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“Overpriced, poorly managed” 2 of 5 stars
Review of Nirwana Gardens - Nirwana Resort Hotel

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Nirwana Gardens - Nirwana Resort Hotel
4.0 of 5 Hotel   |   Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia   |  
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50% off Published Rates
Ranked #3 of 3 Hotels in Lagoi
Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
“Overpriced, poorly managed”
2 of 5 stars Reviewed April 4, 2013

Booked a Groupon deal for a 2D1N stay at Nirwana Resort Hotel. The superior room was decent enough, not the most fantastic of views but what was apparently shocking was the condition of the bedsheets. Brownish stains and dirty all-round. Requested for a late checkout and all they could offer was an hour later. How can that really be considered a late checkout?

If you are really looking for something to eat, avoid the poolside bar. Flies were constantly making their presence felt around the food. Even when we had moved seats, the flies continue to make it an unpleasant dining experience. Attempted drinking the Bintan coconut juice, not sure if it is supposed to taste sour but I definitely did not like it one bit. Paying 57SGD for that experience and mediocre food certainly left me regretting ever stepping into the poolside bar.

Be sure to take the internal shuttle to the Kelong during dinner time. It is definitely the best meal I have ever had throughout my short stay at Nirwana Resort Hotel.

The highlight of the entire trip has to be the pool. However, I have to admit I was a little disappointed that the water in the jacuzzi by the sides weren't really the least bit warm. The resort centre is where most of the activities were held but it is a 5 mins walk uphill from the hotel's entrance. I had planned to hit the gym but the air-conditioning was not working throughout the entire resort centre and dropped the idea.

One thing that has to be commended was the service of the waiter at Dino bistro. We were looking for some desserts to eat after dinner and had our eyes set on a cheesecake. However, the waiter informed us that it has been kept for hours and not safe to be consumed. We then requested for an ice cream, which he made the effort to collect from the store quite a distance away to serve us. Quite impressive really.

Lastly, be prepared to overspend. A 1.5l bottle of water costs 5SGD, as Singaporeans we probably felt the pinch a little more especially when you could get that exact volume for 1.50SGD back home. I don't think I will ever be returning here again.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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656 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 4, 2013

First of all, apologies to all as this review is long past overdue. However, I would just like to share with the viewers who may want to know more about the place.

The Pros about the place:
- Lovely place to relax. Nice sandy beach that stretches long and wide.
- Great for the family.
- Offers lots of activities for the children.
- A mini Zoo!

Cons:
- Food is readily available but can be a tad expensive. All currencies in charged in SGD/Rupiah.
- Buffet spread is just average. Really.
- Drive out to have a decent seafood dinner at The Kelong. Expensive.
- Night activities not that great unless you like to spend the night karaoke or just to have drinks. There's a bowling alley too but nothing to shout about.

My suggestion:
- Bring instant noodles by the packets. Hot water is readily available with the in-room kettle.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
76 reviews 76 reviews
43 hotel reviews
Reviews in 34 cities Reviews in 34 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed April 4, 2013

Waw, i miss to give this hotel a review, this is not our first time to stay... (can say 3 times already) a slightly out dated for sure as we stay on August, but no harm that we share our outdated review.

Sure.. Sure... we stay only a night here as this planned to be weekend gateaway, when we leave from Singapore, we saw dark cloud on the other side, and when we reach, its start drizzling and raining heavily soon after.
We ask the ATV guides, whether they still going, they said wait for the rain stop. we booked them straight away, after 2 hours, rain stop... and we went off to play ATV, 6 of us... we all prepared to get dirty...
and we did get what we want... MUD!!!!...stuck on the mud... all lovely dirty games :P, and it end when we swim on the sea (as one of the vehicle gear box is gave away, we drive and play hard)..... i think if you less adventure than this, don't go....

The welcoming, room and staff is as usual, fantastic... booking our ferry to go back to singapore on their front desk is fast.

the hotel, as it is... great.... breakfast great choice... lunch...? we eat outside, dinner, we also eat at the restaurant outside hotel, there's a free shuttle bus to go there.

Swimming pool, just lovely, we saw one big lizzard swimming with us too... hahahaha, don't be surprised, as nature calls, they want to soak on the pool when the weather is hot. No worries, staff is on the alert and that lizard is not bothering us....

Activities, there's an arcade room... ok... we all in 25-35.... we feel like kids... playing arcade there. :P
shooting range... tried that too... pony ride? don't think the horse can hold us... we're to fat and heavy, don't want to torture the animal....
archery? we didn't try as we more interested in the shooting....

will be back (of course, more than 3 times already)

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIngapore
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 3, 2013

This is our 3rd stay here. It is of reasonable priced and clean and the best of all with an amazing pool, available activities like elephant rides and show, rifle shooting, archery, bowling, etc. Although it is no Club Med, but enough to keep my 7 and 2 yrs old happy and occupied. We love the breakfast! They need to renew their furnishings and upholstery though, especially the lobby area. The fabric looks dirty, dusty and old. Wooden furnishings and the fabrics can look clean and nice with good maintenance. Otherwise, the service of the staffs are excellent. The housekeeping staff even made an elephant out of towels and when we got into our rooms our boys were amused by it. The check in staffs this time however, they don't smile and look like they don't want to be there. I am not only talking about the one who is serving me, but while we were sitting at the lobby waiting for our room, the rest gave the same attitude. And the food, so expensive. But, it is a good place for a short getaway from Singapore to have fun with the kids.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 31, 2013 via mobile

Returned trip to Nirwana Resort Hotel after staying here for the last 2 trips and thought the service and facilities was excellent with good memories during the last 2 stays. However, was extremely disappointed with the service this round. Night shift staffs at the reception have extremely bad attitude. Other staffs throughtout the hotel do not display a smiley and friendly face like they used to. Food choices within the resort compounds is limited, extremely pricey and not worth the money for the quality. Apart from that, all amenities and food places closes early, the place is just not as lively as it used to be. Resort is also always running out of towels and had to make me wait for an hour for clean towels to arrive!

  • Stayed March 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lagoi hotels

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 28, 2013

Booked Deluxe Garden Room, the stay was marvellous! Spacious room, great view, well maintenance, friendly staff, amenities was convenient too!

Have recommended my friends to go there for a short getaway. You will never forget the experience you get back from the resort.

The beach is within walking distance, a pleasant seaview~

Will visit it again!

Room Tip: Opt for a higher level pool view. The view is magnificient!
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 25, 2013

At 1 st we thought oh no what a disaster!Booking.com did not make our booking so when we got there no rooms!The hotel quickly sorted this out and where very apologetic...Then we got to the pool no beds but the staff soon got us extra beds next to the pool!I loved my 3 nights here,its peaceful,the beach is beautiful and the staff lovely!I found the food good,i read the reviews on here and expected the worst but was glad you where wrong..The beach bar has the best burgers iv had in ages and the BBQue on a sat night with the music is brilliant!Its only $7 ++ for a bintan beer!Wine is more expensive but i took 3 bottles with me!!!lol..My kids aged 3 and 5 loved it..There is a mini zoo,trampoline,kids club,elephant treking,a park,the pool and of course a tree swing on the beach..We had an amazing time!Great value for money..

Room Tip: We stayed in 1233 and 1235 the are joining room..
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nirwana Gardens - Nirwana Resort Hotel

Address: Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Lagoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Nirwana Gardens - Nirwana Resort Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Cheery Family Hotel. Our unique blend of sunny Mediterranean spirit and warm Indonesian hospitality will make you feel more than welcomed here. In fact, with something to do for everyone in the family, you are assured of a great time in this sunny, cheery paradise! This family hotel offers 245 rooms & suites catering to every budget and need, offering breathtaking ocean, pool or garden views. The rooms are spacious and fully furnished with modern amenities for your comfort. ... more   less 
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Also Known As:
Nirwana Gardens - Nirwana Hotel Lagoi
Nirwana Hotel Lagoi
Nirwana Gardens - Nirwana Resort Hotel Bintan Island/Lagoi

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