This hotel/apartments claims to be 5* and to be honest it COULD be and probably was when it was first built.
The complex has everything you need, numerous swimming pools, lovely grounds, 3 restaurants, spa and private beach.
HOWEVER the reception staff, cleaners, shuttle bus drivers are the rudest most unhelpful staff I have ever encountered. The reception staff have to drag themselves reluctantly away from their personal mobile phones and facebook to even speak to you. When they do eventually give you their attention, they do not answer simple questions as in 'where is the path to the marina?. Simply laugh and reply 'there is no path. Stay and eat in our restaurants' - we found the path on our own which DID exist.
The 'free' shuttle bus is not free. It consists of a rude bulgarian man who doesn't even say hello who will drive you 5 mins to sunny beach and charge you 24lev for the pleasure. The only good thing is they will pick you up whenever you want and give u a phone number to ring.
On the contrary, the staff in the restaurants are lovely and very friendly. The food in the Italian is very very good!!
The beach - small, rocky and patrolled by another rude man who walks up to you the second you sit down and CHARGES 6lev per subbed and 6lev per umbrella!! 5 star resort charging its own guests to use the beach is absurd. I even witnessed him arguing with a young girl for money as she has laid a towel NEAR the sunbeds. She refused and he stood over her intimidating her until she left.
This theme runs on and on. The spa is on site but to use the sauna its 12lev......jacuzzi 12lev.......
The room we had was ok but the bathroom was essentially a boiler cupboard. You had to climb over the toilet to get in the shower.
Location is 10 mins drive from sunny beach which is not walk able as its too dark as poor lighting and the staff refuse to tell you where the bus stop is as they want you to pay for their taxis.
All in all, if they changed their staff and stopped charging for EVERYTHING then it could be a 5* resort again.
We will certainly not be returning.
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- Also Known As:
- Garden Of Eden Hotel Sveti Vlas