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“very good, but.......” 3 of 5 stars
Review of Amrath Hotel Maarsbergen

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Amrath Hotel Maarsbergen
4.0 of 5 Hotel   |   Woudenbergseweg 44 | Autosnelweg A12 - Afrit 22, 3953 MH Maarsbergen, The Netherlands   |  
Hotel amenities
Ranked #1 of 1 Hotels in Maarsbergen
Brussels
Top Contributor
75 reviews 75 reviews
71 hotel reviews
Reviews in 69 cities Reviews in 69 cities
76 helpful votes 76 helpful votes
“very good, but.......”
3 of 5 stars Reviewed January 8, 2014

We stayed here for 3 nights, on a special deal at a very good rate, breakfast included. The hotel offers free wifi. Hotel staff is very friendly and helpful. The hotel is centrally located; great for visiting nearby cities like Utrecht, Amsterdam, Amersfoort, etc. Or to do outdoor things like hiking, biking, golfing and so on. The hotel's location itself is not so great; right in between the motorway and railway tracks. But surprisingly, we were hardly disturbed by traffic or train noise. The lights at the entrance of our room were not working, so we were allocated another room which was spacious and comfortable with very good beds and a nice bathroom (no toilettries however, only soap dispensers, so bring your own). A negative point however, is that on the first day we had one towel with big holes in it and on the second day we even had two towels with big holes in them! On both days, after my mentioning this to staff at the reception desk, the towels were replaced immediately. I also mentioned that one of the reading lamps beside the bed did not work. This was not repaired during our stay.However, we were offered a complimentary drink as compensation.The first morning (Christmas day), breakfast was very good and plentiful. The second morning, however, there seemed to be only one staff member on duty for breakfast service. Thus, service was slow and it took a while before items that had run out were refilled. The third morning, service was back to usual and therefore very good. Had it not been for all those small hiccups, I would have rated this hotel 4 stars, but.......there is room for some improvement here.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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mmandeweg, Manager at Amrath Hotel Maarsbergen, responded to this review, January 10, 2014
First of all, thank you for staying with us. I am pleased to learn that besides your comments your stay was overall satisfactory. Also thank you for bringing this to our attention during your stay. Our restaurant manager immediately informed me about your remarks.

As yourself we very much regret the fact that towels have been placed in your room that where not up to standard. Our laundry supplies us with the towels ready folded in order us to place them in our rooms right away. In principle we should be able to do so without permanently checking this. Your comment has learned us that we need to increase the checks on the quality of our laundry as, and we agree with you, we in the end are responsible for this.
Our housekeepers are now checking the incoming laundry and we have checked all our stock hoping that we can avoid these inconveniences.

I am pleased to inform you that the technical fault found in your room has been rectified. I apologize for this shortcoming and we have taken steps to avoid that rooms with a technical fault are allocated to our guests.

We look forward welcoming you in the, near, future at the Amrâth Hotel Maarsbergen or one of our other 15 hotels in The Netherlands.

Warm regards,
Marcel Andeweg
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41 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Tema, Ghana
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed at Amrath Maarsbergen several times together with our 2 teenage-daughters, during trips to the region Utrecht and Amersfoort. We got connecting rooms, without having to ask for it; good and pro-active! The interior of the hotel and rooms is nice, comfortable and contemporary. Excellent beds, good TV-program and free Wifi. It is conveniently located right of the highway, but this does not create any noise interference in the rooms. Breakfast is very good and staff is very courteous. We did not try the restaurant, but the atmosphere is nice and the menu surely sufficient for business travelers' needs.
We could not find the switch for the light in the hallway of the room at first, but later realized that it switches of by itself when there is no motion in the room. Actually very good but confusing at first..... The hotel is also Green Key certified which gives an additional good "feeling" that no energy is wasted etc. I give the hotel an excellent rating because it did meet or exceeded all our expectations, given the star-rating, and we did not ask or expect wellness-fitness-culinary facilities.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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mmandeweg, Manager at Amrath Hotel Maarsbergen, responded to this review, February 11, 2013
Dear Abruni,
Thank you for your review. It's a pleasure to learn that you and your family had a pleasant stay. We look forward welcoming you again in the near future.
Yours,
Marcel Andeweg
General Manager
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Bristol, United Kingdom
Top Contributor
101 reviews 101 reviews
83 hotel reviews
Reviews in 85 cities Reviews in 85 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 4, 2012 via mobile

Why when you have an otherwise great hotel can they not put a simple fitness room in it!!!!
I may be obsessed but if I am paying €150 for a hotel is it not too much to ask do they think travellers don't exercise?
Otherwise a really nice hotel huge rooms, big bath separate day area, lovely breakfast really nice. The location is not great next to the highway but there is little noise from that, and I would stay again, but bring some stretch bands for a work out. I could have hired a bike I guess :-)

Stayed October 2012, traveled on business
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Leeuwarden, The Netherlands
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 20, 2012

My husband and I stayed here because we wanted to have a weekend shopping trip in the city of Utrecht and to visit the Kasteel de Haar.

The Amrath Hotel is rated 4* but I think that's overrating it. I've stayed in many 4* hotels in Europe and this one doesn't really cut it.

It's a rather modern hotel with a spacious parking lot and there was a La Place (a cafe, food joint) across the parking lot. The room was spacious and appears clean but lacks character. A good thing about the room was that it was pretty soundproofed from the busy traffic on the highway and the trains. It's a 15-20 minute drive to the Utrecht.

When checking in, we found the reception staff to be distant and disengaging. They were busy with their computers and talking to each other and only attended to us when we called out to them. They don't maintain eye contact and the only time they spoke was to ask for our reservation details and signature.

We find the room to be quite spacious with a good adjoining bathroom with tub. The room looked very clean but after a while we realized that it was rather dusty the bed covers seem to have a lot of lint because they stuck onto our clothes, caused us to sneeze and made our faces itchy. In the evening, a local bus with teenagers arrived and they caused a ruckus! While our room was soundproofed from the traffic outside, the teenagers screaming and running around knocking on doors along the corridor was hard to ignore. They finally stopped a little after midnight. The was either no A/C in the room or it didn't work. We called the reception to look into it but nothing happened. In the end, we had to open the windows so we had to listen to traffic. We spent all night tossing and turning in a warm bed covered in lint, and we were glad when morning dawned.

Room Tip: Ask for one not facing the motorways
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 18, 2012

My wife and I travel to Holland each year from Canada to visit my cousin and his family. We recently stayed 6 nights for the 1st time at the Amrath Hotel Maarsbergen due to its location near my cousin's town. We reserved a Panoramic room which was extremely clean with a large bed and bathroom, a balcony and free wi-fi. The daily hot buffet breakfast was excellent, and was located in a modern, large and very clean dining area. All staff from the Reception Desk to the waiters, waitresses and General Manager were extremely friendly and very accommodating. Most guests have a car which allows easy and close access to the towns of Maarsbergen, Woudenberg and Amersfoort. We will definitely choose the Amrath Maarsbergen again during our next trip to Holland.

Room Tip: Pay the extra Euros and stay in one of the large Panoramic rooms with a balcony.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Holland
Top Contributor
121 reviews 121 reviews
61 hotel reviews
Reviews in 97 cities Reviews in 97 cities
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed November 27, 2011

We went to Maarsbergen because we wanted to visit the castles of Doorn and Amerongen. The castles and the woods were very impressive

This new hotel is located between the busy railway (on the left) and the highway (on the right). The standardroom was kind of soundproof, but did not have a window that opened. Even with earplugs, we could hear the train, but it did not disturb our sleep.

The standard room was modern but not too big. The bathroom had a separate bath and shower. The dispensers for the showergel did not work properly, it seemed as if the showergel ran out, but if you took the tube (brand "Dove", not especially environmentally friendly) from the dispenser, there was still plenty of shower gel in the tube. By squeezing a lot, the shower gel came from the tube. The small showercabin (60 cm wide) had a water saving showerhead, where very little water came out, so one had to take a lot of time for hairwashing. I think it's foolish of the hotel to save a few pennies by replacing amenities by not-working dispensers with plastic tubes inside in the name of environment. Something like that arouses annoyance. Why not providing amenities from an environmentally friendly brand in an recycled packaging?

The reception, lounge, bar and restaurant are located in one space without partitions.

There was free wifi and free parking. The heating was OK. The breakfast (with mini rolls and fruit salad) was OK. The staff could be friendlier. If you want a low budget dinner, you can go to the opposite "La Place" restaurant.

Room Tip: Alle rooms experience noise from the railway and highway.
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  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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The Hague, The Netherlands
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 19, 2011

This hotel is located on a highway and far from anything you might be interested in. Rooms are very basic, bathrooms have no amenities whatsoever. The hotel is very close to both the highway and the railway, the noise in the room is unbearable.
Breakfast is decent. The restaurant closes very early in the evening. The closest place for getting some decent food is kilometers away.

Room Tip: Get a room in another hotel.
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  • Stayed September 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Nederbelg, General Manager at Amrath Hotel Maarsbergen, responded to this review, September 20, 2011
Sir, Madam,
Thank your for your review concerning our hotel. Unfortunately you rated your stay as unsatisfactory and your review has taken us by surprise.
We recently have gone through the process of replacing all guest amenities with environmentally friendly packaged products and this has been done in all rooms.
Indeed, your description regarding our location is quite right and due to that effect our hotel has been equipped with soundproof messures to avoid noises from coming into your room. Our restaurant is opened daily until 22h00 and last orders can be made right upto and including 22h00 every night.
Again we are sorry your stay did not correspond with your expectations.
Sincerely yours,
Marcel M. Andeweg
General Manager
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Additional Information about Amrath Hotel Maarsbergen

Address: Woudenbergseweg 44 | Autosnelweg A12 - Afrit 22, 3953 MH Maarsbergen, The Netherlands
Location: The Netherlands > Utrecht Province > Maarsbergen
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Maarsbergen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Amrath Hotel Maarsbergen 4*
Number of rooms: 90
Official Description (provided by the hotel):
The Amrath Hotel Maarsbergen! With 84 executive rooms, 6 business suites, "options are standard" meeting rooms, bar-brasserie with sunny terrace etc. etc. Personal attention to your stay is our aim. Whether you are staying for business or pleasure, our staff is available to assist you in order to ensure an excellent stay.Our location does not always tell this but we are located at one of the major entry points of National Park Utrechtse Heuvelrug. As such you may expect beautiful forrests (almost) at our doorstep. Castles and estates are a stonethrow away and Maarsbergen has one of the Netherlands's most beautuful Golf Cources: Anderstein.Historical villages such as Amerongen boast a lovely centre to wander around and one of the most beautiful castles one can find. Shopping is readily available in Amersfoort, only 12 car minutes or by pubic transport also within easy reach.The hotel can be accessed by car via the A12 Utrecht - Arnhem on exit 22. By train via the railway station MAARN, give us a call and we will arrange a pick up for your.We, the the hospitality team at Amrath Hotel Maarsbergen, look forward welcoming you in our hotel, awarded with a Golden Green Key certificate.We can go on but what really counts is that we offer a warm welcome and staff care about your well being! From the early welcome coffee/tea provided to our day speakers whilst going through the details of meeting programs to the attentive service in our Brasserie. At Amrath Hotel Maarsbergen we strive to meet your expectations. If we don't, tell us! We want to know. ... more   less 
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