On Monday evening I had an unfortunate incident at this hotel, on arrival I was told that there was a problem with my booking as it had been cancelled by expedia.
Fortunatley my collegue lives in Delft and was able to arrange another hotel for the evening which was due to the short notice a lower quality but higher price.
My P.A contacted expedia (with whom we book at least 12 rooms per week through out the year all over the world and have never had an incident like this before) they showed us that the booking was active and the they had not in fact cancelled the room.
On investigation it we were told that the hotel was simply over booked and that as the booking was made via expedia they did not have details to contact us directly.
I have stayed at this hotel and others in the chain many times and in the past found them to be of a great standard and reasonable price, but have to say that on this occasion I felt very let down and disappointed, especially as once they had got me out of the way there was no attempt to apolojise despite my P.A contacting the hotel direct and being promised that someone would return her call which never happened.
- Official Description (provided by the hotel):
- This stylish 4-star hotel offers luxurious accommodation and a host of modern comforts with an intimate ambience.Hotel Den Haag Nootdorp offers luxurious rooms and an extended conference centre, ideal for meetings, conferences and special events.Positioned near the A12, the hotel boasts easy access to the transport network and the nearby attractions. The hotel is ideal for business purposes as well as a few days out and about in The Hague.24-hour front desk, Express check-in/check-out, Luggage storage, Room service, Meeting/banquet facilities, Laundry, Dry cleaning, Currency exchange, Packed lunches, Fax/photocopying, Vending machine (drinks), Vending machine (snacks)Restaurant, Bar, Breakfast in the roomThe hotel has a complete variety of facilities and our flexible service will make you feel welcome in our hotel. ... more less
- Reservation Options:
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