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“Service at its very best” 4 of 5 stars
Review of Bilderberg Hotel Klein Zwitserland

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Bilderberg Hotel Klein Zwitserland
4.0 of 5 Hotel   |   Klein Zwitserlandlaan 5, 6866 DS Heelsum, The Netherlands   |  
Hotel amenities
Ranked #1 of 1 Hotels in Heelsum
England
Top Contributor
84 reviews 84 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
26 helpful votes 26 helpful votes
“Service at its very best”
4 of 5 stars Reviewed February 18, 2014

Superb service at the hotel, got me out of a pickle when 2 of my pre-booked taxis didn't turn up when the general manager drove me to a business meeting himself.
Large rooms and serenely quiet. Rooms slightly dated though in good order and very clean.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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47 reviews from our community

Traveler rating
    11
    24
    7
    5
    0
See reviews for
5
18
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Russian first
  • Any
English first
Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 15, 2013

After all this small things that make you crazy about the place I would say we left unimpressed and even disappointed.

Caffeine-free coffee in a room and surprise about new towels in the morning in the hotel (we did not ask, we did not inform that we need) that is supposed to be Green Key licenced was the list of unpleasant surprises.

Shabby walls in the upgraded room (hotel was almost empty, so it is unlikely that we happen to be in the last available room). Crushed mattresses on the bed that were not taken care of properly or overused.

The thing that totally spoiled an impression is that buffet-breakfast was not organised for us on the second day and as advised by an employee: "We don't do it when there is so few guests in the hotel". So those who are there are not that important obviously...

So they asked us to tell them "what we need" and they will serve it for us. We had to do it from our memory - no menu available and no advise, just silence and waiting. (What you don't know won't hurt you)

The cooked food that day was made in a deep-fryer with an old oil(!!!) and the plates were cold. and it is in a restaurant that is next door to a michelin-star restaurant that is owned by the hotel too!

I am even afraid to mention that 4-star hotel at least should provide a proper tea.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 12, 2013

I stayed here recently for work. The hotel is ok, but feels rather dated and i personally found the room quite cold in the evening. The service was ok, but the staff in the bar were perhaps a little pushy

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 4, 2013

This is a great hotel. The rooms are not as modern as others I may have stayed in but certainly they are very spacious, comfortable and clean. They are also incredibly quiet!

The staff is very friendly. The reception area is also very comfy. However what really surprised me about this hotel is the adjoining Michellin star restaurant. The service was outstanding and the food simply spectacular. A real treat for your sensory buds!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
Top Contributor
109 reviews 109 reviews
21 hotel reviews
Reviews in 52 cities Reviews in 52 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 29, 2013

This hotel looks like a Swiss chalet with its trim and flower boxes in the windows. Not far from the main street but really tucked away and thus, very quiet. Our room was quite small but neat, clean and well cared for. Breakfasts and dinners were very good. Reception staff were very cordial and welcoming. Also helpful with local information. The pool and sauna were very nice.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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The Hague, The Netherlands
Top Contributor
152 reviews 152 reviews
141 hotel reviews
Reviews in 133 cities Reviews in 133 cities
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed August 13, 2013

We asked for a quiet room and we sure got one: we did not hear a single thing at night. It seemed like they kept all the guests away from our hotel wing ;-) The room and bathroom is not large but comfortable enough. Reception staff is very friendly and attentive. Restaurant is a bit gloomy but the food -- dinner as wel as breakfast (try their locally produced muesli, it is a treat) -- is great.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 8, 2013

We went back this restaurant "Kromme Dissel" after 13 years later.
It was still marvelous. The restaurant itself is 5 stars. We stayed this hotel one night. There is a good facilities with a swimming pool and sauna. The hotel staffs are friendly towards our dog as well. We would like to go back again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bilderberg Hotel Klein Zwitserland

Address: Klein Zwitserlandlaan 5, 6866 DS Heelsum, The Netherlands
Location: The Netherlands > Gelderland Province > Heelsum
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Heelsum
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bilderberg Hotel Klein Zwitserland 4*
Number of rooms: 68
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Also Known As:
Bilderberg Hotel Heelsum

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