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“This place almost destroy our vacation in Germany!!!” 1 of 5 stars
Review of Pension Kautz

Pension Kautz
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Pension Kautz
Goethestr. 4, 76307 Karlsbad, Baden-Wurttemberg, Germany   |  
Hotel amenities
Ranked #2 of 2 Karlsbad B&B and Inns
Israel
1 review
6 helpful votes 6 helpful votes
“This place almost destroy our vacation in Germany!!!”
1 of 5 stars Reviewed June 7, 2009

We made reservations for 3 family rooms in the pension for 2 nights, but when we arrived there late at night with the children the owner said that 1 family should stay at his house and the other 2 families will be taken to other apartments "only" 1 kilometer away. In fact it was a long drive of 7-10 Km. the rooms at the apartments were hideous, nothing like the pictures displayed on the website. We left the apartments, and we asked to cancel the reservation, he agreed and said the he won't charge us, but the next morning we found that our credit card was charged with the full amount by him.
I definitely do not recommend going to this “pension” since the owner is simply a crook. please keep a way form this pension!!!

  • Stayed April 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 reviews from our community

Traveler rating
    1
    0
    1
    0
    6
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3
Couples
0
Solo
0
2
Rating summary
  • Location
    2 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Israel
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 2, 2009

I ordered 3 rooms in this pension for 3 families, When we arrived to the location we found out that they gave us rooms in 2 different locations 3 miles apart !!! one room was in the owner house and two other rooms in a big apartments house 3 miles away from its home. After a long debate when we explained that this is not what we've expected from 1 order with 3 rooms (we've expected it to be in one location !!! since we travel together). The owner agreed to refund us only if we get the agreement from booking.com. After we came back we contacted booking.com which claimed this is an issue between un and the owner and they have nothing to do. The owner was ready to refund only 50% from the order.

Stay away from this place if you want peace and quiet vacation !!

  • Stayed April 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pension Kautz

Address: Goethestr. 4, 76307 Karlsbad, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Karlsbad
Amenities:
Children Activities ( Kid / Family Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Karlsbad
Price Range (Based on Average Rates): $
Number of rooms: 5
Reservation Options:
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