-Beach is clean, big, private, not busy
-Resort is beautiful
-Good facilities and activities (Bike and golf car rental, golf, water slides, pool, etc.)
-Very friendly staff
-Beautiful golf course
-Direct ferry (Singapore - Bintan Lagoon Resort)
-Free transportation around resort with golf cars
-Free bus service from Ferry Terminal to Bintan Lagoon Resort
-All activities cost, extremely expensive (e.g $150 for quad bike 15 min)
-Beach staff dump rubbish on the beach that doesn't belong to Bintan Lagoon property
-Some facilities are old and dirty
-Rooms need upgrading and better cleaning
-Pest in rooms and corridors (cockroaches, ants etc.)
-Staff needs to improve English skills
-Rip off in terms of food - Food seems like it is made out of a packet from a convenient store
- Food value for money: Low
- Extreme prices, for low quality
- Dinner buffet rip off, narrow range of choices
- Flies and ants seen crawling on buffet food
-Images and information on hotel website is extremely misleading
-Medic is not qualified, giving wrong medicine and treatment, concentrating on phone not patients.
Bintan Lagoon Resort is an average resort. Personally, I think it should be 4 or 3 stars and certainly not 5. Recommended for golf leisure. Not the best for vacation leisure or relaxation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.