We arrived at this terrible place 2 couples with 4 kids after an exhausting day with a modest request - lay our head on a bed for an hour before dinner. I ordered 2 triple rooms and 1 double room 3 months in advance but that did not help me. When we checked in, the receptionist said that there is a "little problem" and the cleaning staff forgot to prepare the triple rooms and they suggest double rooms with an additional bed instead. It was 6PM and they had not a single cleaning person in the hotel. She didnt understand why we even have a problem with her solutions.After a long discussion the manager promised us that the a double rooms is the same size as a triple room. We eventually got a smallish size room that with the 3rd bed inside there was barely a place to open the suitcase. When we asked the manager for a discount he offred us 7 euro per room ("that is the diffrence between a triple room and a double room" he said).
All in all - a rude staff and manager and a hellish experience. We escaped 1st thing in the morning.
- Official Description (provided by the hotel):
- Van der Valk Hotel Casino Sassenheim is a 4-star hotel, located in the heart of the flowerbulb-growing region and just a few kilometres away from Leiden, Noordwijk, The Hague, Schiphol Airport and Amsterdam. It offers comfortable rooms, equipped with bathtub and shower, toilet, hairdryer, flatscreen TV, desk, minibar, safe, Internet access and balcony. Hotel Sassenheim has two restaurants. In restaurant ´Martinus´, guests can enjoy a varied breakfast as well as regional and international dishes for lunch and dinner. OZZO Sushi & Lounge is a trendy sushibar. Furthermore, the hotel disposes a wellness area and meeting rooms for up to 400 persons.A pleasant stay for the business guest and the leisure guest. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Hotels.com, Orbitz, TripOnline SA, HotelsNL, Venere and Otel so you can book your Van der Valk Hotel Casino Sassenheim reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.