Having spent 6 months deciding where to stay for a very special occasion we settled on this place. What a mistake.
On arrival we were upgraded to a beautiful suite, but that was where our enjoyment ended. Despite being told at check-in that October is their second busiest month, we only saw one other couple in our 3 day stay. That is presumably why we also saw no management on-site for the same period.
Presumably that is also why :
The bar was not opened in the evenings. The lights were off.
The only indoor relaxing area, the library, was not opened in the evenings. The lights were off.
Apart from at breakfast or dinner and a guided trip around the farm, no member of staff offered us any food or refreshment whatsoever during our entire 3 day stay.
On the one occasion I really needed a coffee during the day, I had to search the hotel restaurant and kitchen for human life.
Ok, you're probably thinking, chill out mate and just relax by the pool. Well this place is on a farm and the thousands of flies can't distinguish farm animals from hotel guests. Half an hour of swatting flies was normally enough to send us to our room.
At check-out we finally met a manager. I didn't complain about our stay because I wasn't asked about our stay. He clearly wanted money; but not the type of money I was thinking.
Despite the fact that their website, their price confirmation email and their 50% deposit confirmation email talked Euros, they gave me a bill in Dirhams which when converted to Euros at their "new rate" resulted in a 10% increase in the Euros cost of our stay.
Having implied to me that the police would be called (like a previous reviewer), I paid the new inflated Euros amount in cash. The manager then flatly refused to give me any invoice or receipt showing that I had paid in full. So I spent the taxi ride to the airport phoning my bank in the UK to cancel my credit card.
So I hope the manager had a nice holiday. We didn't.
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- Also Known As:
- Les Terres m`Barka Hotel Tameslouht
- Les Terres M'Barka Morocco/Marrakech-Tensift-El Haouz - Tameslouht