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“Beautiful place to rest” 4 of 5 stars
Review of Hotel Bryza Resort & SPA

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Hotel Bryza Resort & SPA
3.0 of 5 Hotel   |   ul Miedzymorze 2, Jurata 84-141, Poland   |  
Hotel amenities
Ranked #1 of 4 Hotels in Jurata
Warsaw, Poland
Top Contributor
99 reviews 99 reviews
41 hotel reviews
Reviews in 58 cities Reviews in 58 cities
53 helpful votes 53 helpful votes
“Beautiful place to rest”
4 of 5 stars Reviewed December 28, 2012

I spent 5 days during Christmas in Bryza and I am really surprised reading earlier reviews. For me and my wife in was perfect holidays in very good place with perfect cousine and several relaxing spa treatments. The choice of different style food for breakfast and dinner was amazing and everything was very testy, especially several kinds of polish herrings in different tastes. The apartment we get was perfect with amazing view for Baltic's sea but due to the fact of the glass walls it was little bit cold (outside was minus 15 degrees C), but with no problem we get extra heater and later was ok. The staff was very helpful, what we asked we get. The spa treatments were on very high level based on good brand cosmetics and massages done by professionals healthy and relaxing (I recommend Lomi Lomi). Only minus is the prices, which in my opinion are little to high comparing to the standard and service. I plan to go there again.

Room Tip: room 422 with amazing view
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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102 reviews from our community

Traveler rating
    44
    28
    18
    6
    6
See reviews for
32
47
3
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Polish first
  • Any
English first
Gdansk, Poland
Top Contributor
351 reviews 351 reviews
142 hotel reviews
Reviews in 114 cities Reviews in 114 cities
294 helpful votes 294 helpful votes
1 of 5 stars Reviewed June 12, 2012

Hotel is very nice placed - in this regards one of the best places in Poland. but they dont know how to use this advantage. Service is horrible - no one smiling, everything is extremaly expensive, no one is helpful. The atmosphere makes You filling bad. I cant really understand why the place is so trendy among polish celebrites. I would compare the atmospere to the following situation: they treat You like waiter having the guest in expensive restaurant who ordered mineral water and sitting the whole evening.
Dont go there.

Room Tip: Dont go there
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  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed March 1, 2012

This is the worst spa resort that i have ever been!
If you paying less than the other guests be sure that you will not be treated as normal guest, actually you will not be serviced at all.
Management is unfriendly and very rude !!! They behaviour is really unacceptable.
Seriously, you can choose much cheaper hotels in Jurata and way better !!!!

  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDAŃSK
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 15, 2012

Hotel is just near the sea...beautiful view, very clean SPA, modern pool.
HB - food ok!
Amazing .... I will come back again

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torquay, United Kingdom
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed September 19, 2011

We were spending a few days in Poland and because the weather was really summery, we decided to drive up to the sea side for a few days. We have never been to Hel Peninsula before so we googled the hotels in the area. There was not much choice of higher standard hotels and we ended up deciding between Hotel Zdrojowy and Bryza SPA. The first one's website gave us the idea that the hotel is quite old and outdated. The Bryza's website showed a nice clean modern hotel with a great spa and inviting pictures of the interior. The prices were the same as in the 5 star hotel we were staying in Bydgoszcz, so we obviously expected a similar experience, especially in September, after season.

So we arrived. It all started at the car park. We were asked to park where we wanted and head towards the only illuminated entrance. It was evening already and there were no other lights anywhere. It felt like we arrived to abandoned hotel. We found the only lights which led us to the stairs. Not a single soul to help us carry the three suitcases up. At the reception a tired lady found our reservation, issued two ugly keys (plastic cards on a long orange fabric leash to put around the neck) and two cards that enabled us to receive fresh towels at the spa area. We also signed the form stating that if we loose these cards (not keys, the towel cards!), we would pay 100zl each for them. When my partner asked whether the room was nice, he did not get an answer. The lady either did not speak English, or just did not want to admit that we were given a bad room. Obviously nobody showed us to the room or helped with the cases. And the modern feel from the website, disappeared as soon as we discovered that there was no lift in our building.

We found the room. It was tiny! Funny, how you can search through the website and you will not find a single photograph of the room of the same size... It was basically just a double bed, bedside tables, drawer unit under TV, mini bar, small wardrobe with safe and a petite bathroom with black stains on shower door and very old feel in general. There was also a balcony with a view of the roof of a downstairs patio or something like that. Nothing as lovely and charming as offered on the website. We said that it did not matter as we were there to enjoy the sea side, not a room.

We quickly changed for dinner and decided to try the hotel restaurant. The menu was quite nice, although the prices were very high, especially for Poland. And the wine list topped it all up. A bottle of wine or champagne that we normally get in the restaurants in many European cities, costed roughly 3 times as much. Why??? Fortunately the meals were very tasty so we did not mind paying a high bill.

Back in the room we soon realised that TV had not much to offer. The only English channel was BBC news. We had an iPad and wanted to download a movie but there was no wifi either. So we just went to sleep.

Next morning at breakfast we noticed that there were not that many guests in the hotel at all. We explored other buildings and were surprised to discover that we were not given a nicer room. The other building had a lift in it and entrance to SPA. When we wanted to use the pool, we had to leave one building and walk to another. It rained twice when we did that. The spa area was quite modern but the fact that you have to ask for towels each time and then bring them back to get your special (and expensive!) card back makes me think about the old times and the general Polish mentality (if it is there for free, someone will steal it). The prices of SPA treatments were very European and my partner did not enjoy his classic massage.

I always read all the literature provided by the hotel in the room and that's how I knew that the check out was at 11am. We wanted to leave early anyway so we managed to pack and check out by 11:10. The reception staff never asked us how we enjoyed the stay, probably knowing that with the room we were given and the price we paid, we probably did not. There was another guest that came rushing down saying that his wife needs a little bit more time to pack and leave the room. He meant 10-15 minutes but the receptionist said that they were late already and that it was not good. Come on! The hotel was nearly empty!

So, overall we enjoyed the location, right on the Jurata beach and the lovely jogging area. The food was quite nice as well but all the eggs were already cooked and left out in the buffet. I prefer them cooked fresh.

Such a shame there are no good hotels on the peninsula. Next time we will be trying to rent a private accommodation because this hotel is definitely not worth ever going back to.

  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lodz, Poland
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 28, 2011

Big post-communism hotel. The biggest advantage is it's location and absolutely stunning spa, probably one of the best in Poland. Rooms are small but lately refurbished old. Bathroom is still with no charm only with basic and rather cheap equipment. The sea can be admired only from the glass lobby and huge unpleasant, but not from the rooms. This hotel is nice to stay, but it's to pricey for the standard.
The best part of this place is absolutely wonderful spa. Very modern, beautiful with huge windows overlooking the sea. Service is very good and I highly recommend to visit the spa.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 6, 2009

With my husband we were about to spend a week in this hotel ; however because of bad service we decided to check out after 3 days and to move to Grand Hotel Sopot.

The hotel itself is quite an old one (as for the architecture) and probably still remembers the communist times. However the location is very very nice.
We took the apartament with the sea view (as far as I am aware only the apartaments have the sea view). We paid approx. 800 pln (which is approx. 200 Euro) per night, and the room only had a part sea view .

We arrived at the hotel quite late (around 9.30 pm) and had to wait approx. 15 min for the opportunity to check in (as the lady in the reception was all the time on the phone; however saw us waiting). After we checked in, we asked if we could eat sth in the hotel's restaurant. And then the receptionist with a smile on her face told us that the restaurant is closed for 5 minutes already !!! After we told the lady, that if it wasn't her talking so long on the phone we still could have ordered sth, she finally arranged a few sandwiches for us.

The breakfast next day was another disappointment. The selection of food wasn't impressive. It was also hard to ask for any waiter, as all of them were only focused on the hotel owners (who were eating breakfast as well).

The impressive thing about this hotel (except for the views and the location) is the SPA, with amazing treatments and staff from Bali.
However, one day also the SPA disappointed us. I have booked a Balinese massage, and when I came it showed that instead of a Thai lady, a Polish guy was waiting for me. At the beginning I thought that I entered the wrong room, but the guy told me that the wife of the hotel's owner requested the Thai lady to make her the massage. Of course none from the SPA informed me about it beforehand (e.g. in order to offer another date for the massage).

Anyhow -- the hotel pretends to be a luxury one -- but it is more like 3 star one.

We have been told that the reason why the hotel is so popular - is because of Polish celebrities that show up there during the summer time (probably because they are offered a free stay by the owners-- as we were told).

  • Stayed May 2007, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Bryza Resort & SPA

Address: ul Miedzymorze 2, Jurata 84-141, Poland
Location: Poland > Northern Poland > Pomerania Province > Jurata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Jurata
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Bryza Resort & SPA 3*
Number of rooms: 83
Reservation Options:
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