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“value for money” 4 of 5 stars
Review of Nirwana Gardens - Nirwana Resort Hotel

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Nirwana Gardens - Nirwana Resort Hotel
4.0 of 5 Hotel   |   Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia   |  
Hotel amenities
Ranked #4 of 4 Hotels in Lagoi
Singapore, Singapore
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“value for money”
4 of 5 stars Reviewed September 24, 2013

we stayed here for the new year. the package was reasonable with a new year gala dinner. dinner was a huge buffet with a lots of variety of cuisines included. though for drinks one had to pay. the internal travel arrangements by bus was good. generally a well organised event. i would not mind going back for the next new year here again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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734 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Singapore, Singapore
Top Contributor
63 reviews 63 reviews
37 hotel reviews
Reviews in 45 cities Reviews in 45 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 21, 2013

Have now been to Nirwana 5 times, a mixture of work and leisure visits. The resort itself is massive and has loads going on. The pool is nice (watch out for swimming monitor lizards though - I've seen this twice!) and the beach by the Beach Club is decent too. The Beach Club huts are basic but the hotel and Myang Sari are of a higher standard. Be careful of jelly fish in the sea! The Spice restaurant is the best one there. The one issue I have with Nirwana are the prices. I know it's Bintan but it's objectionable to not just pay Singapore prices in Indonesia but actually more! For example, a 1.5 litre bottle of Coke which costs $3 in Cold Storage or $2 in a local Sing supermarket cost a whopping $12.50 in the resort centre!! And I'm not kidding! Bintang beer (and other bottles) can be bought at the ferry terminal for $2 a can compared with $8+ a can at the resort. I'm not saying you should do that but...!

Room Tip: The Beach huts are the cheapest for a reason.
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  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 18, 2013

This was my third visit to Nirwana - each trip has been a short visit with one of my daughters. Nirwana is a big complex, and this is Indonesia, so there are things that might be seen as not 'up to scratch' - the pool towels are a bit frayed (oh no!), the shower in the room isn't great (rarely used it anyway, just showered by the pool), and some parts of the resort are older and a bit jaded. Some of the food is a bit pedestrian. If nit-picking is your thing, you could find enough to spoil your holiday.

BUT, if you just want to enjoy glorious tropical weather in a stunning location with help from wonderfully friendly staff, this is your place. The horizon pool is stunning (my girls love the swim-up bar), and the rarely used beach is divine. My first stay was in the cabanas, and the little lake there has now blossomed into a magnificent lily pond. Nearby there's even a small zoo, featuring crocodiles, snakes, birds - and guinea pigs!

The buffet breakfast is generous and varied, and we could enjoy this enough to skip lunch (more time by the pool). There's a gym at the resort centre nearby, where you can also go 10 pin bowling, so we justified dinner by a couple of games and a good work-out. The gardens are immaculate, with the added bonus of the occasional iguana wandering by.

For tranquility and charm, go for the cabanas. We also like the main hotel, for ease of access to pool and other facilities.

Yes, it's not cheap, but in my view it's also not expensive considering the location and facilities.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2013

Bought Deal.com.sg voucher and went with my girlfriend last week. Very nice resort with great swimming pool. Beautiful beach. The room I like it very much. Very Balinese and Holiday feel. Nearby got a Lotus pond, beautiful and lovely Lotus flower. Friendly staff. Will go again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed September 17, 2013

Good location as it is only about 15-min shuttle from ferry terminal. Rather old resort, so the rooms are a little run-down BUT are being upgraded in phases. Bed is too hard and pillows too soft. Staff are friendly and helpful. Games operators take it slow and easy, so got to allocate more time for each game/activity. Flying fox, archery, and air rifle are good fun. Pool and the beach are great!! Quite a wide selection of eating options. Restaurant prices are a tad on the high side. A more reasonable option is the Makan Makan place at the Resort Centre ie games/activities centre. Buffet breakfast is quite good. Payments by credit card can only be made in rupiah, not the currency one made the room reservation in ie SGD, USD, etc. due to their local banking regulation, so guests may suffer forex margins twice ie when paying at hotel and at billing time by own credit card issuer.

Room Tip: Ask for the upgraded rooms.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 14, 2013 via mobile

The staff were friendly and helpful, and service was excellent. But you can tell that the hotel has been around for a while... Bed sheets have holes and small stains on them, grouting between the tiles is black and wearing down and the wooden rails, beams and other parts of the hotel structure is faded in parts and looking worn.

Food is average (we tried the Dino Café and the basement coffeehouse) but the wait staff were warm and helpful. Our dinner at The Kelong was by far the best meal we had during the trip!

The beach provided hours of entertainment for the young kids (aged 6 & 7) - with clear water, small fish swimming around your ankles, crabs, hermit crabs, soft sand, beautiful sea shells and bits of coral... Just watch out for the occasional jellyfish!

The pool and kids club were also great for the kids, and they loved jumping on the trampoline (they wore the harness attached to bungee ropes and bounced higher than the trees... Some of the kids also learnt to do flips!)

One additional facility we appreciated was the shuttle service to Pasar Oleh Oleh Village, The Kelong, and all the other hotels & resorts in the Gardens. So for those who want to get away from the crowd at this resort, you can hop onto the bus and escape to the smaller resorts (Mayang Sari or Nirwana Beach Club).

Stayed September 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 12, 2013

Booked through trip advisor after seeing rather good reviews from fellow advisors here and was there over a weekend.
The pre-stay was good as I've made special requests for my room and they bother to send a confirmation email to notify which I thought was thoughtful. The staff also helped to make my dinner reservation in advance.

The check-in process was pretty smooth but because we reached rather early around 12ish, we had to wait for about 1.5hours to check in at 1500. Although they agreed to my request of a sea view room previously in the email, I did not get it in the end. Was pretty disappointed but I do understand it was due to the peak period where it was the start of the 1 week school holidays + some rooms were being upgraded and hence the case. The hotel was fully packed mostly with families and their kids in tow. The wifi in the room was pretty weak but I'm not complaining since it was a vacation, definitely a good way to disconnect from the online world for awhile.

Kelong restaurant would be worth a try for its isolated location to see the sunset. But because it was raining on the few days we were there, we missed seeing a full-blown sunset.
The mayang sari beach was good as its quieter and much nicer than the beach at where we stayed.
Mangrove + fireflies tour was a good experience for city peeps whom have yet gotten a chance to see fireflies in action and not to mention the amazing star gazing opportunity from the boat.
Everything there is over-priced but I believe that's quite the norm at everywhere that is touristy.
Would also appreciate better if the hotel charges could have an option for us to pay in sgd$ too since the f&b & almost everything were mostly priced in sgd.

Well generally, it's a pretty good place for doing nothing and just lazing around but I would suggest going back when the rooms are being well upgraded as the rooms are pretty old by now. But the service staffs we've came across with were very smiley all the time and efficient too which definitely helped made our stay a better experience.

Room Tip: Request for a sea view room!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nirwana Gardens - Nirwana Resort Hotel

Address: Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Lagoi
#4 Spa Hotel in Lagoi
#4 On the Beach Hotel in Lagoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Nirwana Gardens - Nirwana Resort Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Nirwana Resort Hotel has 245 guestrooms including 31 suites, all with sweeping sea, pool or garden views. Full modern amenities and facilities are available to guests, and our ensemble of restaurants and bars will satisfy the most discerning taste buds. With a full and comprehensive range of activities lined up for guests, diverse interests and pursuits are matched with top quality facilities and services. *Nirwana Resort Hotel guests have access to all facilities and restaurants within Nirwana Gardens ... more   less 
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Also Known As:
Nirwana Gardens - Nirwana Hotel Lagoi
Nirwana Hotel Lagoi
Nirwana Gardens - Nirwana Resort Hotel Bintan Island/Lagoi

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