I wish that I could rate the Restaurant, location and wine studio individually as separately they were all very different experiences. The short version is that the staff at the wine studio were cold, snobby and unhelpful, the restaurant has amazing view, good food, average value and staff. The location itself is 100% worth the visit.
The break down.
A)The wine Studio. I have never felt so unwelcome as a customer. Usual wine studios are an opportunity to show case the wine. They’re staffed by people who love wine, love sharing that experience with others and take pride in exhibiting the nuances of their product. Not here! We made a very special effort to fit this wine studio in our tour of the Rheingau and it cost us in time at least 2 other visits as things worked out. Had this been my only stop at the winery I would have been livid and awarded only one star. First the man staffing the wine studio waited a good 10 min before greeting us. Its not that he didn’t see us, he made eye contact, didn’t advise us he would be a moment but continued a phone call, did some paperwork and even briefly went to do something behind the counter before even acknowledging us. After we were finally received, I asked if we might taste some of the wines. He very rudely told us we could taste wine before we bought it! Insinuating not to be looking for a free hand out of a few sips of wine. I would say it was lost in translation but speaking both German and English I can firmly state it was just him being pompous. I’ll spare you the details but the rest of our encounter was much of the same. Cold and unhelpful. Getting anything out of him was like pulling teeth, in both languages.I learned more from the labels than from the staff here.
B) The Restaurant. For the view alone I would forgive much, overlooking the Rhine, vineyard and country side, it’s a priceless view. The food itself was quite good (particularly the Duck and Tuna Tartar on a bed of fresh asparagus). The prices are fairly high but about what I would have expected given the atmosphere and prestige of the winery. The wine is priced as it would be in a restaurant so don’t expect show room prices just because the name on the menu matches the house. The staff were o.k. Nothing exceptional, we had some errors with our order but effort was there. Really a fantastic view though.
C)Grounds. IF time allows the grounds themselves are worth the visit if your close, and worth allowing some extra time if your planning on A or B anyways. Stroll around the gothic church, enjoy a moment on a bench commanding a fine view of the river and vineyards and stroll around the building.
In summary, I’m happy I went. Beautiful place in general, the restaurant with its fine views and good food, in spite of the price tag make for a wonderful place to spend some time but expect nothing out of the wine studio so don’t visit if that is your sole intention or unless your part of an organized tour.
N.B. Cab fair from Train station is under 10 Euro. On a nice day, depending on your time it’s a nice walk back. The first half is scenic and you get a view up to the Schloss from below some of the vineyards. There are some nice smaller wineries along the way. The later half is fine but merely getting you from here to there. Allow approx 30min.
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