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“Average place...good food and service.” 3 of 5 stars
Review of Bintan Lagoon Resort

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Bintan Lagoon Resort
4.0 of 5 Resort   |   Jalan Indera Segara site A12 | Bintan Utara, Lagoi, Riau Islands Province 29155, Indonesia   |  
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S$108 (SGD)
Ranked #2 of 3 hotels in Lagoi
Perth Western Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Average place...good food and service.”
3 of 5 stars Reviewed March 14, 2013

Stayed there for four nights from the 7th to the 11th of March 3013.

We got a room on the 4th floor, 4105 in the east wing. We asked to get a room facing the sea and were told that it was an extra $50SGD a night, so we passed. Funny thing is from both sides of the building you couldn't see the ocean anyways, so we saved on that front. The room was adequate and everything worked fine for us.

I must say the staff at the resort were all very friendly and helpful, and all spoke from OK, to excellent English which is a plus for those of us who don't speak Indonesian. This was a real plus for me.

The food was quite good and better than we expected. Dinner at the Rice restaurant on the beach was very nice, though definitely not on the cheap side. We had the buffet dinners at the main restaurant for the other nights and it was a different theme each night and the food was for the most part very good.

We spent most of the time at the main pool which is maintained quite well, with everything working right. The place was not too full, though if it was I think getting a lounge chair would not be easy. The swim up bar at the pool did good business as well. Definitely resort prices though.

Now for the things that were disappointing:

The beach. Took a short stroll to check it out as it was odd that there was nobody down there at all. The sand is very fine and golden which is great. The problem is that the sand close to the water line has a lot of crude oil spots about 3cm across. This makes the beach a no go zone, which is a real shame as it's quite nice otherwise. There were scant things going on while we there.

The WI-Fi in the rooms is not cheap. $24SGD a day, or $49 a week. Pretty expensive really. They do offer free wi-fi in the lobby and have 2 computers set up nearby the lobby for use, with a printer attached if you need to print anything out.

Other thoughts: If paying by cash when checking out they will accept Indonesian Rupiah, Singapore $, US$ and Aussie $. If you pay via credit card the charge will be in Indo Rupiah at a fixed exchange rate of 7900 to a SGD$. All things bought at the resort also get ++ added which is a service charge and GST.
When we left the ferry terminal in Singapore we bought our quota of a liter each of beer. Then after arriving and passing through the paper work at the Bintan ferry terminal we bought a bunch more in the small shop there. Beer was only $2SGD each, compared to 8 to 10 at the resort.
Paseh Oleh Oleh, is a 20 minute bus ride from the resort, with only a few scant shops with not much to offer really. The massage shops do great business there and were very professional and the service was very good for less than half price at the resort.

Overall I think it's on OK place to stay, though 4 days was more than enough for us. I suppose if you are an avid golfer you'd be very happy there as the golf courses looked very nice and are kept in pristine condition.

I don't see myself going back there anytime soon though.

Room Tip: Don't worry about paying more for a beach view as there isn't one, though the beach facing r...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2013

Recently travelled to Bintan. The resort is huge with a clean beach and pool. The service was great and most enjoyable was the food and service at Rice Restaurant. If ever you travel ask for Francis Toni or Andile Islim at the restaurant. You will be well looked after.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 stars Reviewed March 12, 2013

We recently had a 5 day holiday at BLR. at first we were totally taken away by the welcoming dance and refreshment by getting of the bus. Check in went pretty smooth and the room was ok, not amazing due to view and being at totally other side of the resort (5029). The pool bar was mainly our hang out where we thought the staff where so welcoming and nice. Especially Antoni putra and ladisamu, but also everyone else went out of their way to make our stay an even better experience! Toni even played our favourite music, he is a very dedicated worker and has a friendly and welcoming personality! If you here make sure you get a coconut with a shot of rum or " the flying kangaroo " cocktail while you are listening to reggae. The beach massages is an abolute must do, the ladies do an amazing job and these prices are ok.The two restaurants we went to where the Japanese and rice restaurant at the beach front, both amazing food and service. The service was outstanding everywhere and this is what made our stay memorable, the local people and their smiles.the only negative would be pricing of food, drinks and general groceries and activities is adding up and over price.big shout out again to Toni and ladisamu, both absolute legends. Thank you for making our stay so memorable and amazing !!! :-)

Room Tip: Not 5029 as it is in the back not facing the ocean
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
1 review
3 of 5 stars Reviewed March 11, 2013

We recently stayed at BLR with 26 friends. Our purpose was a golfing holiday. After a few problems with room selections the stay was very relaxing. We only had to ask and the staff were happy to oblige us in any way. Particularly in transporting our golf clubs from the two courses at the resort to the nearby Ria Bintan course and back again twice. We actually didn't handle our clubs at all they were always on the carts ready to go.
It was my birthday while we there and we decided to have a cocktail party in our suite for all 28 of us. The staff were amazing in helping us to have a most successful and fun event. Joni Palentinus and Valentina met with my husband a number of times and they transformed our room into a party venue and then helped serve our guests food and drinks. We went out to dinner after the party and came back to a completely clean and tidy suite. Wonderful service and all our friends were impressed.
Although the resort could do with a lot of renovation it has a lot to offer in choice of eating venues and variety of food together with friendly service and warm smiling faces greeting you wherever you went. We would definitely consider another visit.

Room Tip: Just ask and they will do anything for you. Consider an upgrade.
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chandigarh, Chandigarh, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 11, 2013

Recently, me & my husband went to BLR for our honeymoon.It was wonderful experience.We really enjoyed beach, food & view.the resort is huge but it is well maintained.It had a very nice beach (Clear sand) & great pool.The best thing we enjoyed Indian food.The chef Mr. Khan did awesome job.
All the hotel staff were friendly but Lenny caught our attention. she is wonderful person.She really helped us a lot.Lenny actually made our honeymoon awesome.Cleaning staff was also very nice.
We also enjoyed club & live song performance.Rooms are kinda average.But our room 5054 was very good, we liked the view its awesome.Morning buffet was very good.We have celebrated our valentine there it was wonderful day.The resort is kind of expensive.welcome dance was also quite good.But overall it was good, services were very nice.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 10, 2013

Nice resort with relaxing beach and nice bars in hotel lobby and also by the beach. Love the beach which is clean and well maintain but feels that rates and overall expenses are on the high side as room looks tired and air-con not working well, lots of lizards along walkway and everywhere. Will visit often if they have more promotions for grab lolz... as it is an easy getaway from Singapore.

Staffs are pretty well trained and all of them are friendly and fun, especially Toni, I thought I saw the president at first!!! Was kind of unbelievable!

Overall, we had a good time.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Navotas, Rizal, Philippines
1 review
4 of 5 stars Reviewed March 9, 2013

It was my first holiday in Bintan and Indonesia. I really like the place. Bintan lagoon has an attractive facilities and the beach was awesome and staff were very friendly. I felt like I was at home. All the hotel staff were friendly but Nicholas caught my attention. He said that he was on training. But, I like him. He wears his smile everytime, and offer journeyful as professional staff. I really enjoyed my vacation here and i've got to know many things about Bintan, Indonesia and Bintan Lagoon from Nicholas. If you were looking for a great vacation, come to Bintan and stay in the Bintan lagoon, because for me, its a must. We enjoyed ourselves. A lovely, quiet resort for quick gateway.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Bintan Lagoon Resort

Address: Jalan Indera Segara site A12 | Bintan Utara, Lagoi, Riau Islands Province 29155, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 hotels in Lagoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bintan Lagoon Resort 4*
Official Description (provided by the hotel):
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island/Lagoi

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