrounded by landscaped gardens and set within Nirwana Gardens. For cosy family reunions or group gatherings, stay at one of the Banyu Biru Villas which are fully furnished for a comfortable homestay away from home. Designed in four contemporary styles, 36 lovely villas are available for your short-term stay. *Banyu Biru Villa guests have access to all facilities and restaurants within Nirwana Gardens ... more less
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- Also Known As:
- Nirwana Gardens - Banyu Biru Villas Hotel Lagoi
- Nirwana Gardens - Banyu Biru Villas Bintan Island/Lagoi