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“Overpriced but good service” 4 of 5 stars
Review of Nirwana Gardens - Nirwana Resort Hotel

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Nirwana Gardens - Nirwana Resort Hotel
4.0 of 5 Hotel   |   Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia   |  
Hotel amenities
Ranked #3 of 4 Hotels in Lagoi
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Overpriced but good service”
4 of 5 stars Reviewed October 15, 2013

Was there for company retreat and generally, their price of their food or services such as massage was way too expensive. A normal mix rice at their bowling centre cost SGD8. In Singapore, I could have gotten a decent plate of food at $8.

Japanese fine dining at Rin Restaurant was also overpriced. Aircon was not functioning well and it was abit stuffy inside the restaurant. Perhaps some maintenance need to be taken. However, the view near the window was fantastic. I felt like I was in a villa overlooking the sea.

Room was not too bad except that I managed to kill a mini cockroach. I noticed there were ants crawling on their table ledge as well. Perhaps some proper housekeeping need to be taken into account. Bed was comfy and bathroom was presentable.

Staff in general were very helpful and friendly. This will definitely be the plus point at Nirwana.
Should try their buggy ride and e-bicycle around the resort area. Minimal traffic along the trail. Thumbs up!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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743 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2013 via mobile

Wonderful resort. Great place to bring the family. Definitely not for the party animal. Staff were wonderful and extremely helpful. In the Bistro, limited menu but more choice at the beach restaurant. Overall, food quality was excellent.

Stayed October 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2013

Stayed there for the weekend, the staff were friendly and helpful. The hotel has a lovely pool just before the beach and the playground nearby is perfect for children. A nursery is also around to keep your little ones entertained. The place looks a little old but it is pretty well maintained. Free Wifi is available.

A lot of outdoor thrills available like horse riding, elephant riding, flying fox, archery, airgun shooting, bike rental, kayaking, banana boat, etc. Enough to keep you busy for the whole weekend but it won't come cheap. Shopping is also available above the bowling alley/karaoke lounge and lunch at the food court there is reasonably priced.

Make sure you have dinner at their kelong restaurant and enjoy the beautiful sunset view. Crab and fish are definitely a must-have.

Room Tip: Ask for a room with the pool/sea view. Explore outside the hotel compound area and you can find a mi...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2013

PROs - A wide variety of food for their breakfast and there's quality to it
Very hospitable and warm!
Very convenient when we need to do activities around the resort, we can just charge to the room.
The beaches are nice!
Love the pool.
The room is pleasant and everyday the room attendant will make cute animal figurines out of towels and write a personal welcoming note on the notepad! Talk about personal service!


CONs - The currency used was in SGD (expensive! Thus to keep in mind to prepare more $$)
No bathtub.
Certain activities are not worth the $$ (like pony riding e.g 2-3 mins ride = SGD$16!)
For those who like Karaoke, don't bother the sound system sucks and mic makes ur voice sounds damn bad.
Nothing to shop generally.


We headed to Batam from Bintan and it's 50mins-2 hr drive from there to get a ferry to a different port and we found out that if u want to get very cheap items/spendings, they do have a n area for locals which is roughly 10-15 mins away from the resort.

All in all, we love the place due to their service and their food.

Room Tip: The sea view rooms are great as those rooms are able to view the swimming pool too!
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 8, 2013 via mobile

We travelled to this resort from Singapore for a 5 day break. Our room had obviously just been updated and was well equipped and very clean. The corridors could use upgrading but there was always workmen working when we visited. The pool area is great, but as usual certain nationalities leave their belongings on the sun loungers although they did not use them, but this is not the hotels fault. The buffet breakfast was well stocked and had a large variety. There are a number of restaurants and the quality of food is great in the majority of them, the fly in the ionment was the Japanese restaurant which was really poor in terms of value for money. Staff were very attentive and we received great service. In general prices are a little bit high but you are in a resort and think you expect that. All in all a great resort for chilling and getting away from the hustle and bustle of Singapore

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2013

stayed in this hotel for 1 night, was beautiful, all the staff were friendly and helpful, beach was clean, food was amazing at the main restaurant in the lobby area, breakfast was huge, try the pineapple cocktails in the pool bar, would love to return

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 5, 2013

There are many nice things to say about this "resort," including the fact that it has one of the best beaches I've been to in SE Asia so far. Beach was private, secluded, clean and had lots of wildlife. The water was quite shallow for a surprising distance out in the ocean. We had a great time walking around looking for fish and other seacreatures. Unlike many beaches in Phuket where there are motorboats for rent and a string of local businesses selling souvenirs and food on the beach, this beach was serenely void of any commercial activity. The downside to that is that with no local eateries, you are pretty much stuck with whatever the resort has to offer which in my view was pretty mediocre and overpriced. The staff were mostly friendly and helpful. The free breakfast was pretty good. They had a wide selection of different cuisines and tasted good. We walked a short distance to their recreation center and bowled a few rounds, practiced archery and ate at the less expensive food court. My chief complaint about Nirwana was how OLD everything was. The property is neat and tidy but there are just some things that water and paint can't cure. The beach towels were frayed on the edges, discolored and threadbare. The poolchairs were those cheap metal ones with the thick plastic straps. The furniture in the room look to be original to the hotel, meaning at least 20 or 30 years old. When we picked up a table lamp to move it, it literally broke in half. And this was the first hotel/motel in years that I've been to that had the regular bulky TV sets, not a flatscreen. None of this would have been so bad except that their prices were so much higher than what you'd expect for this level of quality PLUS you're in Indonesia! But the businesses here post all prices in Singapore dollars (SD) and clearly seem to prefer SD to their own currency. Their prices won't seem unreasonable by Singapore standards but then you look around and wonder, "Where is all the money going?" It's not going to higher wages.It's not going into A/C as most of the hotel is open-air and their fitness room is not air conditioned! And it's certainly not going into improvements. Suggestion: Either infuse some cash into the operations to justify your prices OR lower prices to make people feel they're getting value for their money. You might make more money on increased volume for services. Also, the gym needs an air conditioner!

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Nirwana Gardens - Nirwana Resort Hotel

Address: Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Lagoi
#3 On the Beach Hotel in Lagoi
#3 Luxury Hotel in Lagoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Nirwana Gardens - Nirwana Resort Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Nirwana Resort Hotel has 245 guestrooms including 31 suites, all with sweeping sea, pool or garden views. Full modern amenities and facilities are available to guests, and our ensemble of restaurants and bars will satisfy the most discerning taste buds. With a full and comprehensive range of activities lined up for guests, diverse interests and pursuits are matched with top quality facilities and services. *Nirwana Resort Hotel guests have access to all facilities and restaurants within Nirwana Gardens ... more   less 
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Also Known As:
Nirwana Gardens - Nirwana Hotel Lagoi
Nirwana Hotel Lagoi
Nirwana Gardens - Nirwana Resort Hotel Bintan Island/Lagoi

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