Rooms and facilities are old. Beach has full of dead seaweed. Massage place is not so hygienic (but service here was nice). Concierge was not helpful. Wuld not stay here again...
I had stayed at Bintan Lagoon resort before and found it much better for similar rate...
IF going to bintan, wuld not consider here ever again...or any of its other chains.

Since I've arrived there. I found a big queue to check in. The place looks like it has a life in the past but not anymore. There are a lot of facilities and buildings even the Marina that are future development but the place is old. Forget the pictures of the website about the rooms because they're not like that. There is no any place to go your life will be only inside the boring place. The restaurants are under the average,the prices in Singaporean dollars if you nonsense to change money in Rupia because will be expensive then dollars.
In one sentence I've felt so cheated.

We stayed at the Nirwana Resort Hotel in a Deluxe room. I guess the only difference to the standard room was the sea view. The room definitly required a refurbishment. Fungus in the bathroom and worn out furnitures is not what we expected. You can see that the entire resort was renovated maybe 3-4 years ago and really needs a make over. Food, beach and entire resort feeling was not really ok for the price of EUR 158,- per night and we expected more. Maybe we are wrong by comparing it with prices and experience from Austria, Italy, Spain, US and cruises. Staff were very nice but require a professional education in hospitality..... I believe next time we would fly to Bali or would choose a more exclusive resort.

Rooms and the hotel in general is very tired. Bath re-grouted on one side only??? You get the feeling the hotel is not making money and they are cutting back. The swimming pool and beaches are fantastic, it's such a shame, but the biggest issue is the food. We went to the Spice restaurant and it was a bad experiance. The veg pakoras were just deep fried fried vegtables with some sort of dusted coating, boring & the satay was okay. But the mains, Prwans that were off, how can you sell rotten shellfish? Chicken curry was with the cheap cuts of chicken and the Beef Randan was so dry it was shrivelled due to lack of gravy/sauce. After 2 bites we left the lot and paid. They asked if there was something wrong, couldn't be assed arguing, just paid and left. Other diners were complaining also. A clear sign was that all the dishes took 5 minutes to cook..........Crisps were even rubbish in the shop! Had a toasted cheese sandwich for $7.50 and that was the only decent thing we had. The attitude seems to be fleece the tourists from Singapore with food that is inedible and more expensive than in Singapore. The only posative thing I can say is that the tv has live premiership football in your rooms!