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“Decent but tired” 3 of 5 stars
Review of Nirwana Gardens - Nirwana Resort Hotel

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Nirwana Gardens - Nirwana Resort Hotel
4.0 of 5 Hotel   |   Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia   |  
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35% off Published Rates
Ranked #3 of 3 Hotels in Lagoi
Mumbai
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
“Decent but tired”
3 of 5 stars Reviewed January 2, 2013

Just stayed in the Deluxe sea/pool facing rooms at the Nirwana Resort in Bintan, The 55 minute ferry ride from Singapore was excellent, & the hotel pick-up was efficiently handled. The hotel is part of the Nirwana Gardens complex, which comprises 4 other hotels as well. The property looks a bit dated, though the pool area & grounds are in pretty good shape. The infinity pool is, in fact, the best feature of the hotel, as is the clean beach in front of it. The room was adequate, with dark furniture & all amenities that one would expect from a property in this class. Breakfast at the coffee shop was good, with a decent selection of Asian & western cuisine. Being vegetarian, options were a bit limited, but satisfactory. We tried the Dino Bistro for dinner one night & their Italian selections were pretty average. Spice, the Indo-Asian restaurant at the neighbouring Mayang Sari Resort, was the best option for us, A shuttle service operates throughout the complex at intervals of 30 minutes & is a good way of getting around. A host of sporting/fun activities are available within the premises. These include bowling, shooting, archery, ATV's, elephant rides etc. Makes it enjoyable for all those who like to be active on a beach holiday. There are stores selling Indonesian artifacts & clothes within the hotel. Also, a convenience store & money changer. A problem with the resort is the extremely poor lighting at night. Not only are the grounds & common areas very poorly lit, but even the lights in the rooms are completely inadequate. Also, being a fairly large resort, rooms can be tiresomely far from public areas. A thing to note for all tourists to Bintan is the fact that everything there is quoted in Singapore dollars, so there's no need to swap to the Indonesian rupiyah. Overall, an average to fair experience.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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672 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 1, 2013 via mobile

Stayed 3 nights including new year eve. We had to attend a mandatory nye dinner. Paid over 100 dollar a head. Whilst some pre dinner drinks were included the drinks at dinner were very expensive. Food qualiyy was poor. Entertainment started with the hotel management doing an act and didn't improve.
Rest of stay.
Food at dino's was good. Rest was average.
Staff keen to help and friendly but in general lacked knowledge and a few times we were given wrong information.
I needed to make some business phone calls but hotel system didn't allow calls to local toll free numbers.
Room was meant to have sea view but we were ground floor. The corridor outside room was noisy.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 31, 2012 via mobile

Rooms and facilities are old. Beach has full of dead seaweed. Massage place is not so hygienic (but service here was nice). Concierge was not helpful. Wuld not stay here again...
I had stayed at Bintan Lagoon resort before and found it much better for similar rate...
IF going to bintan, wuld not consider here ever again...or any of its other chains.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 29, 2012 via mobile

Since I've arrived there. I found a big queue to check in. The place looks like it has a life in the past but not anymore. There are a lot of facilities and buildings even the Marina that are future development but the place is old. Forget the pictures of the website about the rooms because they're not like that. There is no any place to go your life will be only inside the boring place. The restaurants are under the average,the prices in Singaporean dollars if you nonsense to change money in Rupia because will be expensive then dollars.
In one sentence I've felt so cheated.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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Travelers are raving about these Lagoi hotels

Madrid, Spain
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 28, 2012 via mobile

We stayed at the Nirwana Resort Hotel in a Deluxe room. I guess the only difference to the standard room was the sea view. The room definitly required a refurbishment. Fungus in the bathroom and worn out furnitures is not what we expected. You can see that the entire resort was renovated maybe 3-4 years ago and really needs a make over. Food, beach and entire resort feeling was not really ok for the price of EUR 158,- per night and we expected more. Maybe we are wrong by comparing it with prices and experience from Austria, Italy, Spain, US and cruises. Staff were very nice but require a professional education in hospitality..... I believe next time we would fly to Bali or would choose a more exclusive resort.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed December 28, 2012

Rooms and the hotel in general is very tired. Bath re-grouted on one side only??? You get the feeling the hotel is not making money and they are cutting back. The swimming pool and beaches are fantastic, it's such a shame, but the biggest issue is the food. We went to the Spice restaurant and it was a bad experiance. The veg pakoras were just deep fried fried vegtables with some sort of dusted coating, boring & the satay was okay. But the mains, Prwans that were off, how can you sell rotten shellfish? Chicken curry was with the cheap cuts of chicken and the Beef Randan was so dry it was shrivelled due to lack of gravy/sauce. After 2 bites we left the lot and paid. They asked if there was something wrong, couldn't be assed arguing, just paid and left. Other diners were complaining also. A clear sign was that all the dishes took 5 minutes to cook..........Crisps were even rubbish in the shop! Had a toasted cheese sandwich for $7.50 and that was the only decent thing we had. The attitude seems to be fleece the tourists from Singapore with food that is inedible and more expensive than in Singapore. The only posative thing I can say is that the tv has live premiership football in your rooms!

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
50 reviews 50 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 25, 2012

like many other accomodations around, the resort is a self-sufficient stand alone facility where you can eat, sleep, play all day within the hotel grounds. was here over the weekend and found that while the facilities are old, it's still functional and a good place to stay. however:

food - ate at the restaurants and found it to be rather expensive especially given that the food was of mediocre quality. the fresh lime juice looked dodgy with a strange white film over it. Then again, it could also be that i got the short straw since friends seemed to enjoy the food there and had no complaints.

actually, i found most of the activities in the hotel to be rather expensive - especially the sea sports. i'm not entirely convinced if it's affordable per se.

accommodation - i found the beds and rooms to be comfortable and relaxing. had gotten an extra bed for the room and was pleased that they brought in a real single bed instead of bringing a cot as some hotels are wont to do. air conditioning seemed to be running all day since when i got back, the room was freezing. are they eco-friendly? the corridor has thin walls, so if people are walking past and talking in the middle of the night, you'll hear them.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nirwana Gardens - Nirwana Resort Hotel

Address: Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Lagoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Nirwana Gardens - Nirwana Resort Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Cheery Family Hotel. Our unique blend of sunny Mediterranean spirit and warm Indonesian hospitality will make you feel more than welcomed here. In fact, with something to do for everyone in the family, you are assured of a great time in this sunny, cheery paradise! This family hotel offers 245 rooms & suites catering to every budget and need, offering breathtaking ocean, pool or garden views. The rooms are spacious and fully furnished with modern amenities for your comfort. ... more   less 
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Also Known As:
Nirwana Gardens - Nirwana Hotel Lagoi
Nirwana Hotel Lagoi
Nirwana Gardens - Nirwana Resort Hotel Bintan Island/Lagoi

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