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“Good hotel, mean front desk guy” 3 of 5 stars
Review of Courtyard by Marriott Venice Airport

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Courtyard by Marriott Venice Airport
4.0 of 5 Hotel   |   Via Triestina 170, 30173 Tessera, Italy   |  
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Ranked #3 of 4 Hotels in Tessera
San Francisco, California
1 review
6 helpful votes 6 helpful votes
“Good hotel, mean front desk guy”
3 of 5 stars Reviewed December 31, 2012 via mobile

What a snooty attitude this guy gave us at the front desk. Otherwise, the hotel is good. Room was clean and they accept dogs. Would have preferred to stay in Venice, but we couldn't find a hotel that had available rooms. So we're putting up with the 25 min bus ride into town. Not bad. And Venice is worth it!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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427 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 27, 2012

Hotel is near to airport and not much activity near to hotel. Bus no5 ,which can be boarded in front of hotel will take you to Venice..
Front desk staff were very helpful and can provide valuable tips.

Only thing to watch out for is on late checkouts..do inform the hotel front desk before the official checkout time ..ie12pm ..else they will charge you.

Iam one of those who got charged Inspite of being a gold member having spend 25000 points booking at this hotel..
I could inform them only by 1.21pm and they said that normally it is a full day charge and for my case they will provide a 50%discount+another 10 euros...resulting in a final charge of 50euros

Marriott a normal clause of late checkout subject to availability is not applicable to this hotel...

Reason given by hotel management for the charge is that they don't have house cleaning staff after morning which I find as a ridiculous excuse...in my case they had to clean the room after getting a maid's service and hence this charge...

Much unanswered questions like...what if a guest needs house cleaning in the evening ..

Also in general there is no complimentary breakfast for elite members - this is applicable for all courtyard hotels in Europe....in case some of you are not aware of this..
I

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 19, 2012

Apathetic desk staff (particularly Michael, who loves to smirk to deliver bad news) greet you in this clean and convenient, but spartan, expensive and cold Marriott courtyard.

The rooms are large by Italian standards, and clean. The fitness room is huge but pretty useless, the restaurant is expensive, but the staff really make or break a place, and they really didn't make this one a good one to remember for us.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
61 reviews 61 reviews
57 hotel reviews
Reviews in 35 cities Reviews in 35 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 13, 2012

Only 2 minutes from Venice's (beautiful) Marco Polo airport, this Marriott Courtyard is a refreshing place to stay. Very attentive staff, nice clean and large rooms with all amenities (coffee machine, ironing board, slippers, gowns, etc..)

We had some meetings in Padova and the hotel being close to the highway as well made it easy.

Hotel restaurant serves great Italian food as well.

Overall perfect!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
138 reviews 138 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 19, 2012

This hotel is quite clean, modern and moderately priced. It is literally 2 minutes from Marco Polo airport. The restaurant has a delightful menu and wine prices are really reasonable. We had a very nice Pinot Nero for $25 EU. Beds comfy, nice bathroom, very clean!
The staff was friendly and most helpful.

Room Tip: Lovely view from the rooms of Venice in the distance. Neighborhood nearby gives you a feel for the...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City
Top Contributor
79 reviews 79 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 7, 2012

I have stayed in this hotel before. It is convenient to airport (under 5 minutes by shuttle) and pretty quiet. Room is comfortable enough but this was second time I stayed there when the restaurant wasn't open for lunch or dinner. This time they said it was closed for private party. They recommended I walk down road a bit. It was raining, windy and cold and I had a cold - nothing doing. Ate protein bars for lunch and dinner and breakfast at airport. You have to pay extra for wi-fi and must use continuously in 24 hour perioid. Will try something else next time.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, England
Top Contributor
111 reviews 111 reviews
37 hotel reviews
Reviews in 54 cities Reviews in 54 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed November 3, 2012

Booked online for a business trip as close to airport (3k). Simple process.
Easy to find from airport. My colleagued chose to walk!
Stayed on third floor in very clean, modern and quiet room.
TV channels and movie selection excellent with ability to get WIFI (at a cost).
Restaurant was a bit hit and miss with service and wait for food. Pleasant staff.
Good nights' sleep. Easy check out.
Would stay again and recommend.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Venice Airport

Address: Via Triestina 170, 30173 Tessera, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Tessera
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Tessera
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard by Marriott Venice Airport 4*
Number of rooms: 100
Official Description (provided by the hotel):
Marco Polo Venice Airport is the third passenger landing terminal in Italy. Courtyard by Marriott Venice Airport is the nearest branded accommodation. Our Hotel, conveniently located just 900 mt from Venice Airport and only 12 km from downtown Venice, offers the perfect solution for either Business or Leisure travelers arriving or departing from Venice. ... more   less 
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Also Known As:
Courtyard By Marriott Venice Airport Hotel Tessera
Courtyard Venice Airport
Marriott Venice
Venice Courtyard
Venice Marriott
Courtyard By Marriott Venice Airport Province Of Venice, Italy

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