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Bintan Lagoon Resort: Traveler Reviews

4.0 of 5
Jalan Indera Segara site A12, Lagoi, Riau Islands Province 29155, Indonesia
Hotel amenities
Bintan Lagoon Resort
Ranked #2 of 3 hotels in Lagoi
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818 reviews from our community

Traveler rating
    102
    331
    220
    88
    77
See reviews for
Families
258
 
Couples
271
 
Solo
21
 
Business
24
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
“Amazing Service”
4 of 5 stars Reviewed March 13, 2013

Recently travelled to Bintan. The resort is huge with a clean beach and pool. The service was great and most enjoyable was the food and service at Rice Restaurant. If ever you travel ask for Francis Toni or Andile Islim at the restaurant. You will be well looked after.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask KMel1980 about Bintan Lagoon Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
“No problem!”
4 of 5 stars Reviewed March 12, 2013

We recently had a 5 day holiday at BLR. at first we were totally taken away by the welcoming dance and refreshment by getting of the bus. Check in went pretty smooth and the room was ok, not amazing due to view and being at totally other side of the resort (5029). The pool bar was mainly our hang out where we thought the staff where so welcoming and nice. Especially Antoni putra and ladisamu, but also everyone else went out of their way to make our stay an even better experience! Toni even played our favourite music, he is a very dedicated worker and has a friendly and welcoming personality! If you here make sure you get a coconut with a shot of rum or " the flying kangaroo " cocktail while you are listening to reggae. The beach massages is an abolute must do, the ladies do an amazing job and these prices are ok.The two restaurants we went to where the Japanese and rice restaurant at the beach front, both amazing food and service. The service was outstanding everywhere and this is what made our stay memorable, the local people and their smiles.the only negative would be pricing of food, drinks and general groceries and activities is adding up and over price.big shout out again to Toni and ladisamu, both absolute legends. Thank you for making our stay so memorable and amazing !!! :-)

Room Tip: Not 5029 as it is in the back not facing the ocean
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Annet_peter about Bintan Lagoon Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
“Exceptional service!”
3 of 5 stars Reviewed March 11, 2013

We recently stayed at BLR with 26 friends. Our purpose was a golfing holiday. After a few problems with room selections the stay was very relaxing. We only had to ask and the staff were happy to oblige us in any way. Particularly in transporting our golf clubs from the two courses at the resort to the nearby Ria Bintan course and back again twice. We actually didn't handle our clubs at all they were always on the carts ready to go.
It was my birthday while we there and we decided to have a cocktail party in our suite for all 28 of us. The staff were amazing in helping us to have a most successful and fun event. Joni Palentinus and Valentina met with my husband a number of times and they transformed our room into a party venue and then helped serve our guests food and drinks. We went out to dinner after the party and came back to a completely clean and tidy suite. Wonderful service and all our friends were impressed.
Although the resort could do with a lot of renovation it has a lot to offer in choice of eating venues and variety of food together with friendly service and warm smiling faces greeting you wherever you went. We would definitely consider another visit.

Room Tip: Just ask and they will do anything for you. Consider an upgrade.
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Melinda T about Bintan Lagoon Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, Chandigarh, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing Services”
4 of 5 stars Reviewed March 11, 2013

Recently, me & my husband went to BLR for our honeymoon.It was wonderful experience.We really enjoyed beach, food & view.the resort is huge but it is well maintained.It had a very nice beach (Clear sand) & great pool.The best thing we enjoyed Indian food.The chef Mr. Khan did awesome job.
All the hotel staff were friendly but Lenny caught our attention. she is wonderful person.She really helped us a lot.Lenny actually made our honeymoon awesome.Cleaning staff was also very nice.
We also enjoyed club & live song performance.Rooms are kinda average.But our room 5054 was very good, we liked the view its awesome.Morning buffet was very good.We have celebrated our valentine there it was wonderful day.The resort is kind of expensive.welcome dance was also quite good.But overall it was good, services were very nice.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ankita N about Bintan Lagoon Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Easy getaway”
3 of 5 stars Reviewed March 10, 2013

Nice resort with relaxing beach and nice bars in hotel lobby and also by the beach. Love the beach which is clean and well maintain but feels that rates and overall expenses are on the high side as room looks tired and air-con not working well, lots of lizards along walkway and everywhere. Will visit often if they have more promotions for grab lolz... as it is an easy getaway from Singapore.

Staffs are pretty well trained and all of them are friendly and fun, especially Toni, I thought I saw the president at first!!! Was kind of unbelievable!

Overall, we had a good time.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jurene_Yew about Bintan Lagoon Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bintan Lagoon Resort

Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Hotel
Bintan Lagoon Resort Bintan Island/Lagoi
Address: Jalan Indera Segara site A12, Lagoi, Riau Islands Province 29155, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotels in Lagoi
#1 Romantic Hotels in Lagoi
#2 On the Beach Hotels in Lagoi
#2 Luxury Hotels in Lagoi
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
This deluxe resort near Singapore is famous for its idyllic surrounding and multitude of recreational choices. Set amongst beautiful beachfront gardens, the property is situated just one hour by high-speed ferry from Singapore. The property is within a short walk to the Tanjung Uban, famous of local products and gorgeous sunset view, the fish and fruit market Tanjung Pinang and the historic Chinese fishing settlement of Senggarang, where ages old Chinese shrines are found. Blending perfectly with the natural surroundings, the resort overlooks the South China Sea and archipelago of the Riau islands with sparkling azure waters, gentle swaying palm trees and fine white sands. ... more   less 
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Bintan Lagoon Resort
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