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“Nice location and facilities but poor service” 3 of 5 stars
Review of Nirwana Gardens - Nirwana Resort Hotel

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Nirwana Gardens - Nirwana Resort Hotel
4.0 of 5 Hotel   |   Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia   |  
Hotel amenities
Ranked #4 of 4 Hotels in Lagoi
Legnano, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice location and facilities but poor service”
3 of 5 stars Reviewed April 7, 2013 via mobile


We arrived at 11:30 am at the resort and it was over crowded. They arranged a welcome dance but ppl were so busy finding their luggage and stuff that they didn't even notice it.
There was a big queue at the reception for checkin and we were told that they are cleaning the room and it will take just half n hour . After waiting for an hour we went to checkin again and this time we were told that you can checkin only after 3pm..grrrrr.... not only that...the receptionist gave us an optiin to degrade the room type to checkin early...
We did a week advance booking not to wait for 3 hours at the reception and degrade our room!!
Anyways we decided to have lunch by the time.
After checking in we asked them to bring our luggage to the room. They denied to that too. :-X

They will attract to with their facilities and location which is undoubtedly good but the hotel staff is very rude and the service is awful.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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786 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
dubai
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 5, 2013

Travelled in group for 3N4D stay in Nirwana, it has manythings to do, right from garden walk, beach games, pool bar, bowling. If you are looking for peace, this is the place. They offered free bus pickup from BRS Terminal. Be carefull before booking your ferry, Nirwana is closer to BRF Terminal and not the other one

Room Tip: Rooms in 1st floor to hop off to pool
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 4, 2013

What Great: Great Pool, Great Staffs! Room is pretty big...

Staff: Awesome Staff with awesome attitude!

Food: Pretty decent, tried their BBQ Dinner, with entertainment.
Pretty expensive, S$48 per pax.
Do try their Seafood Kelong, worth to go! Nice food...

What must do: Elephant Trekking at S$12 for adult, S$10 for kids. Great Trainers!
Bowling, $4 per game but aircon not strong.
(Do remind the workers to on the aircon.)
Pool/ Billard: $8 per hr

We simply love this resort, fun for the kids! Pretty good food, kids have fun!

Only thing is that it's pretty pricey here!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed April 4, 2013

Booked a Groupon deal for a 2D1N stay at Nirwana Resort Hotel. The superior room was decent enough, not the most fantastic of views but what was apparently shocking was the condition of the bedsheets. Brownish stains and dirty all-round. Requested for a late checkout and all they could offer was an hour later. How can that really be considered a late checkout?

If you are really looking for something to eat, avoid the poolside bar. Flies were constantly making their presence felt around the food. Even when we had moved seats, the flies continue to make it an unpleasant dining experience. Attempted drinking the Bintan coconut juice, not sure if it is supposed to taste sour but I definitely did not like it one bit. Paying 57SGD for that experience and mediocre food certainly left me regretting ever stepping into the poolside bar.

Be sure to take the internal shuttle to the Kelong during dinner time. It is definitely the best meal I have ever had throughout my short stay at Nirwana Resort Hotel.

The highlight of the entire trip has to be the pool. However, I have to admit I was a little disappointed that the water in the jacuzzi by the sides weren't really the least bit warm. The resort centre is where most of the activities were held but it is a 5 mins walk uphill from the hotel's entrance. I had planned to hit the gym but the air-conditioning was not working throughout the entire resort centre and dropped the idea.

One thing that has to be commended was the service of the waiter at Dino bistro. We were looking for some desserts to eat after dinner and had our eyes set on a cheesecake. However, the waiter informed us that it has been kept for hours and not safe to be consumed. We then requested for an ice cream, which he made the effort to collect from the store quite a distance away to serve us. Quite impressive really.

Lastly, be prepared to overspend. A 1.5l bottle of water costs 5SGD, as Singaporeans we probably felt the pinch a little more especially when you could get that exact volume for 1.50SGD back home. I don't think I will ever be returning here again.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 4, 2013

First of all, apologies to all as this review is long past overdue. However, I would just like to share with the viewers who may want to know more about the place.

The Pros about the place:
- Lovely place to relax. Nice sandy beach that stretches long and wide.
- Great for the family.
- Offers lots of activities for the children.
- A mini Zoo!

Cons:
- Food is readily available but can be a tad expensive. All currencies in charged in SGD/Rupiah.
- Buffet spread is just average. Really.
- Drive out to have a decent seafood dinner at The Kelong. Expensive.
- Night activities not that great unless you like to spend the night karaoke or just to have drinks. There's a bowling alley too but nothing to shout about.

My suggestion:
- Bring instant noodles by the packets. Hot water is readily available with the in-room kettle.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
85 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed April 4, 2013

Waw, i miss to give this hotel a review, this is not our first time to stay... (can say 3 times already) a slightly out dated for sure as we stay on August, but no harm that we share our outdated review.

Sure.. Sure... we stay only a night here as this planned to be weekend gateaway, when we leave from Singapore, we saw dark cloud on the other side, and when we reach, its start drizzling and raining heavily soon after.
We ask the ATV guides, whether they still going, they said wait for the rain stop. we booked them straight away, after 2 hours, rain stop... and we went off to play ATV, 6 of us... we all prepared to get dirty...
and we did get what we want... MUD!!!!...stuck on the mud... all lovely dirty games :P, and it end when we swim on the sea (as one of the vehicle gear box is gave away, we drive and play hard)..... i think if you less adventure than this, don't go....

The welcoming, room and staff is as usual, fantastic... booking our ferry to go back to singapore on their front desk is fast.

the hotel, as it is... great.... breakfast great choice... lunch...? we eat outside, dinner, we also eat at the restaurant outside hotel, there's a free shuttle bus to go there.

Swimming pool, just lovely, we saw one big lizzard swimming with us too... hahahaha, don't be surprised, as nature calls, they want to soak on the pool when the weather is hot. No worries, staff is on the alert and that lizard is not bothering us....

Activities, there's an arcade room... ok... we all in 25-35.... we feel like kids... playing arcade there. :P
shooting range... tried that too... pony ride? don't think the horse can hold us... we're to fat and heavy, don't want to torture the animal....
archery? we didn't try as we more interested in the shooting....

will be back (of course, more than 3 times already)

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIngapore
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 3, 2013

This is our 3rd stay here. It is of reasonable priced and clean and the best of all with an amazing pool, available activities like elephant rides and show, rifle shooting, archery, bowling, etc. Although it is no Club Med, but enough to keep my 7 and 2 yrs old happy and occupied. We love the breakfast! They need to renew their furnishings and upholstery though, especially the lobby area. The fabric looks dirty, dusty and old. Wooden furnishings and the fabrics can look clean and nice with good maintenance. Otherwise, the service of the staffs are excellent. The housekeeping staff even made an elephant out of towels and when we got into our rooms our boys were amused by it. The check in staffs this time however, they don't smile and look like they don't want to be there. I am not only talking about the one who is serving me, but while we were sitting at the lobby waiting for our room, the rest gave the same attitude. And the food, so expensive. But, it is a good place for a short getaway from Singapore to have fun with the kids.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nirwana Gardens - Nirwana Resort Hotel

Address: Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Lagoi
#4 Luxury Hotel in Lagoi
#4 Spa Hotel in Lagoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Nirwana Gardens - Nirwana Resort Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Nirwana Resort Hotel has 245 guestrooms including 31 suites, all with sweeping sea, pool or garden views. Full modern amenities and facilities are available to guests, and our ensemble of restaurants and bars will satisfy the most discerning taste buds. With a full and comprehensive range of activities lined up for guests, diverse interests and pursuits are matched with top quality facilities and services. *Nirwana Resort Hotel guests have access to all facilities and restaurants within Nirwana Gardens ... more   less 
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Also Known As:
Nirwana Gardens - Nirwana Hotel Lagoi
Nirwana Hotel Lagoi
Nirwana Gardens - Nirwana Resort Hotel Bintan Island/Lagoi

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