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“Discrete care and attention in a relaxing hotel” 5 of 5 stars
Review of Hotel Seiler au Lac

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Hotel Seiler au Lac
4.0 of 5 Hotel   |   Am Quai 3, Boenigen 3806, Switzerland   |  
Hotel amenities
Ranked #1 of 5 Hotels in Boenigen
Jersey, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Discrete care and attention in a relaxing hotel”
5 of 5 stars Reviewed August 8, 2011

I last visited this hotel 30 years ago and felt it was time to show my own children the beauty that is the Bernese Alps. My wife and I travelled to the hotel with our two boys aged 16 and 13. The family that run the hotel were extremely attentive and welcoming and you experience an ambience that is hard to find in this modern world. This is not a place to stay if you are looking for night life and buzz, requiring high speed internet access at a click of a finger and constant distractions for your children but if you are looking for a location to enjoy breathtaking views whilst the world slows down then you cannot get much better. Half Board is definitely the way to go not only because the strangth of the Swiss franc makes Switzerland an expensive place to visit but, most importantly, because the food at the hotel is so good. From a fantastic breakfast buffet to the evening meal you could not fault the quality. In addition, the hotel are very flexible when it comes to offering something that is not on the menu. I have been fortunate to eat at Chateau Relais and Michelin starred restaurants and the food at this hotel was on a par with these establishments. As for our boys - they loved the country and the hotel and the chance to enjoy quality family time and games without the usual technological distractions. We all look forward to returning at some point in the future.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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66 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
Salisbury, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2011

We have not long returned from a family holiday to Switzerland where we stayed 10 nights at this hotel.
The location is the best - facing directly towards the lake (bonigen) with mountains rising from either side. We had a large family room and included all the facilities that are mentioned in other reviews, only ours was large enough for an extra sofa too. Nothing was too much trouble for the staff and everything we reqested was dealth with in the usual Swiss efficiency. We were staying with 2 young children and whilst the hotel does seem to accommodate more guests over a certain age, we certainly didn't feel out of place or not wanted. They even went to the trouble of finding a beaker cup for my son as we forgot to bring his.
We also celebrated my 40th birthday and my sons 4th birthday whilst staying there and to my surpirse I had a lovely box of chocolates left on our bed for me. They made the most gorgeous chocolate cake for my little boy too! Moving onto the food, we stayed half board and the breakfast was plenty with lots of choice. The evening meal was of high quality every night and again, nothing was too much trouble. The dining room staff were incredibly friendly and our sincere thanks goes to Andrea (not sure of spelling) who made our stay even more enjoyable and interracted well with our children. We were just sorry we didn't see her on our departure to thank her personally.

From reading the odd poor review about this hotel, I can possibly see why some feel that the hostess is a little rude, however I don't believe that she means to be like this and think its just her mannerism. If you scratch beneath the surface you do get a smile a genuinely nice person. Please do not let this review put you off, I dislike rudeness in people immensely and certainly didn't feel in any way like something she had trodden on!! She was always very helpful and any problems were always dealt with promptly without quibble.

Onto location, wow, wow, wow! Within an easy 40 minute walking distance of Interlaken or use the free bus pass issued by the hotel to get there in 5-10 mins. The bus stop is practically outside the door. If you can afford it I would definately stay in a lake view room. The garden at the back was a little tired and I would imagine the view not great either.

Room Tip: Definately book lake view. You will get traffic noise and in high season tourists passing by talkin...
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 23, 2010

I'll try to keep this review subjective, but it will be hard. The hotel has a great location, but it projects an OLD ambiance and atmosphere. It's great when a hotel is quiet, but it is dreadful when it feels dead.
The attitude, demeanor and unfriendliness of the lady owner is terribly sad as it undermines the good efforts of her son and husband at reception. Her rudeness is capable of derailing a whole holiday if you let her. Let me explain: We decide to cut short our stay at the hotel in order to rearrange our itinerary, and her response was nothing less than obnoxious, telling us that we "could not just do whatever we want" and that "we must pay for another night".
We decided to stay the night so we could find another place to stay. Rules are Ok, but there are proper ways to talk to customers.
This woman was the worst example of rudeness we found in an otherwise excellent Switzerland. Shame on her.

  • Stayed August 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Wimborne Minster, United Kingdom
Top Contributor
60 reviews 60 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed October 10, 2010

We travelled to Switzerland with a package from Kuoni. This package included flights, half board, transfers and a half price Swiss travel pass. The hotel is a ten minute bus ride from Interlaken Ost railway station and there is a delightful walk from the hotel alongside the water into Interlaken which took us 35 minutes. The hotel is great, the welcome you receive is warm and generous. Our room was a lake view with a balcony and looked down Lake Brienz. The room was large [room 112] and contained two singles placed together [both beds with the facility to raise head and feet] an armchair, settee, tv, mini bar together with ample storage and plenty of hangers. The bathroom was fitted with both bath and over bath shower. A hairdryer was provided, if tea/coffee facilities or an iron are required a simple request and they will be brought to your room. The breakfasts were typical continental with plenty of choice including cereals, fruit juices, cold meats, cheeses, several types of bread and crisp bread together with croissants and rolls. There was also yogurts together with either fresh fruit salad or sliced tinned peaches, dried apricots etc. Tea or coffee is served to your table. The evening meals started with soup or salad, then a small intermediate course such as flan or vegetable tempura. The mains course had an option to it, normally fish [fresh, filleted and delicious] together with a vegetarian option, all this was followed with a sweet. The food was delicious and if you have a special diet requirement. just let them know. The hotel also had a pizza bar together with massage facilities [although we didn't use these], a tv room/lounge and a small library with some games. Most residents spent the evening in the entrance lobby which is comfortably furnished with settees and arm chairs. The bus stop into Interlaken is a 100 meters away as is the lake boat landing. With the stay comes a "guest card" which entitles you to free bus and train services within the immediate Interlaken area, together with discounts at some of the castles around Lake Thun. This was our first visit and will not be our last, we thoroughly enjoyed our stay and the location which is so easy to visit any of the mountain villages in the area.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brighton, United Kingdom
1 review
5 of 5 stars Reviewed August 29, 2010

This was our eleventh year of staying and we know that we are not the only guests who keep returning year after year - evidence that the Seiler au Lac is a truly wonderful hotel. It really would be difficult to find a Swiss hotel in a better location and to be so well looked after.
The hotel is family run and the attentive hosts and their staff make us feel very welcome. Service is very efficient in every way and yet, is delivered in a very discrete manner so that you don't feel "fussed over" - a factor that can be very irritating in some 4 and 5 star hotels. We know that anything we ask for will be done for us if at all possible. The rooms are kept very clean and are maintained to a high standard.
There are three restaurants within the hotel offering a excellent choice of dining. Most hotel guests staying on half board eat in a dining room specially reserved for them and we find the meals excellent, in terms of quality and being so well presented. Service is quite relaxed and friendly. A very substantial buffet breakfast is provided with plenty of choices.
Situated on the lakeside, this hotel has fantastic views over Lake Brienz from the rooms at the front and the three restaurants. There are good transport links with a bus stop outside and lake steamer opposite. Trips to nearby mountain resorts are therefore very straightforward. Bönigen has the benefit of being close to Interlaken yet offers more peace and tranquillity.
We hope to return to this wonderful hotel for many more years to come.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong
1 review
4 of 5 stars Reviewed August 13, 2010

This family run hotel has a fantastic location on the shores of Lake Brienz. The owners, Erwin + Rosemary Zingg-Dinkel, and their son Stefan are helpful and attentive hosts.

The rooms are spacious and clean. The restaurants are airy, the staff helpful and the food is delicious. We would have liked greater vegetarian selection.

The only flaw is the slow internet connectivity and if the hotel had wi-fi it would be perfect. But there is so much to do around Interlaken that you don't have time for surfing the net!

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
1 review
5 of 5 stars Reviewed August 7, 2010

We have stayed at this hotel every summer for a number of years. It is outstanding in every respect. The location is second to none on the shores of Lake Brienz. The motto that you arrive as a guest and leave as a friend is certainly accurate. The staff are, without exception, extremely warm, friendly and helpful. Nothing is too much trouble for them.

The hotel is exceptionally clean and confortable. The mini suite that we stay in is an absolute delight and has outstanding bathroom facilities. The breakfast buffet has a huge variety of both continental and cooked breakfast items. Dinners have 5 courses with the addition this year of a salad buffet for one course. Vegetarian and other special diets are well catered for. We cannot recommend this hotel highly enough.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Seiler au Lac

Address: Am Quai 3, Boenigen 3806, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Boenigen
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Boenigen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Seiler au Lac 4*
Number of rooms: 45
Official Description (provided by the hotel):
Family-run Hotel situated directly on Lake Brienz, 3 miles from Interlaken Ost train station. ... more   less 
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Also Known As:
Hotel Seiler Au Lac Switzerland/Boenigen

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