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“Chalet Style, slightly misleading” 3 of 5 stars
Review of Nirwana Gardens - Nirwana Beach Club

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Nirwana Gardens - Nirwana Beach Club
3.0 of 5 Cabin/Campground   |   Jalan Panglima Pantar, Lagoi, Riau Islands Province 29155, Indonesia   |  
Hotel amenities
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Chalet Style, slightly misleading”
3 of 5 stars Reviewed September 24, 2012

We stayed in a cabana at Nirwana Beach Club on Bintan for 2D1N under a discount package. I'm not sure how much it would have cost normally, but in reality the property is a collection of rather old but serviceable chalets, there are little to no amenities in each room, no towels (although when we asked for them nicely they did give us some... the next day :P), no shampoo etc in the bathroom, very basic bedsheets and the TV had channels that were warbly. However, if you are mentally prepared (we weren't but we adapt easily), this is easily one of the cheapest but still reasonable places to stay on Bintan. And is great if you just want a relaxing stay.

Points to note: Beach Club is part of the bigger group Nirwana Gardens, which means that you can use most of the facilities in any of the other hotels under Nirwana Gardens, the most important point is that the Nirwana Resort Hotel is about a 5 minute leisurely walk away, and the quite nice swimming pool (with free towel rental), beachfront, various food outlets (I highly recommend the japanese restaurant Rin, Dino Bistro is also pretty good, skip the Poolside cafe) are all available even though you're technically staying in a chalet. The shuttle bus services that go around each of the Nirwana Gardens properties is also convenient, and honestly? The service is pretty great. All the staff we encountered were nice and warm, one of them even remembered my name throughout the stay, and they are truly helpful. They aren't Club Med-esque enthusiastic, but they will bring a smile to your face.

Room-wise, we got a cabana which means it's a wooden one-story house where you have half of it as your room, a sofa (comfy!), two wooden armchairs, a double bed (the covering blanket had some dirty spots but the underlying sheets and pillows were clean and crisp, so we just slid underneath them and ignored the blanket), a tiny TV (with mostly Singaporean, Malaysian and Indonesian channels though we did get to watch English football on it), not much of a wardrobe (just some hangers and a rack), a small mini-bar sized empty fridge with two complimentary bottles of mineral water per day, and a bathroom with toilet, shower with water heater, sink, all clean, serviceable, slightly old but no musty smell. There's a deck outside with a table and two stools (which is sort of a veranda), and because the road leading up to the cabana is sandy, there are convenient taps on short pillars near each cabana for you to wash your feet before you go in.

All in all, quaint and quiet, good for relaxation but bring your own towels and amenities, and if you don't pay too much for it, it's still a pretty good deal. If not, try Club Med because the food there is included in the price. :P

Room Tip: We saw a few cabanas with bigger decks but not too sure whether they were any different on the insid...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Shanghai
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 20, 2012

Our family spent 5 nights and 4 days at the Beach Club for the MetaMan Race.
Pick up from Ferry Terminal was fast and efficient. Hotel Check in was quick.
The room was clean. We had a king size bed and a roll away bed brought in, pushed the 2 together and had plenty of sleeping space.
The property is beautiful. The Beach and water were clean and free of debris. The dining options were ok, some nights the Coffee Bar had the International Buffett and would not allow ala cart menu ordering, not good when traveling with children. The Poolside dining option did not have ice cream due to refrigeration issues and would not get ice cream from the coffee bar.
My kids loved the pool. The cabanas could use a good cleaning but then again it is hot and humid and it does not take long for the cabanas to look old. The kids playground by the beach club was not in usable condition.Some of the recreation vehicles not available for use. Friendly attentive staff. Would go back.

Room Tip: Beach Club at the pool, villas too far from pool.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 11, 2012

This place didn’t quite cut it for us. Had the cost been about a third less, I might have been satisfied with the “rustic” conditions but for what we paid, I want more. The cabanas are not charming, they are old and the interior is run-down and ramshackle.

Guests can enjoy all the amenities of nearby Nirwana Gardens, including the pool and restaurants and shops, but there is just something that doesn’t work for me for the whole complex. The pool is nice, the breakfast was good and the staff/employees were nothing short of delightful...... but the entire place is a little weird, something is off. The location is wonderful but I would definitely pay a little more and stay at one of Bintan’s other more upscale hotels next time.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lagoi hotels

Singapore
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 14, 2012

My husband and our two kids (2 and 4) spent two days at the Nirwana Beach Club in June. We went mid week and it was a very relaxing and quiet break - just what we needed for a break from life in Singapore. Everything was very organized from the shuttle bus from the ferry terminal to check-in at the resort. The staff were very helpful and friendly and provided us with a baby cot and extra pillow as requested.

The Beach Club is the low end one of the Nirwana hotels and the room was a bit small and run down. But we loved the kampong style look and kids loved running around the different pathways. It was very quiet and most of the time we had the beach to ourselves. We could share the facilities of the other resorts so we spent our two days using the pool, activities club, kids club and time went by very fast. They had elephant ride, horse ride (which the kids loved), archery and rifle shooting (which the parents enjoyed while kids were happy playing in the kids club).

The only downside is the breakfast area is really crowded as it's shared by all the hotels - so get there early to avoid waiting in line to be seated. There was a choice of restaurants for meals (we tried 4) but found them all to be very expensive (to be expected as they catered to the singapore crowd).

We would definitely go back again, but might try another Nirwana hotel for a change. This place is ideal for fuss free travellers who wants a peaceful and relaxing holiday on a budget.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2012

relaxing place
friendly staff
nice food
nice pool
nice rooms
but...
expensive...

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 28, 2012

reception staff are friendly and helpful. the cabanas are decent but expensive at S$150 a night with almost zero amenities. bring an umbrella, as the cabanas are in outdoors and there is no phone to call the reception for assistance. Breakfast is sumptuous but is a 10min walk away, to the next Nirwana resort, likewise with most facilities such as swimming pool and restaurants etc. Nirwana beach club is good only if you like the peacefulness and tranquility, there are only 25 semi-detached cabanas, well spaced out.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 8, 2012

I tried booking MayangSari and Nirwana Resort hotel, both were full over the Good Friday weeked. The only choice i had was "Nirwana Beach Club". Looked pretty good from the photos and the reviews sounded quite good and balanced too. I wasnt expecting the best of places so i was prepared for it.
I reached the ferry terminal and was quickly transported to the hotel where i was promptly assigned a room. I realised that i might need hot water so i requested for an electric kettle.
The room was basic with a queen size bed, a settee, split airconditioning (with remote), small TV (without remote) and a small refregirator (empty with nothing inside). Two bottles of water and two glasses were also provided.
Since we reached in the night we noticed about 7-8 lizards romaing around the front door (since it had a light above it) so we were careful with closing the door quickly. The bathroom was basic with a shower heard which wouldnt stay where its meant to be, so i had to tie it with a rope to poition it above my head. The bathroom also had a lot of ants roaming
around, but it was expected. On a pleasant note, there were no mosqitos as i had initially feared.
I could manage to catch a wifi signal but then i relaised i didnt have the password, so i walked back to the lounge to get one. Ofocurse here is when you feel the need for a telephone to atleast speak to the reception. But i guess one way of reducing room calls is to not have the room. It works fantastically!!!
The wifi signal was very weak and couldnt do much. The laptop barely opened pages and the mobile refused to use the signal (too weak). So if you intend to use the Internet and have a need to remain connected....be careful!!
I wanted to watch TV but it was quite difficult considering the TV was very small (15 inches) and had no remote. So gave up on that!! Somehow i felt that a bigger CRT tv (which is cheap these days) with a remote wouldnt have been tough for them, but i guess they dont want you to watch TV here.....u're here to relax!!
The facilities are good and i enjoyed the beach, swimming pool and activities. But the fact that lesser mortals have to use the buses to move around and the higher mortals are ferried in electric buggies is where you feel that it might be worth going for a more expensive room. For those who dont mind walking, please bear in mind that when it is really sunny and hot, walking doesnt remain a pleasure!!
The restaurants served good food and the morning complimentary breakfast was extremely good. 5 stars for that.
I checkout and went to settle the bill, to realise that the charges for the room were higher than what i was provided in the web booking, so i wanted to check the email (which i foolishly hadnt printed). I tried connecting my mobile to network, it didnt. I requested if i could use the internet in their PC and they sheepishly admitted there was no signal (at least they admitted this in spite of my protests earlier)....so i went to the main resort lounge to connect...ofcourse it did...and i fetched the emaila nd showed them. They agreed they had made a mistake and changed the invoice and billed me the correct amount. So pls carry your original booking receipt to avoid being overcharged. Most of the one doesnt even notice a 100$ escalation, unless you are very observant. Also, the wifi works well in the more expensive Mayang Sari and Resort hotel accomodations. So u know why......

Moral of the story: Unless you are on a strict budget or arent able to find any other rooms, please pay up a bit more and choose to stay in the Resort Hotel or Mayang Sari. That way your entire experience will be enjoyable and not just bits and pieces.

I loved the property and the facilities, but its just that these small irritants take away the pleasure of the vacation which you so eagerly look forward to.

Some Tips:
1. When staying at beach Club, request for Lotus Pond facing cabana, it has a better view. Add a little more to get a cabana with a deck which lets you sit outside as well.
2. Dont take any food (like vegetarian or baby food) with you if it needs to be heated, there's no way you can do that unless you carry your own heater.
3. Buy the "All in One" activity pass at abt 40$/ person which is quite good.
4. It better to pay in local currency. they mention charges you in S$, convert it to local currency and then charge to your credit card. Example: They convert 1s$ to abt 7400 rupiah and charge that to your card. Your card converts it from rupiah to s$ at 7200. So if you spend 20$ they charge 148000 rupiah and your credit card charge you 21S$. Not too much but consider that if you took you own currency, then u'd buy 7600 rupiah for every s$ and effectively pay 19.5$. Its cumbersome but spending less on this helps you spend more on others and you can derive more from the trip in a tight budget.
5. No tea/coffee in rooms so carry your teabags, sugar sachets, creamers, coffee, cups and spoons. Water kettle as i mentioned can be requested.

Room Tip: 1. When staying at beach Club, request for Lotus Pond facing cabana, it has a better view. Add a lit...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nirwana Gardens - Nirwana Beach Club

Address: Jalan Panglima Pantar, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #2 of 6 Specialty Lodging in Lagoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Nirwana Gardens - Nirwana Beach Club 3*
Official Description (provided by the hotel):
Situated on the water's edge of Indonesia's Bintan island, Nirwana Beach Club welcomes you to the ultimate rustic beachfront hideaway. Indulge in a variety of water sports, nature and the timeless traditions of a village-style living. Feel your spirits lifted amidst the spacious thatched-roof chalets, sunny beaches and a blue ocean, savouring relaxation and a boundless choice of tropical activities. Nirwana Beach Club has 50 air-conditioned Cabana rooms which are nestled on a tropical beachfront of fine white sand, washed by clear turquoise waters. Wake up to fresh sea breeze and the lush beauty of a tropical beach. Each air-conditioned chalet is equipped with an attached bathroom with shower and a mini fridge. ... more   less 
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Also Known As:
Nirwana Gardens - Nirwana Beach Club Hotel Lagoi
Nirwana Beach Hotel
Nirwana Beach Club
Nirwana Beach Lagoi
Nirwana Gardens - Nirwana Beach Club Bintan Island/Lagoi

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