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“Not worth your money” 2 of 5 stars
Review of Nirwana Gardens - Nirwana Beach Club

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Nirwana Gardens - Nirwana Beach Club
3.0 of 5 Cabin/Campground   |   Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia   |  
Hotel amenities
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
“Not worth your money”
2 of 5 stars Reviewed November 21, 2012 via mobile

I stayed on 21.11.12 and really was quite amazed at how terrible the service is. It was raining heavily and we had no umbrella, we wanted to go for breakfast at nirwana gardens. We screamed and shout out to buggies who passed by our chalet but they just completely ignored us. Finally my husband had to walk in the heavy rain to the reception and begged for a buggy!! Last i recalled i paid for the accomodation but the staff has a way of making it like it was given free.
The rooms came with no phone, no kettle and there is no safe either.
The rooms are like a 2 star hotel standard.
The only good part is the beach is not crowded but be prepared to pay alot for the watersports.
One advise is to bring your own food as the food here are CRAZYYY expensive.
Never returning.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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155 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Hong Kong, China
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

We payed 98 SGD for a night at the nirwana beach resort. For those 98 SGD we got:
- welcome servise right at the ferry who helped us with the customs and the luggage
- shuttle bus directly to the hotel
- a welcome drink (rather simple refreshment)
- nice breakfast for 2 persons
- a very basic room
- pool & restaurants within a few min walking distance
- free internet
- outstanding helpful and friendly service

For this price we got more than expected. Obviously this hotel doesnt compete in the 5 star league. I hope nobody paying that little money expects that. So be prepared that there's no champaign in the minibar, but just two bottles of water :)
The service was absolutely outstanding. Really nice and helpful staff.

The only thing I was not so happy with, was the fact that they could keep the rooms in better shape. The cupboard was almost falling apart and there was mold on the bathroom curtain. If they did occasional rennovation, this could be an even better place.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NirwanaGardens, The Management at Nirwana Gardens - Nirwana Beach Club, responded to this review, November 26, 2012
Hi Daniel B,

Warm Greetings from Nirwana Gardens and thank you very much for taking the time to write us a review. We were pleased to read on the positive experiences you had enjoyed during your stay at Nirwana Beach Club and hope that you had enjoyed your stay with us.

Nirwana Beach Club is one of our 5 resort properties within Nirwana Gardens, which we target largely to sea sports' lovers (as it is located directly opposite the Sea Sports Centre) as well as to travelers who may be budget conscious. Despite that, we continuously strive to provide our guests with the best service and experience possible during their vacation with us, to ensure that they have an enjoyable and worthwhile stay.

We have taken note of your comments on the conditions of the Cabanas, and rest assured that these will be brought directly to our Housekeeping & Engineering Departments and Department Heads to review and to improve on. It is comments like yours that we very much appreciate, as they bring to our attention the details which matter most to our guests and which we should work to rectify, to better serve our guests in the future.

We are glad to read that you enjoyed outstanding service, and will convey the commendations to our staff. Indeed, our service motto at Nirwana Gardens is to "Serve with extra (S)miles" ! :)

It's a pity we're unable to provide champagne in the mini fridge - we're sure most of our guests would love that! However we do have some great drink promotions at our dining / bar outlets, especially during our weekly beach party on Saturday nights at La Luna. Again, that is also just opposite the Nirwana Beach Club cabanas, so if you are coming back anytime soon, do drop by on a weekend for a party!

Once again, thank you very much for your valuable comments. We do hope to welcome you back to Nirwana Gardens and the beautiful island of Bintan very soon.


Warm Regards,
Management Team
Nirwana Gardens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2012

it's located in the middle of a shuttle service route. v near to all locations.. e kelong restaurant tat serves fresh seafood.. e sports activities area called happy valley where u can do flying fox, pony riding.. bowling.. massage.. etc.. sea sports such as banana boat.. kayaking etc.. btw everyting is in sgd..

lodging wise.. very simple. initially there were 3 of us.. 1 of mi friend cldnt make it.. but nevertheless.. e cabin-like lodging is very spacious.. we're situated at e top of the hill so it really feels very exclusive.. of cuz since it's a resort n rooms r made of wood.. u can't really expect soundproofing.. its near the beach.. short walk.. so u're away frm e bar at nite.. wich opens till 2am.. still we can hear e singing.. imagine e cabins just beside the beach -_-" towels r provided.. basic amenities nt included.. so bring ya toothbrushes n shower foam/shampoo.

beach scenery wise.. avg. there r much betta beaches but definitely a place i recommend if u wan a short moment away frm the city n juz relax on an almost empty beach. feels like a pte beach when i woke up earlier to catch the sunrise... not a single soul in sight.. at least on e sat i went. sun was kinda crowded.

uber frendly n helpful staff. i didn't gt his name but tis chap is very cheerful.. always eager to serve u..

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 16, 2012

I stayed here on a trip to bintan and chose nirwana beach club (out of the other nirwana resorts) as it proved to be more cost effective. The rooms are rustic with wooden flooring and a lil patio on the outside. It is set in a village/forest theme which got annoying at nights as we would hear the noises of crickets and other night insects (turn off!). Its average in all sense - service, rooms etc. The proximity to beach and La Luna club are the plus points. There is also a good cafe/restaurant which is open all niight. there was a band and DJ played good house music on a sat night we were there. Sat night party was fun - so a pretty good deal in all.

Room Tip: Rooms in the interior are slightly spooky.
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batam, Indonesia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 12, 2012

each bungalow with 2 separate room inside designed by local touch. we can feel the nature and the modern taste in the same time. this hotel have access to enjoy the beach privately. the beach remind me so much about bali, where i still dreaming of to be back. many water activities available with reasonable price. nice place to be back

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 24, 2012

We stayed in a cabana at Nirwana Beach Club on Bintan for 2D1N under a discount package. I'm not sure how much it would have cost normally, but in reality the property is a collection of rather old but serviceable chalets, there are little to no amenities in each room, no towels (although when we asked for them nicely they did give us some... the next day :P), no shampoo etc in the bathroom, very basic bedsheets and the TV had channels that were warbly. However, if you are mentally prepared (we weren't but we adapt easily), this is easily one of the cheapest but still reasonable places to stay on Bintan. And is great if you just want a relaxing stay.

Points to note: Beach Club is part of the bigger group Nirwana Gardens, which means that you can use most of the facilities in any of the other hotels under Nirwana Gardens, the most important point is that the Nirwana Resort Hotel is about a 5 minute leisurely walk away, and the quite nice swimming pool (with free towel rental), beachfront, various food outlets (I highly recommend the japanese restaurant Rin, Dino Bistro is also pretty good, skip the Poolside cafe) are all available even though you're technically staying in a chalet. The shuttle bus services that go around each of the Nirwana Gardens properties is also convenient, and honestly? The service is pretty great. All the staff we encountered were nice and warm, one of them even remembered my name throughout the stay, and they are truly helpful. They aren't Club Med-esque enthusiastic, but they will bring a smile to your face.

Room-wise, we got a cabana which means it's a wooden one-story house where you have half of it as your room, a sofa (comfy!), two wooden armchairs, a double bed (the covering blanket had some dirty spots but the underlying sheets and pillows were clean and crisp, so we just slid underneath them and ignored the blanket), a tiny TV (with mostly Singaporean, Malaysian and Indonesian channels though we did get to watch English football on it), not much of a wardrobe (just some hangers and a rack), a small mini-bar sized empty fridge with two complimentary bottles of mineral water per day, and a bathroom with toilet, shower with water heater, sink, all clean, serviceable, slightly old but no musty smell. There's a deck outside with a table and two stools (which is sort of a veranda), and because the road leading up to the cabana is sandy, there are convenient taps on short pillars near each cabana for you to wash your feet before you go in.

All in all, quaint and quiet, good for relaxation but bring your own towels and amenities, and if you don't pay too much for it, it's still a pretty good deal. If not, try Club Med because the food there is included in the price. :P

Room Tip: We saw a few cabanas with bigger decks but not too sure whether they were any different on the insid...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 20, 2012

Our family spent 5 nights and 4 days at the Beach Club for the MetaMan Race.
Pick up from Ferry Terminal was fast and efficient. Hotel Check in was quick.
The room was clean. We had a king size bed and a roll away bed brought in, pushed the 2 together and had plenty of sleeping space.
The property is beautiful. The Beach and water were clean and free of debris. The dining options were ok, some nights the Coffee Bar had the International Buffett and would not allow ala cart menu ordering, not good when traveling with children. The Poolside dining option did not have ice cream due to refrigeration issues and would not get ice cream from the coffee bar.
My kids loved the pool. The cabanas could use a good cleaning but then again it is hot and humid and it does not take long for the cabanas to look old. The kids playground by the beach club was not in usable condition.Some of the recreation vehicles not available for use. Friendly attentive staff. Would go back.

Room Tip: Beach Club at the pool, villas too far from pool.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nirwana Gardens - Nirwana Beach Club

Address: Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #2 of 6 Specialty Lodging in Lagoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Nirwana Gardens - Nirwana Beach Club 3*
Number of rooms: 50
Official Description (provided by the hotel):
Situated on the water's edge of Indonesia's Bintan island, Nirwana Beach Club welcomes you to the ultimate rustic beachfront hideaway. Indulge in a variety of water sports, nature and the timeless traditions of a village-style living. Feel your spirits lifted amidst the spacious thatched-roof chalets, sunny beaches and a blue ocean, savouring relaxation and a boundless choice of tropical activities. Guestrooms at Nirwana Beach Club come with modern Thai interiors and wooden flooring. Each well-appointed room is equipped with a refrigerator and TV. Hot shower facilities are in the private bathroom. *Nirwana Beach Club guests have access to all facilities and restaurants within Nirwana Gardens ... more   less 
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Also Known As:
Nirwana Gardens - Nirwana Beach Club Hotel Lagoi
Nirwana Beach Hotel
Nirwana Beach Club
Nirwana Beach Lagoi
Nirwana Gardens - Nirwana Beach Club Bintan Island/Lagoi

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