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“Don't be fooled by cheap prices! Hotel of hidden charges!!!” 2 of 5 stars
Review of Canado Club

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Canado Club
4.0 of 5 Resort   |   Localita' Villa Emilia 361, 57022 Donoratico, Castagneto Carducci, Italy   |  
Hotel amenities
Ranked #2 of 2 Hotels in Donoratico
pickcupcake
1 review
2 helpful votes 2 helpful votes
“Don't be fooled by cheap prices! Hotel of hidden charges!!!”
2 of 5 stars Reviewed June 4, 2009

We are students and were thrilled when we found such a great deal on lateminute.com. However, we were not so thrilled when we actually reached the hotel. Upon arrival they told us that we each owed an extra 40 euro for water and air conditioning and had to give them a 150 euro deposit! The hotel is pretty much in the middle of nowhere, so we had to go to the next town to get the cash.
The room seemed fine at first but after the first night we realized there was no housekeeping service. This would have been fine had we been aware but the sheet that told us about their services was in Italian. We kept the room clean, but we had ants everywhere!
Since the hotel is in the middle of nowhere, there are no stores around and the only food available is at their poorly stocked market, the pizzeria (which was quite good), or the expensive restaurant. If you want anything else and don’t have a car, you either have to call a taxi or walk to one of the neighboring towns (which are at least a mile away!)
The hotel also advertized a wide aray of facilities and activities, most of which seemed to be absent or closed.
Most of the staff tried to be helpful but did not speak very much English. The manager was the only one who spoke proficient English and seemed to be able to help us with specific problems, but simply didn't care and was absent most of the time.
To top it all off, they tried to charge us an extra 114 euro upon checking out. We asked what this charge was for, as we had prepaid with lateminute.com. The woman helping us did not speak enough English to solve the problem and we may have had to pay the extra charge if the manager had not walked in.
I would not recommend this hotel to anyone (especially if you don’t speak Italian)!!! We ran into a heap of unexpected charges and the staff was less the helpful.

  • Stayed May 2009, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about Canado Club

Address: Localita' Villa Emilia 361, 57022 Donoratico, Castagneto Carducci, Italy
Location: Italy > Tuscany > Province of Livorno > Castagneto Carducci > Donoratico
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Donoratico
Price Range (Based on Average Rates): $
Hotel Class:4 star — Canado Club 4*
Number of rooms: 174
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