Myself and my partner checked in on Saturday 9th August 2008, stayed in room 108, and checked out on Tuesday 12th of August 2008.

When we entered the room I opened the window and was met with the sound of fans rotating outside our window which only stopped for a few hours at night. I thought this would be bearable and it would have been except for that fact that we also had the misfortune of being located directly above the bar and so did not get to sleep until early Sunday morning due to the noise from the band playing in the bar. Added to this was the noise from the cleaners shouting in the hallway each morning and the fact that we could hear the TVs and people in the rooms on either side of us.

I complained to the manager on Monday evening and was told that if I'd said something earlier then a solution could have been reached. However I had not foreseen the issues so how could I complain about them earlier??

Basically I will not recommend this hotel to anyone I know, i feel we were treated with disrespect and our concerns were not addressed and what was supposed to be a relaxing weekend for us turned into a nightmare.

I really had the worst expectations after reading some of the reviews from past guests...however I was very pleasantly surprised. The reception team were very helpful, in a natural way...no fuss....no fakeness....just efficient, friendly and very accommodating. The room was fine...very clean...nice enough size...just what you'd expect from a 3 star....no more, no less.
Breakfast was sufficient, and the dinner was very tasty....the only little thing which I felt was missing, was a bread basket. Call me old fashioned, but I love some bread to nibble on whilst waiting for my dinner to be served!
Again, even though the staff were under pressure as it was busy, they remained very friendly.
The leisure centre wasn't bad....just very busy....which is not a negative mark for them....just typical on a weekend in the Summer.
The bar staff were good...and the live music on the Saturday night, was of a high standard...I just wished more people would've gotten into it...as they deserved a more lively audience!
The lobby area is very spacious and comfortable...and the location of the hotel is fine if you have a car....and are not looking for a city or sea view!
Overall....a nice, pleasant stay. I would definitely recommend it for a 1 or 2 night stay, if you want to see some of Galway City and it's coastline. So, many thanks to the staff...you did a good job! Ignore these critical fools who have nothing better to do than complain and pick fault!

I have stayed at this hotel four time over the past two years and hope to stay again this setember
Rooms are fine good food and staff go out of there way to help and the leasure center is first class
Thankyou to all at the hotel for past stays
Good value for the price payed

First of all, let me assure readers that our room was perfectly clean, and I am fussy in that way. I guess we were lucky, and maybe we got a better room because I was accompanying my elderly wheelchair-using mother. Also, I reckon it may have suffered badly during the Galway Races. In fact she found the room and bed very comfortable, and she's not always so satisfied. What I would say is that food is not the hotels strongest point, as things were a bit hard/overcooked. Reception and relaxation areas are very pleasant, and the leisure centre with its outdoor hot tub is really nice. The hotel's location suited us as a jumping off point for Connemara, but one needs to bee aware that it is very, very far from the seafront of Salthill, in an outermost pleasant residential suburb of Clybaun. It is a bus/taxi/car ride away from the city. Perfect as a stopover but I wouldn't necessarily base an entire holiday here. If you have already booked, no need to be concerned, enjoy the leisure facilities and have a relaxing time.